Thursday, February 3rd 2011

MSI Issues Customer Notice on Sandy Bridge Chipset Defect Issue

Press Release
MSI has been informed by Intel about the design issues in the Intel 6 series chipsets. According to Intel the performance of some of the Intel SATA ports on Intel 6 series products can degrade over time. MSI takes the quality of our products very serious, so at this moment we are investigating product batches that may be affected and, meanwhile, have stopped all shipments to our distributors and resellers. Additionally, we asked resellers to hold sales of the Intel 6 series based MSI products to customers until the issue can be resolved.

As of the 31st of January MSI informed all our distributors, retails and reseller to stop directly the sales of Intel 6 series based products of MSI and to hold any products pending shipments to customers. No need to worry in the case that you purchased an Intel 6 series based product form MSI after the 31st of January because we will take care for you. Consumers can check the section "How to get serviced".

We started the procedure to collect all the current stock in the market. Retailers and reseller can return their Intel 6 series MSI products they have in stock to their point of purchase (distributor) which can return the goods to the MSI distribution centers. If retailers, resellers or MSI distributors have any questions about the procedure they can contact their local MSI sales representative.

Affected models
At this moment there are only a limit models in the market based on the Intel 6 series chipset. You can identify them based on the model name in the list below.

MSI Mainboards
Intel P67: P67A-GD65, P67A-GD55, P67A-GD53, P67A-C45, P67A-C43, P67S-C43.

Intel H67: H67MA-ED55, H67MA-E45, H67MS-E43, H67MS-E33

MSI Notebooks
Intel HM67: GT680R

How to get serviced
We want you to have a MSI product which you can trust and rely on. This is why we have 2 choices for your purchased Intel 6 series based MSI products;Hotline information
If you have any questions about the Intel 6 series chipset issue or if you are not sure which alternative SATA ports to use on your mainboard, or you want to know how to return your product you can always contact the MSI Hotlines in your region. Our people are ready to support you with your questions because your satisfaction is very important for us.
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