I recently bought a Dell XPS 420 Q6600 running Vista home premium 32 bit, 3 GB RAM. It came with a nVidia 8800GT video card which I replaced with a Visiontek ATI Radeon HD 3850. I'm using the machine as a home theater PC and I'm not much interested in gaming and the ATI card has better video decoding. I removed the nVidia drivers, swapped cards and then installed the ATI card. I then updated all the drivers for the card, got the most recent PowerDVD 7 update. The computer used to play Blu-ray's without difficulty but since I've changed cards PowerDVD 7 hangs when ever I try to play Blu-ray's - it plays DVD's without difficulty. Since receiving the ATI card I have spent about 4 hours on the phone with Dell tech support with their final recommendation to reload windows vista which I did. After doing this and getting all the drivers updated again the card still does not function properly – it won’t play Blu-ray discs and tech support has no further suggestions. I have also spent about an hour on the phone with the ATI tech support people also without benefit. It does not seem to me that this should be such a difficult problem. Any suggestions on where to go with this, I'm thinking that I should just go back to the nVidia card, but I understand that the ATI card is superior for video (I know that the nVidia card is better for gaming).
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ATI Radeon 3850 won't play Blu-ray
- Thread starter szlats
- Start date
ShadowFold
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Mine worked fine with blu-ray. Do you have Windows Media Center Edition?
DId you load the ATI firmware updates for VISTA;
http://ati.amd.com/support/drivers/vista32/ocur-vista32.html
http://ati.amd.com/support/drivers/vista64/ocur-vista64.html
http://ati.amd.com/support/drivers/vista32/ocur-vista32.html
http://ati.amd.com/support/drivers/vista64/ocur-vista64.html
Sry, wrong links. However upon further investigation it seams you may just have a CODEC problem. Try downloading the CCCP Codec pack. Also you may need the AC3Filter package.
Also suggest cleaning all ATI drivers with a driver cleaner, removing the ATI unistaller tool, defraging Hard Drive and reloading the ATI Drivers here. Use option 2 and load the Avivo package below it also.
Also suggest cleaning all ATI drivers with a driver cleaner, removing the ATI unistaller tool, defraging Hard Drive and reloading the ATI Drivers here. Use option 2 and load the Avivo package below it also.
Thanks for the suggestions, I did all of the above although when I ran the install programs for catalyst I got an error message saying the program may not have installed correctly. I was given the option to install it using the "correct settings" which I took and then it seemed to install OK. Previously I was getting 1-2 seconds of audio from the blu-ray disc and no video, now I'm geting about 4 seconds of audio and still no video.
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wheres the 8800 now? seems alittle obvious but you should probabaly just take out the 3850, put the 8800 back in and reload vista and all the dell default drivers. if it worked before I see no reason to not use it. also, it is a codec problem you're experiencing, you need an mpeg 4 decoder. and I'm guessing something that came with the dell that had the decoder got uninstalled in the card swap.
p.s. never get a dell. lol
p.s. never get a dell. lol
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still broke?
Did you fix this yet? I had a similar problem with playing BD ISOs. PowerDVD 8 Ultimate would prompt me to update, I would update, then try to play an ISO, get prompted to update again, I would update, try again to play ISO, and get a prompt to update AGAIN and it would go in this cycle never actually starting to play. Very frustrating! My solution was to: 1. reinstall vista, 2. install powerdvd 8 (do not patch when prompted), 3. install ATI drivers, 4. install AnyDVDHD, 5. install Daemon Tools Lite (latest version) to mount ISO, Now I can play Blu Ray ISOs without error and was able to patch PowerDVD. It seems that, for whatever reason, the order the apps/drivers were installed made the difference because I had previously uninstalled and reinstalled all of those apps/drivers individually and continued to have the same undesirable results. I'd call it all a big waste of time if Blu Ray flicks didn't look so darn awesome!
Good luck fixing this!
Did you fix this yet? I had a similar problem with playing BD ISOs. PowerDVD 8 Ultimate would prompt me to update, I would update, then try to play an ISO, get prompted to update again, I would update, try again to play ISO, and get a prompt to update AGAIN and it would go in this cycle never actually starting to play. Very frustrating! My solution was to: 1. reinstall vista, 2. install powerdvd 8 (do not patch when prompted), 3. install ATI drivers, 4. install AnyDVDHD, 5. install Daemon Tools Lite (latest version) to mount ISO, Now I can play Blu Ray ISOs without error and was able to patch PowerDVD. It seems that, for whatever reason, the order the apps/drivers were installed made the difference because I had previously uninstalled and reinstalled all of those apps/drivers individually and continued to have the same undesirable results. I'd call it all a big waste of time if Blu Ray flicks didn't look so darn awesome!
Good luck fixing this!