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Acer (UK) customer case praise

Discussion in 'Audio, Video & Home Theater' started by robal, Jan 24, 2012.

  1. robal

    robal

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    Location:
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    There's plenty of flaming in teh interwebz about poor customer support here and there.
    To break the fashion, I've decided to share my positive experience.

    I tend to buy some Acer stuff every now and then.
    I've always considered them to be "on the cheap end" amongst other vendors there, however quite often I get convinced by their great performance/price ratio.

    Recently my projector (H5360) developed a known problem (stuck pixel), after almost 2 years of heavy use.
    It was still on warranty.
    My case got immediately accepted.
    The courier came at agreed date and collected the thing.
    Next day at 12:00 it arrived at repair centre.
    At 14:00 same day I got confirmation that DLP DMD was replaced and it's being shipped home.
    Next day, I got it back.

    Excellent !
     
    BumbleBee says thanks.

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