Logitech G Announces the 2019 MX518 Gaming Mouse

[Valantar]

Logitechs warranty here in Au, is the stuff of nightmares... i had a thread about it once

Summary was: the staff would offer things, then backtrack, and do nothing beyond return it to where you bought it.
In the case of a logitech Z5500, mailing back the ENTIRE unit was for a broken control pod was a f*cking nightmare

Wow, that is weird. One would expect customer service norms to be pretty much global, no?

Back when I worked in PC/component retail around 2010, our store policy for anything Logitech was to tell the customer "Sure, we can RMA it for you if you want, but if you contact them directly it'll take 1/4 of the time and you'll have a far better experience" - and we never had a single dissatisfied response to this (although some people needed help composing the initial email, which still cost us less time than going through our RMA procedures). And we sold a lot of Logitech peripherals.

 

[Brusfantomet]

Honestly, I wouldn't be surprised if Logitech offered to replace it even if it was bought by your employer - though that might be on the optimistic side, my experience with their customer service is really that good. Why not write them an email and ask?

Now? Mostly because I no longer work there, and therefore don’t have the mouse any more, was able to get my current employer to spring for a G403 for me. Much better in my opinion.