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X79 Build Raystorm Roadblock

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#1
Typical.

I've been patient and spray painting and everything and what happens? My CPU Raystorm waterblock, clearly advertised as 2011 compatible, isn't. The design of the socket retainer and backplate on the Asus X79 Pro are mutually dependent. You can't secure the retainer without the stock backplate so any 3rd party cooler that requires a backplate (that isn't identical to the Asus one) won't work.

The threads are also too thin on the securing bolts of the Raystorm to secure direct to socket.

And they're too thick to pass through the retainer plate to any backplate regardless.

Fail, fail, fail.

XSPC - do your fucking homework...
 

Athlon2K15

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#2
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#3
Not sure where you got your info but all i see on that product is this.
Supports Sockets LGA775, 1156, 1155 and 1366
 
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#4
Specialtech.co.uk

I bought it from there. On their website it states clearly, socket 2011 compatibility.

I've bought a lot of w/c stuff there b4, no hassle. I did enough homework - it seems the site is wrong.

specialtech.png
 

Athlon2K15

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#5
so its specialtech's problem not XSPC
 
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#6
so its specialtech's problem not XSPC
Agreed, Always check the main manufacturers site before choosing any product as i find a lot of sites tell lies about what a product has or does.

Good example is the case i just got given, On almost all websites i have looked at it says this case has a bottom mounted PSU but it damn well does not lol.

Taken from websites...
popular chassis with unique power supply site on the bottom. <<LIES no where to put the psu at the bottom lol..
 
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#7
Forgot to add, there's a leaflet supplied in box from XSPC with :

IMG_0106.JPG


So, no, it's XSPC's fault.
 
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#8
Well looking at that pic the first impression i get is that the 2011 socket is the same as the 1366 socket so is that a miss print or what? Or did you not get them backplates with the product?
 
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#9
Yup, but that backplate is not compatible with the x79 socket.

There are 4 screws in the stock backplate that hold on the cpu retainer. The replacement backplate in the box does not have the screws therefore you can't reattach the retainer.

backplate retainer.JPG


front view.JPG


Back plate screws.JPG


I've sent all these pics over to specialtech who said would contact XSPC.
 
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#10
I thought backplates were universal and as long as you have the right parts they should all fit without hassle, Could it be that asus have done something slightly diffrent on there mobo? or am i missing something.
Saying that though i haven't had to mess with backplates before as my cooler has push pins.
 

Athlon2K15

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#11
go to the hardware store and get the right bolts you need,alot easier than dealing with anyone's customer support
 
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#12
I have no idea which party is to blame but either way, it sucks.

Think i'll contact Asus direct....
 
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#13
I have no idea which party is to blame but either way, it sucks.

Think i'll contact Asus direct....
I would blame them all as someone seems to have made an error along the lines.
 

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#14
if im getting this right it appears intel is using 1366 mounting for 2011?
 
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#15
if im getting this right it appears intel is using 1366 mounting for 2011?
It sure does look like it from the picture posted above.
 
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#16
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#17
Lol so the place you got the part from said it suports socket 2011 but never included them fittings you need? Will they be sending you the extra fittings or will you have to send the part back.
 

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#18
I think i understand what happened.

Some boards(The popular high-end OC boards) feature a CPU bracket that can have the metal heatsink retention bits removed. Underneath that metal "X" is the standard holes that match 1366. You remove the "X-Bracket", re-attach the CPU retention mechanism.

For those boards, the block should work no problem.
 
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#19
I think i understand what happened.

Some boards(The popular high-end OC boards) feature a CPU bracket that can have the metal heatsink retention bits removed. Underneath that metal "X" is the standard holes that match 1366.

For those boards, the block should work no problem.
+1 to That. ^

The asus boards are funny that way, I did a x79 for a client, my 1366 stuff fit perfectly, once you removed the stock bracket and use the "old school" 1366 parts.
 

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#20
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#21
contact xspc and they will help you
 
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#22
I've spoken to XSPC and Specialtech and the parts are being shipped to the UK this week. I should have them by the weekend. Build on hold till then :(

But at least it's sorted now.

And yeah, the X-Socket looked like a fix but the retainer on the rampage boards isn't the same shape as the pro, so even the X-Socket wouldn't have helped, the retainer covers the 1366 holes, unlike the Rampage:



 
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#23
AHH! ok, I see now.

Sucks that you cant use it right now, but its good that you're getting the parts shipped!
 
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#24
Im happy you got it sorted out now and once the parts turn up i hope the build goes well for you :D
 
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#25
sorry for bringing up a older post but I also have gotten the rampage iv4 2011 and have the raystorm. I also was not able to have the raystorm work and now have ordered the 2011 socket screws. Was wondering if yours now works, did you get the screws and were you able to fit everything together. If so was there anything else you needed to do besides the screw change did you have to change the backplate or anything or did the rampage backplate work. I ask these questions because it seems no company knows anything I called rampage but customer service seems not dumb but not smart and you can only Email rxpc so don't got good info from any were .

oh and this question is more to void then anything although others answering it is fine too your one of the few people who also have this board and the raystorm.