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Windows freezes, Gears 5 ISSUES

soldiermxdeath

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Mar 20, 2019
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The full main explanation of my issues are on my gears forum post below, PLEASE read It completely if you really care, instead of replying me with "Update your drivers" or something similar.

Some weeks ago, when I started playing Gears 5 (Microsoft Store version with Game Pass Ultimate), the game crashes, freezes and causes sometimes BSOD, even with that, I bought the game on Steam version, I've read on Steam version that issues don't exist. Wrong idea. It still crashes or freezes. I made post about It.

https://forums.gearsofwar.com/t/bsod-freezes-and-crashes-on-gears-5/30116

Answers Microsoft: https://answers.microsoft.com/en-us/xbox/forum/xba_wowpc-xba_gowpc/bsod-freezes-and-crashes-on-gears-5/9c74e7ce-749a-49a8-bd01-362a67069097?tm=1569440166010

I try always to get the most recent Drivers, BIOS motherboard, Windows updates, etc. Nothing works.
I used Aida64 stress test many times for many hours without issues, also 20 hours of memtest86 (16 passes) many times without issues. Furmark benchmark and 0 errors. Prime95, etc.
When I think my PC is fine, the game crashes. Reporting It to The Coalition, Microsoft and Nvidia is useless because they don't care. Nvidia replies my messages via e-mail but the same story "we're investigating the root cause with game developer.
Posting It again on Gears forums doesn't help: https://forums.gearsofwar.com/t/game-crashes-freezes-error-gw502-bsod-a-disaster/30305
The Coalition just ignore It.
Sending the crashdump files and memory dump files to Nvidia also don't help.
And today after I closed the game, on my Windows desktop It froze without reason, no BSOD, no error messages, forcing me to do hard reboot.
On the posts above I put videos showing how the game closes suddenly.
I started to doubt if my pc really has a problem or the game is just too broken that freezes my PC.
I used Aida64 stress test for 2 hours. I don't have problems with any other game, only Gears 5 and also Gears of War 4 which I uninstalled several months ago.


134143


Memtest86 summary:

Summary
Report Date2019-10-01 11:53:11
Generated byMemTest86 V8.2 Pro (64-bit)
ResultPASS
System Information
EFI Specifications2.60
System
ManufacturerSystem manufacturer
Product NameSystem Product Name
VersionSystem Version
Serial NumberSystem Serial Number
BIOS
VendorAmerican Megatrends Inc.
Version5220
Release Date09/12/2019
Baseboard
ManufacturerASUSTeK COMPUTER INC.
Product NameTUF B350M-PLUS GAMING
VersionRev X.0x
Serial Number170909855200446
CPU TypeAMD Ryzen 5 1600 Six-Core
CPU Clock3716 MHz [Turbo: 3716.1 MHz]
# Logical Processors12
L1 Cache12 x 96K (77266 MB/s)
L2 Cache12 x 512K (64375 MB/s)
L3 Cache1 x 16384K (34083 MB/s)
Memory16332M (20602 MB/s)
DIMM Slot #08GB DDR4 XMP PC4-25600
G Skill Intl / F4-3200C14-8GFX
14-14-14-34 / 3200 MHz / 1.350V
DIMM Slot #18GB DDR4 XMP PC4-25600
G Skill Intl / F4-3200C14-8GFX
14-14-14-34 / 3200 MHz / 1.350V
Result summary
Test Start Time2019-09-30 21:01:11
Elapsed Time14:48:57
Memory Range Tested0x0 - 41F380000 (16883MB)
CPU Selection ModeParallel (All CPUs)
ECC PollingEnabled
# Tests Passed224/224 (100%)

Test# Tests PassedErrors
Test 0 [Address test, walking ones, 1 CPU]16/16 (100%)0
Test 1 [Address test, own address, 1 CPU]16/16 (100%)0
Test 2 [Address test, own address]16/16 (100%)0
Test 3 [Moving inversions, ones & zeroes]16/16 (100%)0
Test 4 [Moving inversions, 8-bit pattern]16/16 (100%)0
Test 5 [Moving inversions, random pattern]16/16 (100%)0
Test 6 [Block move, 64-byte blocks]16/16 (100%)0
Test 7 [Moving inversions, 32-bit pattern]16/16 (100%)0
Test 8 [Random number sequence]16/16 (100%)0
Test 9 [Modulo 20, ones & zeros]16/16 (100%)0
Test 10 [Bit fade test, 2 patterns, 1 CPU]16/16 (100%)0
Test 11 [Random number sequence, 64-bit]16/16 (100%)0
Test 12 [Random number sequence, 128-bit]16/16 (100%)0
Test 13 [Hammer test]16/16 (100%)0
Certification
This document certifies that the Tests described above have been carried out by a suitably qualified technician on the System described above.
Signed

___
Put your company name here:
Level 5, 63 Foveaux St, Surry Hills, 2010, Sydney, Australia
Phone + 61 2 9690 0444 Fax + 61 2 9690 0445
E-Mail: info@passmark.com

Event Viewer:



Edit: October 14 2019 8:57 A.M, I had BSOD after start playing a few seconds...





Only when I'm in touch with this game I have this issues...

Edit: Memory.dmp October 13 2019 using NotMyFault64 Nvidia told me I use to make the file and send It to him: https://drive.google.com/open?id=1frQyfVASAw5NLXb_--EFYD9DLfbo4Z75

DRAM Calculator for Ryzen memtest screenshots:





Windows Event Viewer:



Nvidia Case Incident: 190911-001059 opened via Email

Some of Nvidia replies

September 23 2019


October 07 2019


I used "Notmyfault64" (Recommended by Nvidia on the Email I sent to them) to make BSOD and I recently uploaded the file: https://drive.google.com/open?id=1frQyfVASAw5NLXb_--EFYD9DLfbo4Z75
Gears 5 log file generated on User/AppData/Local/Gears5/Saved/Logs https://drive.google.com/open?id=0B9GlVY0ojz_OY3YtVWxJMGhPWWxPcWozVXcwS2kwMlAzX2RZ

Gears 5 crashdump files generated on user/AppData/Local/CrashDumps https://drive.google.com/open?id=0B9GlVY0ojz_OYldYejFRdkNOb0pJRWxhVGk5UmxkNWd5LURF


After repeating benchmarks and stress tests, I don't think my hardware is the fault, the bad software (Windows 10 and Gears 5, along with the "always beta GPU drivers in this case Nvidia) are the faulty ones.
Actually I don't expect this will be solved, I'm just sharing my bad experience.
 

fullinfusion

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You know what I have Gears 5 from MS game pass and I never have a crash in Campaign mode, I do however get a green screen of death with some crap saying Anti cheat but it happens so fast the system restarts. I'm at a loss to and I think its really a windows bug thing.. Also what the hell is that anti-cheat folder anyways? I've never seen it till I installed Gears 5 and I'm not cheating.. Un less a cpu is overclocked or my Radeon card is undervolted ect.. Is that causing the anti cheat Green screen of death?
 

soldiermxdeath

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I don't have idea, I never had a Green Screen, but the CPU is 100% load during the first loading screen before "press start" menu. The Easy anticheat system may be the causing of issues.
 
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Memory 16GB G.Skill Ribjaws V, 3200Mhz (XMP), stable at 3466Mhz
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Software Windows 10.v190x Pro~64bit
Benchmark Scores SOTTR Benchmark 1080p ultra - 80fps
Never had a problem with it crashing or freezing, I know there was a 5.x gb patch / update released about a week ago, should fix some issues.
 

soldiermxdeath

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Joined
Mar 20, 2019
Messages
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That update doesn't fix It. It crashes if I try to stream with GeForce Experience and while I switch between the game and game bar to see my Xbox Live friend list, the video card stop responding and It shows an GW502 error.
Also on loading screens It freezes and I need to do hard reset, putting min. and max. framerate to 60 solves this a little bit, but still uses 100% CPU load randomly, freezing the PC for a seconds. I did again stress tests, Prime95 for 24 hours, Furmark, etc. 0 errors.



 
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