Comcast killing peoples routers and modems?

[D007]

Ok I thought it was just me then I started asking people if they have been dealing with this and it's not just me..
Bought this $130.00 modem like 6 months ago.. All of a sudden it looses connection. I call comcast, they say my modem will not work with new protocols?! DOCSIS 3.0....Dafuq?...

So I buy a new modem and hook it up.. Over another $100.00 later and I find out, it's not only the modem. But my router , which I also bought less than a year ago, is now loosing connection... So I have to pay linksys to cross ship me another, for an additional $200.00...

Then I find out, that this may not even solve the problem and that comcast seems to be going out of it's way to kill peoples hardware..
I ask my brother and he tells me, the same thing happened to him yesterday..
This can't be legal.. I just had to spend $300.00. Just to not be stuck with comcraps, shitty hardware.. In total, within the last 6 months, I have spent over $700.00 on networking hardware due to comcraps inept service..
Hello anti-trust lawsuit?

 

[newtekie1]

I think it is more likely that power surges coming in through the coax are killing the hardware.

 

[Robert Bourgoin]

http://mydeviceinfo.xfinity.com/

Before you spend the big bucks make sure that it will work,

 

[D007]

http://mydeviceinfo.xfinity.com/

Before you spend the big bucks make sure that it will work,

Thank you for the link but I did ask them.. They said it would but it doesn't..
Lol they just told me they don't support netgear and linksys and basically said I need to use what they tell me to use..
Wow netgear and linksys aren't going to be happy about that..
It's clear they are trying to force people into using their hardware, so they can make that extra money every month.

 

[Frick]

As eurotrash I actually chuckle whenever I read about Comcast.

 

[Robert Bourgoin]

I have no problem using the ARRIS SB 6183

http://www.speedtest.net/my-result/5557972435

 

[Beertintedgoggles]

If they really are killing modems then as said above, it'd have to be over the coax connection. Buy a surge protector that has a protected coax IN / OUT.

 

[moproblems99]

It certainly does sound like surges coming through the coax. I had a similar problem up in Brevard County so I installed a coax surge protector inline where my main connection comes into my house. Here is the link.

 

[natr0n]

As a fellow Floridian any time lightning hits around your home doesnt even have to be close bad stuff happens.

This used to happen all the time shit would fry, now not so much. We just rent the all in 1 modem/router/phone and swap when it act up burns etc.

 

[FR@NK]

Its hard to believe that comcast is killing hardware with surges over the coax line. Would this hurt them more since most people lease the modem from comcast?

 

[moproblems99]

Its hard to believe that comcast is killing hardware with surges over the coax line. Would this hurt them more since most people lease the modem from comcast?

I am not speculating that Comcast is doing it on purpose but more natural causes. Florida has a crapton of lightning and around where I live we seem to have shitty power regulation.

 

[D007]

I don't mean killing by surges.. I mean killing by making the hardware/software incompatible, maybe.
Idk the details of networking specifics. All I know is they have had me running around buying shit for two days and had me on the phone for like 6 hours..
I'm beyond sick of their shit..

Well, I bought an AC1750 "C6300" Modem router combo, that they said is compatible.
But when I looked on the shelves, they are still selling the other ones that are not compatible, with no warning, side by side.
Look for the certification for DOCSIS 3.0 on the box.

 

[FR@NK]

DOCSIS 3.0 came out years ago, I wouldnt think they still sell any modems that arent 3.0.

 

[D007]

DOCSIS 3.0 came out years ago, I wouldnt think they still sell any modems that aren't 3.0.

Routers? Idk.. I'm just going off what they told me.
All I know is it worked from the modem but not through the router.
So the dumbass tech at comcast told me it was my modem, so I bought one anyway but it turned out to be the router..
I saw the same router for sale still, at walmart.

 

[natr0n]

The standard is docis 3 now for a few years. Although the docis 2.0 modems could still work they were hacked/spoofed/etc so much they got phased out purposely.

This might help
http://mydeviceinfo.xfinity.com/

 

[D007]

The standard is docis 3 now for a few years. Although the docis 2.0 modems could still work they were hacked/spoofed/etc so much they got phased out purposely.

This might help
http://mydeviceinfo.xfinity.com/

Yea I've seen that list.. There are tons of routers still for sale at walmart that are not compatible and not on that list.

 

[natr0n]

Yea I've seen that list.. There are tons of routers still for sale at walmart that are not compatible and not on that list.

I think its like some bs comcast is doing with specific manufacturers to make commissions or some devious shit.
If you call them say "unsatisfactory service this month" they have to credit you.

 

[kn00tcn]

Routers? Idk.. I'm just going off what they told me.
All I know is it worked from the modem but not through the router.
So the dumbass tech at comcast told me it was my modem, so I bought one anyway but it turned out to be the router..
I saw the same router for sale still, at walmart.

i really do not mean to offend or be derogatory, but a lot of these posts sound like a dumbass (in the 'customer is always right' aggressive mentality)

you need to try to refrain from emotion & stick to logic or scientific testing, a single story from a family member is not the way to go, the whole thing sounds like one big grudge against comcast (not that we have nice things to say about them, but they wouldnt be out of spite)

level1 techs arent going to have the answers, that's not their job & they're not physically measuring signals on your property or arent engineers themselves

as for the costs, do you need a $200 router!? i dont mean you should cheap out, but get something with enough ram & use ethernet where possible, plus the router shouldnt affect anything, it connects to the modem & you can keep using it on another isp that can easily be dsl instead of cable, the modem handles the isp connection

you dont need a killer modem either, certainly not a combo that has router functionality, cuz then you cant take it with you when you change providers

docsis3 isnt relevant if you pay for a lower speed plan, i dont see why d2 modems wouldnt still work (unless there is something about cable tech i'm missing)

speaking of internet tech, the dslreports forum is THE place to go for that for more than a decade, so that's where to find the user reports & answers you're looking for, always strive to learn how things work or what variables exist in a situation to at least mess with them or rule them out first

i also wonder if these modems have a 1 year warranty or anything of the sort if it's only been 6 months

 

[moproblems99]

I would like to second that the router has no bearing on the functionality with your isp. If you wanted something that you knew worked, buy the same model that they rent.

 

[D007]

i really do not mean to offend or be derogatory, but a lot of these posts sound like a dumbass (in the 'customer is always right' aggressive mentality)

you need to try to refrain from emotion & stick to logic or scientific testing, a single story from a family member is not the way to go, the whole thing sounds like one big grudge against comcast (not that we have nice things to say about them, but they wouldnt be out of spite)

level1 techs arent going to have the answers, that's not their job & they're not physically measuring signals on your property or arent engineers themselves

as for the costs, do you need a $200 router!? i dont mean you should cheap out, but get something with enough ram & use ethernet where possible, plus the router shouldnt affect anything, it connects to the modem & you can keep using it on another isp that can easily be dsl instead of cable, the modem handles the isp connection

you dont need a killer modem either, certainly not a combo that has router functionality, cuz then you cant take it with you when you change providers

docsis3 isnt relevant if you pay for a lower speed plan, i dont see why d2 modems wouldnt still work (unless there is something about cable tech i'm missing)

speaking of internet tech, the dslreports forum is THE place to go for that for more than a decade, so that's where to find the user reports & answers you're looking for, always strive to learn how things work or what variables exist in a situation to at least mess with them or rule them out first

i also wonder if these modems have a 1 year warranty or anything of the sort if it's only been 6 months

Lol @ "A grudge against comcast"..lol.. Really? Going there?
I can get what you mean in general but what I went through was ridiculous.. They earned the "dumbass" term..
I have spent like 20 hours on the phone with them, over the last three months. They made me buy three different modems and 2 different routers, totaling $700. 00.
That's terrible support if ever there was any.. Grudge nothing.. Legitimately pissed off.

Router "Shouldn't effect it" But it does.. So Idk what you're expecting there..
I plug it into the router, dead, into the modem directly, good to go.. This is a new router.

They have a warranty for replacement, through the retailer but replacing it with something that doesn't work, doesn't help..lol.. Walmart is a 90 policy.. I can still return one of the modems at least.. Get 100 bucks back but the others are just a little, past return date.. I got the run around for three months..lol That takes some kind of skill.. Bravo comcast tech support..lol

I would like to second that the router has no bearing on the functionality with your isp. If you wanted something that you knew worked, buy the same model that they rent.

I asked them if the router was compatible before I bought it, they said yes, so I bought it.. On their advice..
I was literally buying it, with them on the phone, standing in walmart, looking at model numbers.

 

[Jetster]

I use a Modem that is not supported by Comcast and a router they could not afford. I haven't had a disconnect or any problem for 3 years. The only problem I have with Comcast is their marketing. How old is your house?

 

[D007]

I would like to second that the router has no bearing on the functionality with your isp. If you wanted something that you knew worked, buy the same model that they rent.

I use a Modem that is not supported by Comcast and a router they could not afford. I haven't had a disconnect or any problem for 3 years. The only problem I have with Comcast is their marketing. How old is your house?

No idea..lol.. I'm moving in a couple months actually.. Maybe it will get better..
However I did have them remove old lines, rerun the main line with new cable, test the line and remove splits and all that. This has been an ongoing issue for a while.

 

[RejZoR]

So, they just changed protocol and it's up to you to buy new modem. w00t? In my country, when my line got upgraded from VDSL to VDSL2, they brought the new modem to my home, connected it and checked if all is well. For free. Equipment is their property which has to be returned if you cancel their service.

As for router affecting modem, it is possible. I never thought it was until I've experienced it myself. Modem just kept disconnecting right after synchronization with the ISP. Called the ISP and we found out it was router doing it for god knows what reason. Then it stopped without fiddling with it at all. Weird.

 

[Jetster]

So, they just changed protocol and it's up to you to buy new modem. w00t? In my country, when my line got upgraded from VDSL to VDSL2, they brought the new modem to my home, connected it and checked if all is well. For free. Equipment is their property which has to be returned if you cancel their service.

I've seen your speeds. Comcast has 150Mb/s

 

[RejZoR]

I've seen your speeds. Comcast has 150Mb/s

Because I'm physically too far from the central with VDSL2 (I'm on the very limit of it actually for the upload as well as download), otherwise they support speeds up to 300/50 for consumers. I'm getting 50/50 fiber optics next week. Could take more, but I'm fine with 20/1 VDSL2 as far as download goes, I just need more upload. And that extra 30Mbps will help plenty (or 49 Mbit extra for upload XD). The real fiber optics line with 100% unrestricted bandwidth, not this american bullshit where they sell you 50000000000 Gbps lines with 20GB monthly bandwidth and then it limits the line to some crap speed. No thanks. Maybe our prices are higher, but at least we actually get what we pay for. Something I have to give credit to our ISP's.