1. Welcome to TechPowerUp Forums, Guest! Please check out our forum guidelines for info related to our community.

Teaching Intro to Linux

Discussion in 'Linux / BSD / Mac OS X' started by Killer_Rubber_Ducky, Jun 11, 2011.

  1. Killer_Rubber_Ducky

    Killer_Rubber_Ducky

    Joined:
    Oct 20, 2009
    Messages:
    2,675 (1.55/day)
    Thanks Received:
    294
    Hi all,
    I'm a average Linux user working at a call center on a Dell account and we have just now begun to support the Linux OS ubuntu installed on the PCs. Since I am the only Linux user on the account they have asked me to teach the n00bs about installing software and managing the desktop as well as using the recovery tools.

    Unfortunately I have not used the recovery tools more than once so I have no experience with them. I was wondering if anyone here could give me some material to work with as well as some recommendations for software to demo and such. Any help would be appreciated.
    Cheers! ^_^
    Frick says thanks.
  2. Chevalr1c

    Chevalr1c

    Joined:
    Sep 3, 2010
    Messages:
    3,129 (2.22/day)
    Thanks Received:
    1,337
    To find out someone's PC hardware, the
    Code:
    sudo lshw >(filename).html
    terminal command can be handy because it generates an HTML file containing eleborate system info within the person's user folder.
    Killer_Rubber_Ducky says thanks.
    Crunching for Team TPU
  3. Kreij

    Kreij Senior Monkey Moderator Staff Member

    Joined:
    Feb 6, 2007
    Messages:
    13,881 (5.12/day)
    Thanks Received:
    5,615
    Location:
    Cheeseland (Wisconsin, USA)
    Teach the average Dell consumer who knows nothing about PCs, let alone OS administration, how to install, configure and troubleshoot a Linux system?

    I would rather sit handcufffed in my own feces while someone lit my feet on fire and watch my toenails burn off.

    The above, of course, is not helpful ... so maybe start compiling questions that are asked and make a n00b guide for the most common issues?
    Crikey ... best wishes my friend.
    Damn_Smooth and hellrazor say thanks.
  4. Easy Rhino

    Easy Rhino Linux Advocate

    Joined:
    Nov 13, 2006
    Messages:
    13,382 (4.78/day)
    Thanks Received:
    3,218
    I work for $100 an hour. PM if interested.
    yogurt_21 says thanks.
  5. twilyth Guest

    We're talking about tech support - right?

    .


    .


    Just checking. :D
  6. Easy Rhino

    Easy Rhino Linux Advocate

    Joined:
    Nov 13, 2006
    Messages:
    13,382 (4.78/day)
    Thanks Received:
    3,218
    linux consultants get PAID. im surprised dell isn't shelling out the bucks to a big consulting firm if they are going to offer ubuntu on their machines. seems like they are cheaping out on it. i will tell all my friends to avoid dell.
    Chevalr1c says thanks.
  7. Maelstrom

    Joined:
    Sep 10, 2008
    Messages:
    534 (0.25/day)
    Thanks Received:
    159
    Location:
    VA/PA
    Damn, I need to become a linux consultant! Off to learn xD
  8. Killer_Rubber_Ducky

    Killer_Rubber_Ducky

    Joined:
    Oct 20, 2009
    Messages:
    2,675 (1.55/day)
    Thanks Received:
    294
    No actually it is technicians who are training for the job here.
  9. Killer_Rubber_Ducky

    Killer_Rubber_Ducky

    Joined:
    Oct 20, 2009
    Messages:
    2,675 (1.55/day)
    Thanks Received:
    294
    Well they were routing to Canonical but I guess enough customers complained about Dell not being able to troubleshoot their computer that Dell responded. Either that or the Dell inspiron on the floor that I installed Either Ubuntu or Fedora on when they jacked it up by installing Windows from an Alienware disc on it w/o the drivers was the driving wedge. I know they were amazed and all googly eyed over it when I finished setting it up so Idk.

    I am going to be working on a packet to hand out next week. I'm doing this on my off time when I get off of work. As far as the cheaping out goes, from my experience working on Ubuntu computers that people call in about, they seem to be built better than their windows counterparts. Perhaps because Ubuntu only works really well on certain Dell components, they are being more careful. who knows? Either way, I'm going to try to help out my former teachers and future associates try to grasp Linux even if it is on a "RTFM" basis. The teacher made the mistake of stating that you can install anything on it. Even Malwarebytes. So, I'm tasked with teaching about software so the command given earlier is much appreciated. I will be teaching the use of deb and .run as well as wine for windows apps while at the same time showing the use of wine appdb.

    I really need to know how to access the recovery console during boot and generally how to use it and when. :respect:
  10. Easy Rhino

    Easy Rhino Linux Advocate

    Joined:
    Nov 13, 2006
    Messages:
    13,382 (4.78/day)
    Thanks Received:
    3,218
    Well good luck. It is good that you are taking initiative in this. Most people would just be pissed about it and do a half ass job.
    Killer_Rubber_Ducky says thanks.
  11. Killer_Rubber_Ducky

    Killer_Rubber_Ducky

    Joined:
    Oct 20, 2009
    Messages:
    2,675 (1.55/day)
    Thanks Received:
    294
    Well, when I was in the training group last November, I was the only one to ask about the ubuntu training pages I came across. I was able to teach my class how to install ubuntu during the class and even converted a couple of co-workers over to it so..yeah I feel privilaged to teach people and learn all at the same time. I have actually walked Cx's through the process of recovering their passwords with Trinity Rescue Kit on Windows and virus removal as well. It is a fun learning experience and I hope i can instruct well too.
  12. hellrazor

    hellrazor

    Joined:
    Feb 18, 2010
    Messages:
    1,568 (0.98/day)
    Thanks Received:
    315
    Tell them that those who can do, and those that can't teach.

    I get the feeling you're in my boat of being the dude that knows a little bit about Linux, so everyone goes to you asking questions and you're like "Hell if I know" and start experimenting until it happens, and then everyone's like "How'd you do that?" and you still don't quite know.
    Killer_Rubber_Ducky says thanks.
  13. Wrigleyvillain

    Wrigleyvillain PTFO or GTFO

    Joined:
    Oct 13, 2007
    Messages:
    7,644 (3.10/day)
    Thanks Received:
    1,763
    Location:
    Chicago
    They should be at least giving you one of these new Dells with Ubuntu for reference and testing and to help you better understand what the customer is using and seeing.

    Also hope you're getting a raise!
  14. Killer_Rubber_Ducky

    Killer_Rubber_Ducky

    Joined:
    Oct 20, 2009
    Messages:
    2,675 (1.55/day)
    Thanks Received:
    294
    eh we are using the one i modified. Im also bringing in my ancient ass rig running 1gb of ram and Athlon XP. I did not get my last raise of $.50 so hopefully i'll get this one.
  15. Wrigleyvillain

    Wrigleyvillain PTFO or GTFO

    Joined:
    Oct 13, 2007
    Messages:
    7,644 (3.10/day)
    Thanks Received:
    1,763
    Location:
    Chicago
    Yeah well I'd say you're in a better position than usual to start making demands.
  16. Killer_Rubber_Ducky

    Killer_Rubber_Ducky

    Joined:
    Oct 20, 2009
    Messages:
    2,675 (1.55/day)
    Thanks Received:
    294
    Here is the general list of terminal commands I plan on teaching them to use regularly for Diag and such. Feel free to tell me other useful commands I should include.

    iwconfig
    ifconfig
    lspci -vv
    apt-get install
    apt-get install -f
    dpkg -i
    sudo
    chmod
    kill
    ls
    cd
    apt-get update
    ndiswrapper
    alien
    ./configure
    make
    make install
    apt-get check
    make depend

    so yeah, I'm trying to cover all the necessary ones as well as a few off the beaten path.
    Again, if someone can inform me as to how to access the recovery console if the PC boots straight to ubuntu and auto logs in.
    :confused:
  17. streetfighter 2

    streetfighter 2 New Member

    Joined:
    Jul 26, 2010
    Messages:
    1,658 (1.15/day)
    Thanks Received:
    732
    Location:
    Philly
    Don't forget ctrl+alt+backspace to restart X server.
    I think what you want is to shutdown X server: use sudo /etc/init.d/gdm stop, to get back use sudo /etc/init.d/gdm start.
    Killer_Rubber_Ducky says thanks.
  18. Frick

    Frick Fishfaced Nincompoop

    Joined:
    Feb 27, 2006
    Messages:
    10,384 (3.40/day)
    Thanks Received:
    2,085
    I did not know this. I have nothing to offer you but good luck! You will need it I'm afraid. :(

    EDIT: BTW, I had something like this next to me when I was on Linux some years ago and found it pretty handy.
    Killer_Rubber_Ducky says thanks.
  19. hellrazor

    hellrazor

    Joined:
    Feb 18, 2010
    Messages:
    1,568 (0.98/day)
    Thanks Received:
    315
    Oh, yeah I have one of those quick reference tri-fold thingies from the college, also pretty damn handy.
  20. Thatguy New Member

    Joined:
    Nov 24, 2010
    Messages:
    666 (0.50/day)
    Thanks Received:
    69
    Where do we ship the rogaine ?
  21. Killer_Rubber_Ducky

    Killer_Rubber_Ducky

    Joined:
    Oct 20, 2009
    Messages:
    2,675 (1.55/day)
    Thanks Received:
    294
  22. Chevalr1c

    Chevalr1c

    Joined:
    Sep 3, 2010
    Messages:
    3,129 (2.22/day)
    Thanks Received:
    1,337
    In Ubuntu, this is disabled by default. This has to be enabled via system --> administration --> keyboard, then the "options" button on the "keyboard layout" tab.
    streetfighter 2 says thanks.
    Crunching for Team TPU
  23. Apharas New Member

    Joined:
    Jul 5, 2011
    Messages:
    4 (0.00/day)
    Thanks Received:
    0
    You forgot my favorite software install method wajig . It is based on apt-get and is command line, but has a large number of functions. Most useful is the whichpkg option with allows you to run

    wajig whichpkg bin/emacs

    Which will tell you which packages include *bin/emacs .
    Also it does not require you to manually run sudo as a user it will just prompt you for your password.
    --
    A
  24. Hybrid_theory

    Hybrid_theory New Member

    Joined:
    Mar 31, 2007
    Messages:
    1,895 (0.71/day)
    Thanks Received:
    163
    Location:
    ontario canada
    One thing thats good to teach, which I found useful in my intro to linux class was how the linux file system is structured, and how you reference moving around in it via command line.
    ie.

    cd /etc

    the / in front indicates the top of the filesystem.

    cd etc

    means look for etc in the current directory.

    Also make sure to get your students using a cmd window instead of the gui applications. Its more beneficial as its all they will use if they become linux server admins and such.
  25. Chevalr1c

    Chevalr1c

    Joined:
    Sep 3, 2010
    Messages:
    3,129 (2.22/day)
    Thanks Received:
    1,337
    I think I have to correct HT a little. It is not "look for", but rather "navigate into", when using cd. If you wanna check what's inside a folder (without "entering" it) it's
    Code:
    ls
    , for example
    Code:
    ls /home/john/documents
    Crunching for Team TPU

Currently Active Users Viewing This Thread: 1 (0 members and 1 guest)

Share This Page