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Can't access hard drive from live Ubuntu session

Discussion in 'General Software' started by hat, Mar 23, 2013.

  1. hat

    hat Maximum Overclocker

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    My mom's computer suddenly started getting BSOD upon trying to start Windows. I can't even access it in safe mode. She has pictures and whatnot on there that she wants saved so my first thought was to use an Ubuntu live USB stick to access the drive and recover the files... but when I try to open the drive I get this error:

    Error mounting /dev/sda1 at /media/ubuntu/542802602802418A: Command-line `mount -t "ntfs" -o "uhelper=udisks2,nodev,nosuid,uid=999,gid=999,dmask=0077,fmask=0177" "/dev/sda1" "/media/ubuntu/542802602802418A"' exited with non-zero exit status 13: ntfs_attr_pread_i: ntfs_pread failed: Input/output error
    Failed to read NTFS $Bitmap: Input/output error
    NTFS is either inconsistent, or there is a hardware fault, or it's a
    SoftRAID/FakeRAID hardware. In the first case run chkdsk /f on Windows
    then reboot into Windows twice. The usage of the /f parameter is very
    important! If the device is a SoftRAID/FakeRAID then first activate
    it and mount a different device under the /dev/mapper/ directory, (e.g.
    /dev/mapper/nvidia_eahaabcc1). Please see the 'dmraid' documentation
    for more details.

    Dead drive?
     
    Crunching for Team TPU
  2. Kreij

    Kreij Senior Monkey Moderator Staff Member

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    Could be a failing/failed drive.
    I would try putting the drive in a system as a secondary drive (not the boot drive) and see if you can get at any of the data to back it up.
     
  3. hat

    hat Maximum Overclocker

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    I thought of that, but I thought it would be easier to simply use an Ubuntu live USB stick, burn the files she wants saved, reinstall windows and see what happens.
     
    Crunching for Team TPU
  4. Kreij

    Kreij Senior Monkey Moderator Staff Member

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    I would have thought that would work also, Hat, but maybe try a few other options before officially declaring the drive as toast and irrecoverable?
     
  5. hat

    hat Maximum Overclocker

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    I tried using another drive, installing Windows and looking at it that way as well, no luck there either. Drive has been pronounced dead. Maybe I'll try the freezer trick and see if I can't make it into zombie drive for a short amount of time...
     
    Crunching for Team TPU
  6. Aquinus

    Aquinus Resident Wat-man

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    Can SMART be pulled or does it give an I/O error for that too?

    Code:
    sudo aptitude install smartmontools
    sudo smartctl -a /dev/sdX   # Replace sdX with your drive.
     
  7. silkstone

    silkstone

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    If you are able to get it working in free-dos, there may be a way to repair it depending on the problem. Is it recognized at all anywhere outside of windows/ubuntu?
     
  8. Aquinus

    Aquinus Resident Wat-man

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    I would stop right there. Never give up *nix for DOS anything. Ubuntu is going to offer you a lot more tools and control than free-dos ever will.
     
  9. silkstone

    silkstone

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    of course. But if dos recognises the disk, you might have some luck with dos based tools such as Vivard or spinrite.
     

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