Newegg price adjustment?

[Kenshai]

So how should I go about it? Like, what should I say or ask? I don't want to get off on the wrong foot ya know

Just basically be nice about it, something along the lines of

Hello (name of rep,) I recently ordered a HD4890 and a few hours later the price dropped $xx I was wondering if you can refund the difference etc etc. Just be pretty basic about it, don't act like a disgruntled customer, that works but is not good for reputation sake. It's not real difficult, the rep either will or will not help you.

 

[pbmaster]

Well after working at a local computer shop I know how disgruntled customers can make you feel, so I REALLY don't want to do that to someone else. I just want to be as polite as I can without seeming like a pushover lol

 

[Kenshai]

Well after working at a local computer shop I know how disgruntled customers can make you feel, so I REALLY don't want to do that to someone else. I just want to be as polite as I can without seeming like a pushover lol

I understand the feeling, I've worked the past 4 years dealing with customers, not always the best thing when stupid people call up complaining about something very minor that shouldn't be a problem in the first place. People play the disgruntled customer card A LOT and the fact is, it's stupid. It makes the company look bad if they don't do anything, and it makes an unhappy customer who will just complain about how "bad" they were treated the last time they ordered/called.

 

[pbmaster]

Yeah, almost every customer we have has been disgruntled at one point. One guy threatened to sue us for essentially not getting a replacement keyboard in on time...lol

 

[Kenshai]

Yeah, almost every customer we have has been disgruntled at one point. One guy threatened to sue us for essentially not getting a replacement keyboard in on time...lol

Ya I work in the food industry, just recently got promoted (yay?,) so I feel ya. Customers who aren't satisfied are people that could potentially cause issues for the company later on, so the higher ups feel to please everyone is the right way to do things.

 

[pbmaster]

Well this guy was a dick from the beginning and he never came back anyway...so I guess it's ok. I mean it's only 3 of us in the store anyway, and the lead tech is one of the best in the area so one lousy customer won't do too much harm. I hope...

 

[RickJ5]

I remember years back when I worked at Sears in the automotive department. My manager told me if a customer was nice he would do everything he could to help them out. But, once they started getting nasty he wouldn't give them anything. You catch more flies with honey.

I do pretty much what Kenshai suggested. I tell them I recently bought somthing and the price dropped and can they help me out. I ordered a blu-ray burner recently and before I had even gotten it from UPS it ended up on their weekly special $20 or $25 cheaper. I got the entire difference back. The main thing is to be nice and that includes your tone of voice. Remember these people probably take crap all day from other customers. Make it a pleasent call for them and they will probably do whatever they can to help you. I also generally do something like say it's not their fault. If I tell them the price dropped and they say sorry I'll say something like you don't have to apologize I'm sure it wasn't you that dropped the price. Or if I have something break and have to do an RMA and they apologize for it breaking I'll say something like it's not your fault I'm sure you didn't manufacture it. Just remember you want something from them, they don't want anything from you except maybe to be treated with respect. Don't threaten them in any way. That includes threatening to cancel your order, saying so and so company would take care of me. Newegg has some of the best customer service around and they will help you if your nice.

 

[btarunr]

If it didn't reach stage 3, cancel the order and place a new one?

 

[pbmaster]

Well it's already been charged...and I need it as fast as I can get it. The guy who is buying my 9800 GTX needs that

 

[Speedynas]

Must've missed that post eh?

Livechat is a joke, I've gotten better treatmement and service using the good old telephone. They don't want to argue or be yelled at, or have you talk to their managers, I was polite and I was treated very well and got things taken care of very easily in a 5 minute phone call. That to me is well worth it over the e-mail and live-chat bs I've dealt with before.

He doesn't read very well. The whole top to bottom, left to right thing just scares the kittens out of him.

Just call them pb. No worries. Glad you made the choice to go Red again.

 

[pbmaster]

Just got off the phone with the egg. "Yes sir, I see the price drop and we don't usually do adjustments but your customer loyalty is important to us so I'll do it just this one time." I was on the phone maybe 2 minutes. She was very polite and even sent a survey for customer service experience. Newegg FTW!

 

[Kenshai]

Just got off the phone with the egg. "Yes sir, I see the price drop and we don't usually do adjustments but your customer loyalty is important to us so I'll do it just this one time." I was on the phone maybe 2 minutes. She was very polite and even sent a survey for customer service experience. Newegg FTW!

I love how they always stress the "I'll do it this one time"

 

[dieselcat18]

well for $30, it's up to you. I would do it lol

If you RMA an item back to Newegg requesting a refund and there is nothing defective with it, they charge you a 15% restocking fee.

*+

 

[boomstik360]

If you RMA an item back to Newegg requesting a refund and there is nothing defective with it, they charge you a 15% restocking fee.

*+

All you have to do is say "It came DOA"