- Joined
- Apr 15, 2009
- Messages
- 2,914 (0.53/day)
System Name | N/A |
---|---|
Processor | i7-4790K |
Motherboard | Asus Z97-A |
Cooling | Thermalright True Power 140 |
Memory | 2 x 8GB GeIL Potenza 2400Mhz |
Video Card(s) | MSI GTX 970 Gaming |
Storage | 2TB Seagate Barracuda |
Display(s) | 24" Samsung 1080p LED Monitor |
Case | Phanteks Enthoo Pro |
Power Supply | Corsair TX650W |
Mouse | Logitech MX518 |
Keyboard | Corsair K70 (Brown MX) |
Software | Windows 8.1 |
I don't know if anyone on the forum's had this problem as well with the MSI 4G GTX 970. Whenever I apply a 3D load the second fan would get stuck at 100% and the first fan would struggle to spin up. I created a video showing the problem to send to Ebuyer (I've had to send the card back three times now)
Ebuyer refused to replace or refund me and keep testing it. They've now sent it to MSI in Netherlands.
As this is a hardware defect which is known by MSI I'm entitled to a replacement or refund right? I sent the card to ebuyer in under 6 months. I also told them I had the problem after gaming but their technicians tested for the fault using furmark. Their notes below:
I didn't have any problems with the card running Furmark either FWIW
edit:
I bought this card early, on the 26th of September. I've read this was a problem with the early batches, however I was prompted about any GPU bios updates, so I hadn't done any before I sent it off
Ebuyer refused to replace or refund me and keep testing it. They've now sent it to MSI in Netherlands.
As this is a hardware defect which is known by MSI I'm entitled to a replacement or refund right? I sent the card to ebuyer in under 6 months. I also told them I had the problem after gaming but their technicians tested for the fault using furmark. Their notes below:
18th March 2015 – Technician 1
The card was tested for 3 hours with Furmark to get the temperature to rise. Once the temperature got to 63 degrees both fans kicked in, then left it to run for about 30 minutes. Stopped the program to allow the card to cool down.
I then repeated this for the next further 3 hours and both fans worked fine throughout.
30th April 2015 – Various times throughout the day – Technician 2
Both fans are running fine, no push or anything else needed it just works. Both fans kick in as soon as the temperature gets to 63 degrees as designed.
The card has been running fine and both fans have been running using open hardware monitor to monitor, the fan speeds that are rarely above 50 percent while running Furmark at full settings. Both are running within 5 percent of each other.
Have rebooted Windows several times and ran Furmark in-between, as soon as card gets to 63 degrees both fans fire up no problem at all.
The card was tested for 3 hours with Furmark to get the temperature to rise. Once the temperature got to 63 degrees both fans kicked in, then left it to run for about 30 minutes. Stopped the program to allow the card to cool down.
I then repeated this for the next further 3 hours and both fans worked fine throughout.
30th April 2015 – Various times throughout the day – Technician 2
Both fans are running fine, no push or anything else needed it just works. Both fans kick in as soon as the temperature gets to 63 degrees as designed.
The card has been running fine and both fans have been running using open hardware monitor to monitor, the fan speeds that are rarely above 50 percent while running Furmark at full settings. Both are running within 5 percent of each other.
Have rebooted Windows several times and ran Furmark in-between, as soon as card gets to 63 degrees both fans fire up no problem at all.
I didn't have any problems with the card running Furmark either FWIW
edit:
I bought this card early, on the 26th of September. I've read this was a problem with the early batches, however I was prompted about any GPU bios updates, so I hadn't done any before I sent it off