• We've upgraded our forums. Please post any issues/requests in this thread.

Zotac Zbox Nano not booting

Status
Not open for further replies.
Joined
May 31, 2007
Messages
1,051 (0.27/day)
Likes
71
Location
Port Fairy, Victoria, Australia
System Name Rampage 3.0
Processor i7 3770K 4.2Ghz
Motherboard ASRock Z77 Extreme 4
Cooling Corsair 110 (280mm rad)
Memory 16GB G.Skill Sniper F3-1866 10-11-10 CR1
Video Card(s) 2 X gigabyte 7970 ghz edition @1100mhz / 6000mhz
Storage samsung 500 GB + 128GM crucial M4 ssd
Display(s) LG IPS235P 23in IPS 1080p
Case corsair vengance c70 - white
Audio Device(s) On Board
Power Supply Corsair HX-750w
Software Windows 7 Ultimate 64 bit
#1
Hi everyone i hope you can help.

I have just bought a new Zotac Nano mini pc and have had it running for a few hours and now the system will not boot, even to the bios.


i have had the system running with windows with everything fine and dandy, in the bios i enabled a setting to wake the system on power restore and after that that system will not boot. it sits there with the fan spinning at 100% and not displaying any video (the mini pc only has one HDMI as an output)

(i forget the actual name of setting, but if the power went out it enabled the system to reboot and start up again)


I did manage to get the system to boot but this involved the lovely (warranty void sticker) to unplug the cmos battery. this would work but when the system was powered down 1>2 more times it would freeze at the bios boot and need to be unplugged again.

This is where my main issues now comes, i can not get the system to boot even with the bios battery and system unplugged for 20 min, i have tested it with no HDD and different RAM even with no HDD and RAM and its the exact same issue.


any ideas would be very helpful

Thanks.
 

lyndonguitar

I play games
Joined
Apr 1, 2010
Messages
1,850 (0.66/day)
Likes
504
Location
Philippines
System Name X6 | Lyndon-ROG
Processor Intel Core i7-8700k | Intel Core i7 6700HQ
Motherboard Gigabyte Z370 Aorus Gaming 5 | Asus ROG-GL552VX
Cooling Deepcool Captain 240EX
Memory 16GB Corsair Vengeance LED | 8 GB
Video Card(s) NVIDIA GTX 1080 8 GB GDDR5X | NVIDIA GeForce GTX 950M 4GB
Storage SSDs: 500GB, HDDs: 2TB, 2TB, 3TB | SSD: 250GB, HDD: 1TB
Display(s) BenQ XL2411 1080p@144Hz, 32" HDTV, 19" Monitor | 15.6"1080p
Case Cougar Panzer Max
Audio Device(s) Corsair Gaming H1500 7.1 | ROCCAT Kave 5.1 | Edifier M3200
Power Supply EVGA 750GQ
Mouse Razer Deathadder Chroma | Logitech G302 | Mad Catz Cyborg R.A.T. 5
Keyboard Corsair Vengeance K70 Cherry MX Red
Software Windows 10
#2
wow i just saw one of these earlier. what a coincedence.

did you try resetting cmos and bios settings
 
Joined
Oct 1, 2010
Messages
2,193 (0.83/day)
Likes
633
Location
Marlow, ENGLAND
System Name Chachamaru-III | Retro Battlestation
Processor Intel Core i7 3770K | Intel Pentium II 450MHz
Motherboard BIOSTAR TZ77XE4 (Intel Z77 Chipset) | MSI MS-6116 (Intel 440BX chipset)
Cooling Thermaltake CLW0217 Water 2.0 Extreme, case fully populated
Memory 16GB G.Skill Ares 1600MHz (2x8GB) [30 10-10-10] | 512MB PC133 SDRAM
Video Card(s) MSI GeForce 1070 Gaming Z, Intel HD 4000 (for secondary monitors) | MSI nVIDIA Vanta 16MB
Storage 250GB SK hynix SSD (OS), Seagate 3TB (Storage), Toshiba 3TB (Steam), Samsung 1TB (Personal Files)
Display(s) Samsung 2443BWT-1 24" @1920x1200, Dell 1708fp 17" @1280x1024 & Eizo FlexScan L887 20" @1600x1200
Case Coolermaster HAF 922 | Beige box
Audio Device(s) Creative Sound Blaster Z (Speakers), Sound Blaster Audigy 2 (Headphones) | Yamaha Audician 32 Plus
Power Supply EVGA Supernova 750 G2 | 250W ASETEC
Mouse Microsoft Wireless Laser Mouse 6000 v2.0 | Microsoft Serial Mouse v2.0A
Keyboard UNICOMP Classic | Dell AT102W
Software Microsoft Windows 7 Ultimate 64-bit | Microsoft Windows 98SE
#3
You might have to press and hold the power button with it unplugged and the battery removed, as the capacitors can sometimes hold a charge that will keep the CMOS settings saved even with the battery removed.
 
Joined
May 31, 2007
Messages
1,051 (0.27/day)
Likes
71
Location
Port Fairy, Victoria, Australia
System Name Rampage 3.0
Processor i7 3770K 4.2Ghz
Motherboard ASRock Z77 Extreme 4
Cooling Corsair 110 (280mm rad)
Memory 16GB G.Skill Sniper F3-1866 10-11-10 CR1
Video Card(s) 2 X gigabyte 7970 ghz edition @1100mhz / 6000mhz
Storage samsung 500 GB + 128GM crucial M4 ssd
Display(s) LG IPS235P 23in IPS 1080p
Case corsair vengance c70 - white
Audio Device(s) On Board
Power Supply Corsair HX-750w
Software Windows 7 Ultimate 64 bit
#4
i have, well i thought i have completely drained it, im leaving it over night (just because its bed time) then seeing it it boots again tomorrow.


The problem is i cant seam to reset the bios, with the cmos battery unplugged and using the power button trick, or even waiting 20min.

side note... (i have checked the power brick and it is putting out the correct 19v )
 
Joined
Oct 2, 2005
Messages
2,908 (0.65/day)
Likes
656
Location
Baltimore MD
Processor FX-8320@ 4.2Ghz
Motherboard Gigabyte 970A-UD3
Cooling Xigmatek S1283
Memory 2x4Gb Corsair 1600 9-9-9-24
Video Card(s) Sapphire RX-480 Nitro
Storage OCZ Vertex 3 120G, 1TB WD Black
Display(s) Dell S2330MX
Case Corsair Carbide Air 540
Audio Device(s) X-Fi Fatal1ty / 5.1 Logitech Z-5500
Power Supply Silverstone DA750
Software Win10 pro 64bit
#5
which version of the Nano ?
 
Joined
May 31, 2007
Messages
1,051 (0.27/day)
Likes
71
Location
Port Fairy, Victoria, Australia
System Name Rampage 3.0
Processor i7 3770K 4.2Ghz
Motherboard ASRock Z77 Extreme 4
Cooling Corsair 110 (280mm rad)
Memory 16GB G.Skill Sniper F3-1866 10-11-10 CR1
Video Card(s) 2 X gigabyte 7970 ghz edition @1100mhz / 6000mhz
Storage samsung 500 GB + 128GM crucial M4 ssd
Display(s) LG IPS235P 23in IPS 1080p
Case corsair vengance c70 - white
Audio Device(s) On Board
Power Supply Corsair HX-750w
Software Windows 7 Ultimate 64 bit
#6
nano AD10 (had to put my own Hdd and ram in) AMD E-350 apu
 
Joined
Oct 2, 2005
Messages
2,908 (0.65/day)
Likes
656
Location
Baltimore MD
Processor FX-8320@ 4.2Ghz
Motherboard Gigabyte 970A-UD3
Cooling Xigmatek S1283
Memory 2x4Gb Corsair 1600 9-9-9-24
Video Card(s) Sapphire RX-480 Nitro
Storage OCZ Vertex 3 120G, 1TB WD Black
Display(s) Dell S2330MX
Case Corsair Carbide Air 540
Audio Device(s) X-Fi Fatal1ty / 5.1 Logitech Z-5500
Power Supply Silverstone DA750
Software Win10 pro 64bit
#8
next time don't buy zotac
Why :confused:
I have 1 personal Nano AD10 and a few VD01's running POS software for some clients for almost a year now without a single issue.


I have the same model and have never experienced this issue, tho I just put mine to sleep most of the time since it uses < 2w and comes outa sleep in like 10 seconds.
I would make sure the bios is updated to the latest version, I updated mine as soon as i got it up and running.
 
Joined
Apr 27, 2012
Messages
194 (0.09/day)
Likes
41
#9
Why :confused:
I have 1 personal Nano AD10 and a few VD01's running POS software for some clients for almost a year now without a single issue.


I have the same model and have never experienced this issue, tho I just put mine to sleep most of the time since it uses < 2w and comes outa sleep in like 10 seconds.
I would make sure the bios is updated to the latest version, I updated mine as soon as i got it up and running.
I bought 2 for my one for my mom and one for my step dad ... both had 'issues' with quirky bios's (failure to accept a usb keyboard,endless reboot cycles,black screen's)
tl;dr I sent them back and I wont ever buy zotac again
 
Joined
May 31, 2007
Messages
1,051 (0.27/day)
Likes
71
Location
Port Fairy, Victoria, Australia
System Name Rampage 3.0
Processor i7 3770K 4.2Ghz
Motherboard ASRock Z77 Extreme 4
Cooling Corsair 110 (280mm rad)
Memory 16GB G.Skill Sniper F3-1866 10-11-10 CR1
Video Card(s) 2 X gigabyte 7970 ghz edition @1100mhz / 6000mhz
Storage samsung 500 GB + 128GM crucial M4 ssd
Display(s) LG IPS235P 23in IPS 1080p
Case corsair vengance c70 - white
Audio Device(s) On Board
Power Supply Corsair HX-750w
Software Windows 7 Ultimate 64 bit
#10
i might have to work out a RMA , but this is a ebay buy so i will see what happens.

i am trying for a bios update, but it needs to boot first, not sit there just spinning its fan


**update. Australia Zotac don't want to know about it, so i have contacted the eBay seller (so much for being Australian sender) Zotac UK and the email address on the warranty sticker. its just a waiting game now.
 
Last edited:
Joined
May 31, 2007
Messages
1,051 (0.27/day)
Likes
71
Location
Port Fairy, Victoria, Australia
System Name Rampage 3.0
Processor i7 3770K 4.2Ghz
Motherboard ASRock Z77 Extreme 4
Cooling Corsair 110 (280mm rad)
Memory 16GB G.Skill Sniper F3-1866 10-11-10 CR1
Video Card(s) 2 X gigabyte 7970 ghz edition @1100mhz / 6000mhz
Storage samsung 500 GB + 128GM crucial M4 ssd
Display(s) LG IPS235P 23in IPS 1080p
Case corsair vengance c70 - white
Audio Device(s) On Board
Power Supply Corsair HX-750w
Software Windows 7 Ultimate 64 bit
#11
apologies for the double post.

UPDATE

by fluke the nano booted two days ago and has been running fine sense with a fer reboots.

today after waking up i find it sitting there with the power idle LED showing (red led) and the cpu fan revving its nuts off at 100%.


re seated ram, tried a different ram stick, reset bios via the reset button and still o luck

any i dears to to type of problem bios? power ?
 
Joined
Apr 27, 2012
Messages
194 (0.09/day)
Likes
41
#12
apologies for the double post.

UPDATE

by fluke the nano booted two days ago and has been running fine sense with a fer reboots.

today after waking up i find it sitting there with the power idle LED showing (red led) and the cpu fan revving its nuts off at 100%.


re seated ram, tried a different ram stick, reset bios via the reset button and still o luck

any i dears to to type of problem bios? power ?
overheating ?
 

bdugan

New Member
Joined
Jan 5, 2015
Messages
2 (0.00/day)
Likes
1
#13
I had this problem today (Zotac NANO, won't turn on, red LED on, press button, no change in LED, no sign of life) and called Zotac support in the UK from the US, since that's the only number I could find. Tech support was not much help and concluded that I should return the unit through the retailer. I never like to do that if I can avoid it, so I opened it up and looked for some other fix. The CMOS reset switch didn't help. But disconnecting the coin-sized backup battery did fix it. It continued to work after re-connecting the battery.

I don't quite understand this, because I had not made any changes to the CMOS settings. But I thought this might be useful to someone else having this problem.

Worth noting: the battery is not accessible without voiding the warranty.
 

OneMoar

There is Always Moar
Joined
Apr 9, 2010
Messages
7,346 (2.62/day)
Likes
3,964
Location
Rochester area
System Name Kreij Lives On
Processor Intel Core i5 4670K @ 4.4Ghz 1.32V
Motherboard ASUS Maximus VI Gene Z87
Cooling Reeven Okeanos Single 140MM Fan +2 SP120 White's
Memory 16GB kingston hyper x @ 2133 @ 11 11 11 32
Video Card(s) EVGA GTX 1060 ACX Copper Single fan
Storage 240gb Cruical MX200SSD/WD Blue 1TB
Display(s) Samsung S24D300/HP2071D
Case Custom Full Aluminum By ST.o.CH <3
Audio Device(s) onboard
Power Supply HX 750i
Mouse Roccat KONE
Keyboard Rocatt ISKU with ISKUFX keycaps
Software Windows 10 +startisback
#14
sounds like a bad solder joint these zotacs are plagued by them
 

bdugan

New Member
Joined
Jan 5, 2015
Messages
2 (0.00/day)
Likes
1
#15
sounds like a bad solder joint these zotacs are plagued by them
I have 3 of these, and I did find and repair a bad solder joint already on one of them. It was on the power supply connector, where it joins the board, and it was obvious because the device could be turned off and on by wiggling the connector.

(The thing is, I like these Zotacs anyway. They're a really nice compact design. I hope they can sort out their manufacturing issues.)
 
Joined
Oct 2, 2005
Messages
2,908 (0.65/day)
Likes
656
Location
Baltimore MD
Processor FX-8320@ 4.2Ghz
Motherboard Gigabyte 970A-UD3
Cooling Xigmatek S1283
Memory 2x4Gb Corsair 1600 9-9-9-24
Video Card(s) Sapphire RX-480 Nitro
Storage OCZ Vertex 3 120G, 1TB WD Black
Display(s) Dell S2330MX
Case Corsair Carbide Air 540
Audio Device(s) X-Fi Fatal1ty / 5.1 Logitech Z-5500
Power Supply Silverstone DA750
Software Win10 pro 64bit
#16
well since the thread is necro'd I'll report that mine is still running strong
 

ltdrum

New Member
Joined
Jun 23, 2015
Messages
1 (0.00/day)
Likes
0
#17
I have 3 of these, and I did find and repair a bad solder joint already on one of them. It was on the power supply connector, where it joins the board, and it was obvious because the device could be turned off and on by wiggling the connector.

(The thing is, I like these Zotacs anyway. They're a really nice compact design. I hope they can sort out their manufacturing issues.)
I hope you are still on this site... I have about 10 of these doing the same thing, I have been trying to find out WTH is going on. Can you send me a picture of where you repaired the solder joint? Did you think about using a heat gun to re-liquify the solder on the board?
 
Joined
Jan 28, 2017
Messages
1 (0.00/day)
Likes
0
#18
I hope you are still on this site... I have about 10 of these doing the same thing, I have been trying to find out WTH is going on. Can you send me a picture of where you repaired the solder joint? Did you think about using a heat gun to re-liquify the solder on the board?
Hi. Here is the photo you need:
Zotac ZBOX CI323 NANO

Used a 75watt soldering iron to heat each of the 5 legs, from the bottom of the board, for 10+ seconds, using several pounds of pressure.


Image96237194.jpg

Image27364856.jpg
 
Last edited by a moderator:

sneekypeet

Unpaid Babysitter
Staff member
Joined
Apr 12, 2006
Messages
24,627 (5.77/day)
Likes
9,352
System Name His
Processor Intel i7 5930K
Motherboard Asus Maximus V Extreme
Cooling Thermalright True Spirit 140 BW Rev.A
Memory Corsair Dominator Platinum ROG
Video Card(s) nVidia GTX 1080 SLI with EVGA Hybrid coolers.
Storage Samsung 960 Pro / Crucial MX300 750GB / Seagate 1TB Spinner
Display(s) Sony 43" 4K 60hz
Case SilverStone Temjin TJ11
Audio Device(s) Realtek on board > Sony receiver > Cerwin Vega's
Power Supply Thermaltake TPSG 1050W
Mouse Always Changing
Keyboard Always Changing
Software Windows 10 Pro 64
#19
A bit late to the party with that reply, but I allowed it since it is helpful to the thread. Thread Closed.
 
Status
Not open for further replies.