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gpu warranty?

Discussion in 'Graphics Cards' started by phobias23, Jul 12, 2012.

  1. phobias23

    phobias23 New Member

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    Guys a friend of mine received a few days ago a new msi gtx560 ti HAWK, but the card didnt worked well , temps on load rise til 81c in Furmark. He tested the in my rig and the same problem. the highest temps for that card in all most reviews is 65c.
    so he went rogue !! and applied some new artic paste and voila! :mad:
    same problem...
    So hes considering in sending it back , but my question is?
    Warranty covers that kind of temps problems?
    and if he took off the cooler/heatsink of the gpu and applied new paste will be that a problem?
    he bought it in amazon...
    all your knowledge is welcome... thanx
  2. natr0n

    natr0n

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    run fan full speed via software and take off case door
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  3. phobias23

    phobias23 New Member

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    ok, but thats not the solution, MSI and all reviews of that card sais that it never goes higher than 65c in stress. i have the msi tfIII gtx570 oc/pe and never reaches 60c:confused:
  4. natr0n

    natr0n

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    Cuba is hot , it's summer. I would advice don't stress with furmark. That's dangerous software.

    Try normal games to stress.
  5. phobias23

    phobias23 New Member

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    is very hot here, but the card reaches 81c in less than 30 seconds
    thats why he tested the card in my case,
  6. DOM

    DOM

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    Room temps ?

    My 7970 on stock cooler get up to 70c in a ac cooled room on my bench rack

    580's I have go up to 80c's

    But where did he get it from local store or online ?
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  7. CaptainFailcon New Member

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    if your room is over 80-90f then those temps are normal
    80c isn't gonna break it
    how ever if your room is 65-70f then you might have a defective heatpipe
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  8. phobias23

    phobias23 New Member

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    guys, sorry being annoying, the fact is that the card is a MSI Twin Frozr III, it cant reach even 70C.
    and the question that i made earlier, what about warranty....
    thanx
  9. DOM

    DOM

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    ?
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  10. Aquinus

    Aquinus Resident Wat-man

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    Do you have afterburner installed? What is your default voltage? I've seen some cases where some GPUs run with more voltage than they need and higher than other deafults for the same model card.
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  11. Sasqui

    Sasqui

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    All you can do is ask. If it came from Amazon, they may take it back depending on how long ago it was purchased. If not, then MSI may be gracious enough to take it.

    If no returns are possible, then next step would be to take the cooler off, clean well and re-apply paste. Not uncommon to have OEM cooling hardware not applied properly. Be sure to replace or make sure thermal pads are still intact.
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  12. 95Viper

    95Viper

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    στο άλφα έως ωμέγα

    It all depends if they notice it has been tampered with... just my opinion.

    I believe your questions are best referred to the manufacturer, all you will get here are best guess answers.
    Here are some exclusions they list from here > http://www.msi.com/service/warranty/

    Edit:

    If you have something like a guarantee of the temps from the manufacturer or some other documentation from MSI , then you may have a better chance at an exchange or repair under the warranty.
    Last edited: Jul 12, 2012
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  13. Sasqui

    Sasqui

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    Good post... they really have thier arse covered!
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  14. scaminatrix

    scaminatrix

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    I have a Twin Frozr II and it will happily go to over 70 in gaming if I forget to turn up fan speed. That said, I wouldn't be surprised if it hit 80 while Furmark'ing.

    Do NOT use Furmark to gauge the heat of your card, play a game instead. Furmark is meant to gauge stability of your card under heavy load, not heat.
    Find the most graphics intensive game you've got (BF3 is mine) and test on that. Record maximum temps with card at "auto" fan speed and then do a run with card at 65% fan speed (The speed I set my fan to when BF3'ing) and report temps.

    Report back with these results and if it turns out your card is no good, then we can talk about how to make it look like you haven't changed TIM (even though it's slightly dishonest, it's not completely deceitful).
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  15. phobias23

    phobias23 New Member

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    i wiil ask him..to check it out.
  16. phobias23

    phobias23 New Member

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    my friend is a little :cry::mad: thats why im the one asking for help..:p
    he coudnt wait for more tests and applied the paste, dont think that was a bad idea but
    he went crazy.....lets see what happens with the warranty in this case.
  17. Sasqui

    Sasqui

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    Not sure if this was said before, but make sure not to mention re-applying thermal paste, they'll tell you the warrantee doesn't cover modifications (at all).

    And if he went and put too much on and it's a different color than the stock paste, they might take notice, I'm not sure if they'd take the card apart when testing it, but they might.
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  18. CaptainFailcon New Member

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    normally they do not even inspect the cards just make sure you don't tell them ;) the air temps are whats killing you there is nothing you can do just run the dam card and if it melts it melts
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