Could be a number of reasons its not working, say for network related issues, I would imagine something to do with the provisioning or REQ/ACK on the server not responding correctly to clients. Could be a bad hop in between you and them. Could be their software is being dropped and they haven't announced it. I don't use this shit on any system I maintain or build...it's more unnecessary junk that gets in the way and takes up resources...no thanks. But maybe someone else that does or is willing to test it? Frankly its easy enough to locate drivers in so many cases, this kind of software isn't necessary in really any scope...and most devices come with a driver disc and usually Linux and Windows are pretty good about updating to at least stable drivers...though in some cases with W10 and old or EoL devices get unstable drivers.
That's not true if you'd actually use the program. Like ever...
I tend to agree with
@newtekie1 and
@NdMk2o1o that these types of software are generally malicious. But I was able to confirm fellow Russian software company
Kaspersky confirms they're trusted. Or rather the download package to install DriverPack is safe. They make no mention of the quality of the drivers it provides to users though. A quick Google about the quality of the software shows a very mixed bag with the repetitive common-sense "just download the vendor drivers and install them" which I absolutely agree with. But to each their own.
I cannot find confirmation that Microsoft endorses them, period.
Seems Webroot WebFilter doesn't trust it:
But then Barracuda's reputation system says its OK. Seems to be a mixed bag of results.
From what little I researched, it seems that most come to the consensus it bogs systems down, downloads unneeded files and drivers, and that most folks ditch it in favor of the standard install em' yourself or let the OS do it for you method. Seems that might be your option if you can't make it work any longer. Have you tried a different system for the sake of confirming it's not just an issue with your system? Have you confirmed any issues in event logs? Tried reinstalling the software? Tried uninstalling and deleting all related registry entries and then re-installing?
If you have issues finding drivers for devices, it's easy to search them out. Go into Device Manager, go to the unknown device and view properities. Then choose the Details tab, under Property choose Hardware Ids. Copy the second string (without the &&REV) and Google it. Usually you'll find what it is, then you can match that against the vendor's site and get the driver. Granted I'm assuming the only useful reason to have software like this on your system, maybe you just prefer to trust it to grab the latest and greatest. All the mixed bag reviews and results I've read about it, I'd steer clear.
Seeing they don't get back to you from any form of contact is also very telling to steer clear IMHO.
Seems like a dead/unsupported program unfortunately.
Yep that is my feelings on it too. But it could be localized and maybe others are or aren't experiencing this issue.