Not All PC Makers Promise to Honour Intel's Extended CPU Warranty

[TheLostSwede]

Intel recently announced it would offer an extra two-years warranty on its 13th and 14th gen Core CPUs, but it now seems like not all PC makers will follow suit. The Verge contacted 14 major PC makers and got a very mixed response when they asked if these companies would offer extended warranties on systems sold with said processors. It's important to keep in mind that OEM CPUs only come with a 12-month warranty, whereas retail box CPUs from Intel come with a three-year warranty. As such, most PC makers ought to extend the warranty in their systems by a further two years, as per Intel's new warranty terms and some are indeed doing this, while others appear not to.

However, a few companies appear to be offering up to a five-year warranty for the CPU in their system and these companies include Digital Storm, Falcon Northwest iBuyPower and Maingear, so kudos to them for going the extra mile. Corsair and Origin PC—which belongs to Corsair—are offering four years warranty, which is still pretty decent. This is followed by Puget Systems which will offer three years and finally we have Asus and HP which both will offer another two years of warranty, which is in line with what Intel has promised. Dell and its Alienware subsidiary hasn't promised any extended warranties, but will replace faulty CPUs under Intel's extended warranty and will cover any costs related to replacing the CPU, suggesting that they are offering a two-year extension as well.




This takes us to Acer and NZXT, neither of which wanted to commit to offering any kind of extended warranties, but asked customers to contact their customer service if they were experiencing any stability issues. This is poor form and both companies ought to do better. Finally, we have CyberPowerPC, Lenovo and MSI, neither of whom responded to the question from The Verge. It's possible that these companies will offer extended warranties, but right now it's a tossup. This is by no means a complete list of PC makers, as most of these companies are US only and we'd expect at least that companies and subsidiaries in the European Union will offer extended warranties, since the EU has much stricter consumer rights regulation than the US. Hopefully more companies will make it clear how they will handle things in the near future. Head over to The Verge for the full replies from the companies mentioned.

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[tfp]

PC makers try to roll HW every couple years, once the hardware exits the warranty period. They don't want to support the CPU for X years but general warranty and support for 2 years or whatever the company agreement is with the buyer/corp account.

 

[Ravenmaster]

I think it would be a neat gesture of good will if Intel were to setup a trade-in program with their retail partners so that customers who bought a 13th or 14th gen CPU can trade them in against a new Arrow Lake CPU to get a partial discount towards the upgrade. That way they get to semi-recall their faulty stock without calling it a recall and customers get a better replacement.

 

[thesmokingman]

Haha, the irony!

This is followed by Puget Systems which will offer three years

 

[tfp]

Haha, the irony!

It helps their numbers if they can ignore issues after 3 years or what ever the standard warranty period is

 

[thesmokingman]

It helps their numbers if they can ignore issues after 3 years or what ever the standard warranty period is

It's ironic cuz Puget's ceo is on the Intel board.

 

[Visible Noise]

It's ironic cuz Puget's ceo is on the Intel board.

No, he is not.

Intel Corporate Leadership Biographies

Biographies for Intel’s executive leadership team and board of directors.

www.intel.com

 

[umeng2002]

You wut m8?

 

[thesmokingman]

No, he is not.

Intel Corporate Leadership Biographies

Biographies for Intel’s executive leadership team and board of directors.

www.intel.com

Of advisors...

 

[Visible Noise]

Of advisors...

Yes, and? Do you know what an advisory board is? Maybe you should look it up.

 

[phanbuey]

still have no idea why they would extend the warranty - just honor the replacements until then and move on.

 

[thesmokingman]

still have no idea why they would extend the warranty - just honor the replacements until then and move on.

It's like they're trying to combat the onslaught of class actions...

 

[Hecate91]

IMO, Intel should be handing the replacements for their OEM partners or offering full value of the CPU back to the customer.

 

[phanbuey]

It's like they're trying to combat the onslaught of class actions...

i feel like the impact to that will be minimal.... I would still sue them lol

 

[TheinsanegamerN]

IMO, Intel should be handing the replacements for their OEM partners or offering full value of the CPU back to the customer.

I think one of the biggest issues for Intel is actually ensuring the problem is fixed. They claim it is, but this is, what, the third time they've claimed this? Last thing they want to do is replace millions of COIs only for the replacements to fail.

 

[95Viper]

Discuss the topic... not each other.
Discuss nicely.
Stop the insulting remarks.
Take your drama to PMs.
You got a problem... report it.

 

[lexluthermiester]

Of advisors...

Um...

Yes, and? Do you know what an advisory board is? Maybe you should look it up.

...This.

Jon being on an advisory board at Intel is no different from being a consultant for the government. He's not a part of Intel, he consults with them in an Advisory capacity.

That said, I would not be at all surprised if Puget Systems extended the warranty of their systems to match Intel, or something close.

 

[b1k3rdude]

@TheLostSwede , what am I missing, so who are the SI's thet are NOT offering extended warranty as per the title then fella....?

 

[chrcoluk]

IMO, Intel should be handing the replacements for their OEM partners or offering full value of the CPU back to the customer.

Problem is, many of these pre built systems, so thats on the system builders to handle it, so the way its being handled is as expected. The expected way for OEM to be sold is as part of a system, not standalone.

 

[_roman_]

If you bought a soldered CPU on a mainboard or a prebuild system deal with it.

It's a customer choice to pay someone to use proper parts to build something or replace something (repair is something different as replacing non functioning parts).

A customer should inform himself before he buys something. I went to desktop computer because there are hardly any modular laptops anymore available since Intel ivybridge.

 

[Hecate91]

I think one of the biggest issues for Intel is actually ensuring the problem is fixed. They claim it is, but this is, what, the third time they've claimed this? Last thing they want to do is replace millions of COIs only for the replacements to fail.

I agree that is a good point, the amount of statements Intel has made claiming things are fixed is getting confusing, but it isn't fixed until reviewers test the patch but even then the damage is probably done on some CPUs. Although i've seen posts saying recent RMAs come with the updated microcode on the CPU.

A customer should inform himself before he buys something. I went to desktop computer because there are hardly any modular laptops anymore available since Intel ivybridge.

It isn't the consumers fault for these issues, there is no way anyone could've known when buying a system with an Intel CPU, and in my opinion the way Intel has handled the issues with laptop or soldered CPUs has been unacceptable, because there are reports of crashing with laptops but Intel hasn't even admitted to the issues.

Jon being on an advisory board at Intel is no different from being a consultant for the government. He's not a part of Intel, he consults with them in an Advisory capacity.

I don't see how this matters if he's still being paid by Intel, though even if not the conflict of interest is there and I personally wouldn't trust their statements on these issues or any of their benchmarks.

 

[chrcoluk]

I think one of the biggest issues for Intel is actually ensuring the problem is fixed. They claim it is, but this is, what, the third time they've claimed this? Last thing they want to do is replace millions of COIs only for the replacements to fail.

To be fair to Intel I dont think they have ever claimed its fixed yet.

As an example the eTVB bug they were careful to say it isnt the root cause, just a problem they identified whilst investigating.

 

[Noyand]

I don't see how this matters if he's still being paid by Intel, though even if not the conflict of interest is there and I personally wouldn't trust their statements on these issues or any of their benchmarks.

Or you can also be a free thinker that doesn't jump into conspiracies theories, and notice that their data are in line with other reviews...(And Intel actually perform worse compared to other reviews, since they are using very conservative settings). Like, where's the foul play in them showing that AMD is faster in photoshop or after effects ?

 

[Waldorf]

@Noyand
wouldn't be the first time where a business claims to be "brand independant", when they arent.
having a couple of slides showing a different brand is faster, isnt any proof of anything...