Latency spikes in the evenings

[Calbrenar]

I've been having random latency spikes off an on for a couple months now. They primarily occur from approx. 2000-0000 but I have seen them during the day and it could be happening more frequently at other times (I'm generally online in the evenings only).

I've been working to troubleshoot this issue with Time Warner for quite a while and came across this thread below and was impressed by a lot of the answers and assistance the OP received as well as the similarity of what he's experienced to my situation.

http://www.techpowerup.com/forums/threads/really-annoyed-with-random-ping-spikes.180420/page-3

I am currently using this router:

Asus RT-AC87U
https://www.amazon.com/gp/product/B00MPI5N7U/?tag=tec06d-20

and this cable modem:
Arris/Motorola Surfboard SB6141
https://www.amazon.com/gp/product/B00AJHDZSI/?tag=tec06d-20

Both of these are replacements for original hardware that I replaced while/ troubleshooting (modem from Time Warner and a Cisco router).

Through the course of the troubleshooting I've replaced every piece of hardware from the street connection to the house. Router, Modem, lan cables. I had a new line installed into basement and a new line run from the street. I've tested with multiple computers and with and without the router connected.

I will post tracerts and pings tonight because I came across this thread at work.

Time Warner has repeatedly sent techs out but they are never here when the issue is happening so they say all the levels are excellent and leave. Level 3 chat support told me there were issues with the CMTS and that the utilization was 67% at peak and could cause problems but then the second time I spoke to them he said the first guy was wrong and no issues till 85% and it was guaranteed a problem on my end despite my pointing out all the stuff I replaced and tried with. He even said at one point "well the tracert shows a huge ping spike to the CMTS which should be 20 so there's definitely an issue", but somehow it's on my end.

I will log into the modem tonight as well and check signals I had never done that before. Is there anything else i should be doing/trying? Besides finding another ISP? I wish we had other options.

 

[Frick]

Well, first off, welcome! Secondly, define "latency spike". Does is go from say 10 to 50 or does it climb into the hundreds and thousands?

 

[Calbrenar]

Ironically just got a call from the "advanced support team" and they are claiming they made some adjustments to the signal. Asking my wife to run some tests to see if she sees anything. Kind of wishing I had set up remote desktop like I had planned right now.

Normal operations are sub 40 at all times with no real variation. When it's happening mildly I will see it occasionally spike to 130 or so in probably 10-15% of the pings. When it's particularly bad like it was last night they are more along the range of 500-2500 with occasional timeouts and it's for 10-40 packets in a row with some variation.

 

[Calbrenar]

Tracing route to timewarnercable.com [71.74.42.231]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms router.asus.com [192.168.1.1]
2 * 2261 ms 2147 ms cpe-65-28-224-1.cinci.res.rr.com [65.28.224.1]
3 1830 ms 1842 ms 2456 ms 24.29.4.49
4 1582 ms 2111 ms 2137 ms tge0-10-0-1.dytnoh5501r.midwest.rr.com [65.29.35
.210]
5 2138 ms 2035 ms 1958 ms be28.clevohek01r.midwest.rr.com [65.29.1.46]
6 2009 ms 1967 ms 2149 ms bu-ether47.vinnva0510w-bcr00.tbone.rr.com [107.1
4.19.38]
7 2141 ms 1861 ms 2121 ms 66.109.1.171
8 1775 ms 2149 ms 2206 ms 66.109.1.167
9 2144 ms 2148 ms 1878 ms 75.180.131.237
10 2132 ms 2101 ms 2197 ms 75.180.131.229
11 2145 ms 2148 ms 2169 ms www.timewarnercable.com [71.74.42.231]

Trace complete.