Unending Shutdown... Sort of...

[Kraesh]

Hey guys,

I need some help. I have been going through an issue over the last month that has been preventing me from fully updating my OS. Whenever I shut down my computer I the computer goes to the normal windows shut down screen (the blue background with "Shutting down..." and the spinning wheel. It will stay on the shutdown screen for hours (I don't know because I usually end up just going to bed after 2 hours of watching it.

I am assuming that after it says that it's shutting down for this extended period of time it has a BSOD. The reason I'm assuming such is because whenever I check it in the morning it will be back on the login screen and when I sign in it comes up with the error "windows has experienced an unexpected shutdown".

At any rate, specs are as follows:
OS: Windows 7 Home Premium 64-bit
MoBo: Gigabyte F2A85X-UP4
CPU: AMD A10-6800K
RAM: 16GB 2133 MGHz
GPU: Gigabyte AMD R7 260x
PSU: Corsair HX750
HDD: 1TB 7200 RPM​

Thanks a bunch in advance for the help! I really appreciate it!

-Kraesh​

 

[Mindweaver]

Open an elevated command prompt (right click CMD, and run as administrator) and type what's in the code block below and press enter.

SFC /scannow

This will scan your windows system files and tell you if any are corrupt. It will try to fix them if it finds any.

 

[Norton]

BlueScreenView is a helpful utility also:

http://www.nirsoft.net/utils/blue_screen_view.html

 

[Kraesh]

Open an elevated command prompt (right click CMD, and run as administrator) and type what's in the code block below and press enter.

SFC /scannow

This will scan your windows system files and tell you if any are corrupt. It will try to fix them if it finds any.

Okay, I did that.

"Windows Resource Protection did not find any integrity violations."

 

[Kraesh]

Here's what BlueScreenView says.

092314-16645-01.dmp
9/23/2014 11:29:15 PM
DRIVER_POWER_STATE_FAILURE
0x0000009f
00000000`00000003
fffffa80`0f6e1a00
fffff800`044913d8
fffffa80`0eaa5440
ntoskrnl.exe
ntoskrnl.exe+75bc0
NT Kernel & System
Microsoft® Windows® Operating System
Microsoft Corporation
6.1.7601.18409 (win7sp1_gdr.140303-2144)
x64 ntoskrnl.exe+75bc0
C:\Windows\Minidump\092314-16645-01.dmp
4
15
7601
846,640
9/23/2014 11:30:19 PM

 

[suraswami]

Uninstall AMD drivers and then do a shutdown.

 

[eidairaman1]

Uninstall AMD drivers and then do a shutdown.

http://www.aumha.org/a/stop.htm

 

[Kraesh]

So here's what I've been doing so far. I uninstalled the AMD drivers and rebooted the system. After that none of my USB ports would work at all. I tried repairing the OS with my boot disc but it said that it was an inappropriate version. The only other option was to do a fresh install of Windows which could have lost several files.

I've been thinking lately of getting an SSD to use as a boot drive and I figured now would be a better time than any. So I grabbed a 250GB Samsung EVO 840 on my way home from work and here's what I've done so far.

• Installed SSD
  Removed SSHD
  Booted from windows CD
  Installed windows
  Reinstalled SSHD
  Installed MoBo Drivers
  Installed AMD Drivers
  Run Windows Update and rebooted
  Installed Microsoft Security Essentials
  Installed MalwareBytes
  USB3 ports weren’t working
  Uninstalled USB3 controller
  Reinstalled USB3 controller and rebooted
  USB3 ports were then working.
  Plugged in peripherals (webcam, mic, and printer)
  Plug-and-Play installed peripheral drivers
  Ran Windows Update and rebooted
  Computer wouldn’t shut down
  Tested the reset switch and it rebooted immediately
  Uninstalled webcam, mic, and printer through Device Manager
  Rebooted and computer wouldn’t shut down
  Reset using reset switch
  Used System Restore with restore point from before USB3 controller re-install

This made it so I could reboot freely and the computer would complete the shutdown. The thing that's concerning me now is that I've used the webcam and mic for a good year now and not had any issues and I've had the printer for a few months before this came up. I do know that AMD recently had a driver update, could that be causing some of this?

Again, thanks a ton for any help!

-Kraesh​

 

[Kraesh]

So I think I found out what's going on. The computer will have the error where it won't shut down whenever I have my keyboard plugged into one specific USB3 port. I've moved it to a different port and it's fine now.

 

[Deleted member 67555]

I've actually had this same issue with a keyboard with a USB port on it...Razor Lycosa...on Vista...a driver update for the keyboard fixed it....and so did moving it to another port....never did figure why it did that.

when I'd go to turn off the PC it would just go to the splash screen with "shutting down" on the screen but it never did...holding the power button worked.

 

[zsolt_93]

Do not use USB 3 for peripherals. Use legacy USB 2.0 for that, 3.0 does nothing for a keyboard.