Installed graphic card, sound dissapeared

Frick · Sep 3, 2009

Aight, a cousin of mine have some HP AM2 machine. It's pretty good. It used to have a x1650 SE graphic card, but it kinda sucked, so he bought the HD4730 at a good price instead, together with a 630W PSU.

He did not uninstall the drivers for the x1650 before installing the new card.

Now the onboard sound device (some Realtek HD Audio) is simply not there. It doesn't exist. What does exist is some ATi HD Audio something something, but that doesn't provide sound either (I guess it's supposed to go through the HDMI?). Everything else works, it's just that the on board sound is nowhere to be found.

So, what happened? I know it's not too good to simply install new drivers on old ones, but that shouldn't mess with the onboard sound, should it?

Also, he lives like ~2000 miles from me, so I can only give him phone support.

Thanks for looking!

naoan · Sep 3, 2009

install realtek sound driver if he doesn't yet and make it the default sound controller, i've had this problem too sometimes with ati hdmi audio driver defaulting itself as the sound controller.

Mussels · Sep 3, 2009

simple issue - disable the ATI HDMI audio, and plug something into the realtek.

odds are you unplugged the speakers from the onboard, and it automatically disabled.

Frick · Sep 3, 2009

How do you disable the ATI audio?

JrRacinFan · Sep 3, 2009

In Device Manager

Mussels · Sep 3, 2009

you can also do it in control panel, sound. which is the same place you choose the default sound card.

Frick · Sep 3, 2009

Alright, I talk to him when he's home from work.

And I feel kinda moronic for not thinking about that.

naoan said:
install realtek sound driver if he doesn't yet and make it the default sound controller, i've had this problem too sometimes with ati hdmi audio driver defaulting itself as the sound controller.

He did that, but it didn't work either.. The device itself dissapeard.

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Installed graphic card, sound dissapeared

Frick

Fishfaced Nincompoop

naoan

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Mussels

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Frick

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JrRacinFan

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