hacked

[trackrunner1]

I recently downloaded some sort of a file and it stole my entire computer, I was charged 30 bucks on ROBLOX and then he deleted all of my files, I factory reset the computer 4 times but he is still on the computer as after a little digging I found a workgroup that is not mine and I want to get rid of him from my computer what should I do.

 

[datnoz]

Try resetting the bios, and also search if in your bios there's an option for auto driver install.
If there's one disable it.
If it's not resolved, then try reflash the bios.
Hope that it helped

 

[The King]

What do you mean by factory reset? You restored windows to original state?

Best solution would be to format the PC HDD/SSD/NVme and reinstall windows since you already lost all your files.

When you format your drive you will loose all your data this should also remove any Malware that was installed.

Change your router wifi passwords try to protect your windows login account with a password as well. Most people today don't bother doing this.

Some quick things to try.

Install and run this app can help with some Malware and restore windows Winsock to default settings after the scan completes choose Run basic Repair.

Download AdwCleaner

AdwCleaner is a free program that searches for and deletes Adware, Toolbars, Potentially Unwanted Programs (PUP), and browser Hijackers from your computer. By using AdwCleaner you can easily remove many of these types of programs for a better user experience on your computer and while browsing...

www.bleepingcomputer.com

Second quick but fast Malware and Virus Scanner with very good malware detection rate.

https://www.norton.com/npe_latest

Select Run Full system scan option.

If there is a hardware level malware then you would need professional help and I would take it to a PC shop.

 

[GerKNG]

wipe your drive and reinstall windows.

 

[Ahhzz]

I recently downloaded some sort of a file and it stole my entire computer, I was charged 30 bucks on ROBLOX and then he deleted all of my files, I factory reset the computer 4 times but he is still on the computer as after a little digging I found a workgroup that is not mine and I want to get rid of him from my computer what should I do.

"Factory Reset" is not sufficient. You need to download a Windows installation ISO, burn it to disc or USB, and reinstall from ZERO. Reformat the drive. Try again. Less "questionable files". You might get lucky enough that that will do it.

 

[The King]

"Factory Reset" is not sufficient. You need to download a Windows installation ISO, burn it to disc or USB, and reinstall from ZERO. Reformat the drive. Try again. Less "questionable files". You might get lucky enough that that will do it.

This reminds me that only Original or official Window ISO should be used to install Windows some of these custom Windows ISO floating around the net have built in backdoors and this will lead to repeated infections.

 

[natr0n]

do your research on phone if possible and unplug pc from the net. cant get hacked/more hacked if not actively online

try this

Free Antivirus 2025 | Download Free Antivirus & Virus Scan | 100% Free & Easy Install

Download free antivirus: easy install for all devices. Remove unwanted malware like viruses, ransomware, spyware & more.

www.malwarebytes.com

 

[trackrunner1]

Try resetting the bios, and also search if in your bios there's an option for auto driver install.
If there's one disable it.
If it's not resolved, then try reflash the bios.
Hope that it helped

where to reset bios

This reminds me that only Original or official Window ISO should be used to install Windows some of these custom Windows ISO floating around the net have built in backdoors and this will lead to repeated infections.

how to prevent it

 

[datnoz]

where to reset bios

On your mobo there's a clear cmos jumper or button assuming you're on a desktop.
If you're on a laptop then do this.

how to prevent it

Get the iso from the microsoft website

 

[trackrunner1]

where to reset bios


how to prevent it

i dont understand anything you said where is the mobo or a cmos jumper

What do you mean by factory reset? You restored windows to original state?

Best solution would be to format the PC HDD/SSD/NVme and reinstall windows since you already lost all your files.

When you format your drive you will loose all your data this should also remove any Malware that was installed.

Change your router wifi passwords try to protect your windows login account with a password as well. Most people today don't bother doing this.

Some quick things to try.

Install and run this app can help with some Malware and restore windows Winsock to default settings after the scan completes choose Run basic Repair.

Download AdwCleaner

AdwCleaner is a free program that searches for and deletes Adware, Toolbars, Potentially Unwanted Programs (PUP), and browser Hijackers from your computer. By using AdwCleaner you can easily remove many of these types of programs for a better user experience on your computer and while browsing...

www.bleepingcomputer.com

View attachment 341396

Second quick but fast Malware and Virus Scanner with very good malware detection rate.

https://www.norton.com/npe_latest

Select Run Full system scan option.
View attachment 341397

If there is a hardware level malware then you would need professional help and I would take it to a PC shop.

It probably is hardware malware so I cant do anything about it not even reinstall windows or nothing?

 

[datnoz]

i dont understand anything you said where is the mobo or a cmos jumper

Mobo = mother board aka the big thing where everything is connected
Cmos or rtc = real time clock, and where is located all the bios settings.
Resetting it will apply defeaults settings.
Getting the little battery out for a minute and reput it at it's place will also apply default bios settings

It probably is hardware malware so I cant do anything about it not even reinstall windows or nothing?

When reinstalling windows have no effects usually the malware is located in the bios

This is a mobo (eg. Gigabyte b550 aorus elite v2)

Here are the cmos battery and clear cmos jumper

 

[trackrunner1]

Mobo = mother board aka the big thing where everything is connected
Cmos or rtc = real time clock, and where is located all the bios settings.
Resetting it will apply defeaults settings.
Getting the little battery out for a minute and reput it at it's place will also apply default bios settings


When reinstalling windows have no effects usually the malware is located in the bios

I feel like its hardware malware

 

[datnoz]

I feel like its hardware malware

Maybe an hardware exploit, but i never seen an "hardware malware"

EDIT: malware can only be software, since malware signifies "malicious program"

 

[trackrunner1]

Maybe an hardware exploit, but i never seen an "hardware malware"

EDIT: malware can only be software, since malware signifies "malicious program"

So do I need a new battery or do I just find it unplug it hold it for a minute and put it in?
also im planning to reinstall windows i have the USB stick ready

 

[datnoz]

So do I need a new battery or do I just find it unplug it hold it for a minute and put it in?

No need for a new battery

 

[trackrunner1]

No need for a new battery

Just pull it out and hold it, also im disconecting my wifi so I will talk on my phone

Also can I have your discord or something so we can keep up with the talking and make it quicker thank you i really apreciate this by the wya

 

[datnoz]

Just pull it out and hold it, also im disconecting my wifi so I will talk on my phone

Also can I have your discord or something so we can keep up with the talking and make it quicker thank you i really apreciate this by the wya

Don't have discord, could mp

 

[trackrunner1]

Don't have discord, could mp

What media do you have that we can talk to like telegram or sometinhg

Also I'm trying to disable the wifi but the option just isnt there

 

[Waldorf]

@trackrunner1
make sure the power plug is not connected to the pc, as even removing the battery in some cases wont help.
discharge "leftover" power by holding down the power button for a few seconds after removing the batt.

unplug the power from your router ass long as your working on the pc

 

[trackrunner1]

@trackrunner1
make sure the power plug is not connected to the pc, as even removing the battery in some cases wont help.
discharge "leftover" power by holding down the power button for a few seconds after removing the batt.

unplug the power from your router ass long as your working on the pc

so unplug the power supply and take baterry out

 

[Waldorf]

yes, THEN press power button for like 10s.

 

[trackrunner1]

yes, THEN press power button for like 10s.

unplug power supply
take out bateerry for 1 minute
plug baterry in
supply in
hold power for 10
is that right, also i will install windows from usb
if you can help me any of you let me know if you have discord telegram mesenger

 

[Waldorf]

no, all power disconnected and battery out BEFORE pushing the power button.
this will get rid of any power "left" in things like capacitors from psu and motherboard.

 

[trackrunner1]

power disconect from psu and pc
take out baterry for mimute
and power for 10
if yoi got discord or something pls message me trackrunner1

 

[Waldorf]

sorry, no, hate stuff beyond email/phone mssg.

would be easier and way faster to have someone with a little pc knowledge to help you (friends/family),
instead of trying to go back and forth with any form of mssg.

to give you an idea: load the bios defaults, reboot, load optimized defaults (if there is the option for it),
and reinstall win from usb.