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Some Corsair Hydro Series H100 Coolers Affected with Fan Controller Issues

Discussion in 'News' started by btarunr, Oct 3, 2011.

  1. btarunr

    btarunr Editor & Senior Moderator Staff Member

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    An increasing number of users of Corsair's Hydro Series H100 CPU water cooler have been reporting issues with its fan-controller on the company forums. Acknowledging this, Corsair issued a general warning to all owners of the H100 that it's likely that some of the coolers might be part of a bad manufacturing batch. It looks like Corsair is taking steps towards a general recall (taking back batches of H100 coolers off the shelves, and asking users of affected batches to return their coolers for free replacement).

    Affected Hydro Series H100 series units belong to batch #11359403 (the number under the first barcode in the serial number sticker on your H100 package). The issue itself is related to the button on the unit that changes fan profiles. On affected coolers, the button doesn't change the fan profile, and the fan works on the default speeds. This doesn't quite render the cooler dysfunctional, but the cooler doesn't work as advertised, so it's a severe-enough quality issue. Corsair posted some clear directions on what owners of affected units should do next. The post by Corsair can be read here.

    [​IMG]

    Source: HardwareCanucks
     
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  2. Q9650

    Q9650

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    my h100 batch number is 11289403 so luckily i am out of trouble!
     
  3. FreedomEclipse

    FreedomEclipse ~Technological Technocrat~

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    was their QA team on holiday or something??
     
  4. Q9650

    Q9650

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    maybe they were too excited with the h100 cooling results and the QA team lost focus :laugh:
     
  5. RejZoR

    RejZoR

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    Well, Corsair doesn't actually manufacture these units so they can't know everything about it. They test them on their own and they probably inspect manufacturing process but other than that it's out of their hands. They can however provide aftersale support like the one mentioned here.
    They will simply replace the units of possibly affected users.
     
  6. micropage7

    micropage7

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    nice
    they take their responsibility
    and it much much better than leave it like no one know then blaming consumer of that
     
  7. Q9650

    Q9650

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    agreed! corsair i always nice with the customer ..imo
     
  8. FreedomEclipse

    FreedomEclipse ~Technological Technocrat~

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    thats true. Asetek is the OEM, So I guess Corsair are gonna turn around and give them a slap on the wrist and a finger wagging at.
     
  9. Live OR Die

    Live OR Die

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    LOL mines the same as yours batch 11289403 :toast:
     
  10. RejZoR

    RejZoR

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    They probably have all this in their contracts so Corsair doesn't lose much in such situations.
    They'll probably inspect all the recalled units and if found perfectly fine, they'll send them back into circulation. Either as replacement units for those who RMA their failed but in warranty units or as refurbished new units.
     
  11. FreedomEclipse

    FreedomEclipse ~Technological Technocrat~

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    Not really. Corsair is their biggest contract. but they make watercoolers for Antec (920/620) and also Intels new line of 'Sandy Bridge E' (socket 2011) processors.
     
  12. RejZoR

    RejZoR

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    Still, Corsair was first to offer closed water loops to the masses with Hydro H50 and mos of ppl only know Corsair units.
     
  13. Sihastru

    Sihastru

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    You are here.
    It's not Asetek, it's CoolIT Systems. Asetek now manufacures Antec's liquid coolers.
     
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  14. nINJAkECIL

    nINJAkECIL New Member

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    corsair's after sales is outstanding.
    be it ram,psu,cooler.
    that's why i have so much faith in them,and still prefered their products over other brand.
     
  15. FreedomEclipse

    FreedomEclipse ~Technological Technocrat~

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    news to me - I was always under the impression that H50's and upwards were made by Asetek
     
  16. parelem

    parelem

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    h50 and h70 are Asetek units, the 60, 80 and 100 are coolit
     
  17. [H]@RD5TUFF

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    Glad I chose to wait for the money for proper WC.
     
  18. 15th Warlock

    15th Warlock

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    Shit, I have one of the units in the affected batch, haven't noticed any problems yet though...

    I followed the link posted, am on my way to work, will try resetting my pump when I come back home, I really hope I don't have to RMA it, installation took me over an hour :(

    Thanks for posting the info bt! :)
     
  19. Q9650

    Q9650

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    enjoy your h100 man i really love it!! :toast:
     
  20. [H]@RD5TUFF

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    That sucks.:shadedshu
     
  21. 15th Warlock

    15th Warlock

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    Tell me about it, I hope I'm not affected by this defect, that would be the 2nd recall for me this year alone :( first my P67a-UD7 and now this :shadedshu
     
  22. Live OR Die

    Live OR Die

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    Yep its working great so far :D
     
  23. de.das.dude

    de.das.dude Pro Indian Modder

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    probably China. some silly chineese dude wasn't doing his job properly.
     
  24. Fx

    Fx

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    #11289403, whew... dodged that batch :)
     
  25. Kantastic

    Kantastic

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    General rule of thumb, round pump/plates are Asetek and square/rectangular pump/plates are CoolIT. CoolIT also has a (patented?) mounting system which makes mounting a sinch. While I'm not a fan of CoolIT (exploding Dominos, piss poor QC on the Ecos, and now this), their mounting system really puts the cake in easy.

    How about some silly Indiaan dude wasn't doing this job properly? Yeah, it works both ways.
     
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