Corsair Comments on GeForce RTX 50-series "Missing ROPs" Controversy, Identifies One Customer Return

[T0@st]

Last month, TechPowerUp was heavily involved in the identification of missing ROPs across newly released GeForce RTX 50-series graphics cards. NVIDIA, board partners and system integrators have (largely) acknowledged these issues. Certain companies have initiated the processing of customer returned units, but a pre-built PC specialist—CyberPowerPC—revealed a more proactive approach when dealing with less-than-pedigree hardware. Corsair has weighed in on the matter, since its ORIGIN and Vengeance businesses are involved in the building and sale of modern gaming rigs. A company rep—CorsairLucky—provided some insight on their official subreddit: "upon learning of this issue, we immediately implemented a thorough review of the detailed production reports for each system shipped to date. Matching the expected breadth of this issue, we have identified only one customer with an affected GPU and are actively working with them to provide a replacement."

Team Green posits that only 0.5% of released "Blackwell" GPU-based products are affected, Corsair's statement also refers to this percentage statistic. Several media outlets have posited that NVIDIA has produced a "conjectured" figure—in particular, the claimed 0.5% stat was questioned by Gamers Nexus. According to VideoCardz's inside track, NVIDIA's launch of GeForce RTX 5070 cards was delayed due to a number of factors—including lower than expected ROP counts. Earlier today, Team Green confirmed that its GeForce RTX 5070 Founders Edition launch window has been pushed into "late March."




Corsair has seemingly followed CyberPowerPC's lead; with a revised quality assurance (QA) process—CorsairLucky's post outlined some extra steps: "in light of the recent issue regarding NVIDIA's RTX 50-series ROP discrepancies, we want to assure our customers that we are taking proactive measures to ensure the integrity of every system we ship. While reports indicate that this issue affects approximately 0.5% of RTX 50-series GPUs, we believe that any potential performance deviation is unacceptable. We must also be transparent and acknowledge that, initially, our testing procedures did not flag this specific ROP discrepancy during our production process...Please see our latest Explorer Article for more information on the rigorous, multi-stage testing that we've implemented to validate the correct ROP count and to check if your Vengeance/ORIGIN PC is affected."

View at TechPowerUp Main Site | Source

 

[rusTORK]

we have identified only one customer with an affected GPU and are actively working with them

Possibly a typo?

 

[Aquilino]

Possibly a typo?

That reminds me of "Life of Brian": "We found a spoon, sir!"

 

[dgianstefani]

Possibly a typo?

What part of this is a typo?

 

[3x0]

Are they contacting each and every customer that already have a system to check whether their GPU is affected? Or are they claiming one incident by proactively checking PCs before shipping them?

If not, then this number is absolutely meaningless, the title could be "One customer checked their GPU and confirmed an issue with ROPs", who knows how many didn't bother to check and are affected.

 

[rusTORK]

Isn't "them" a plural?

"we have identified only one customer with an affected GPU and are actively working with him (or her)"

 

[Solaris17]

Isn't "them" a plural?

"we have identified only one customer with an affected GPU and are actively working with him (or her)"

In english you can use it as a singular; in this case if the gender isnt known or they dont want to reveal it.

but this is way off topic.

 

[Carillon]

would it be possible to have drivers detect the defects on installation and warn the user to return the card immediately?

 

[Daven]

One return and hundreds of unaware customers who don’t know or don’t bother to check. The price Nvidia users pay for their loyalty.

 

[Dragokar]

One return and hundreds of unaware customers who don’t know or don’t bother to check. The price Nvidia users pay for their loyalty.

Most of them arent even aware of this issue.

 

[Cheeseball]

What GPU brand does Corsair use in their pre-builts? NVIDIA FE's? I checked that Reddit thread and their Explorer article and can't identify it.

 

[slyphnier]

What GPU brand does Corsair use in their pre-builts? NVIDIA FE's? I checked that Reddit thread and their Explorer article and can't identify it.

there people in reddit reporting(few years old post) they got whatever corsair have on their stock, like palit gamerock etc.
for 50-series, most early buyer people probably getting FE

 

[CoD511]

Are they contacting each and every customer that already have a system to check whether their GPU is affected? Or are they claiming one incident by proactively checking PCs before shipping them?

If not, then this number is absolutely meaningless, the title could be "One customer checked their GPU and confirmed an issue with ROPs", who knows how many didn't bother to check and are affected.

I'm guessing myself that a report of the system is saved from software like HWInfo64 before shipping for their future reference and verification in an database. It'd have info on which GPU is in the system and its ROP count.

 

[freeagent]

Corsair sent that unit out the door?

Assuming they signed off on all the testing..

Lol.. good job.

 

[AsRock]

I guess no ones checking if they are fully working before leaving who's factory, shame on them all.

 

[Rover4444]

Great! Now all these companies just have to do a recall on the 12V high failure connector once NVIDIA fixes it!

I'm sure it won't be too much of a hassle, it's not like the 5000 series shipped out more than a few dozen units.

 

[Prima.Vera]

Isn't "them" a plural?

"we have identified only one customer with an affected GPU and are actively working with him (or her)"

maybe the Customer is a xe/xem/xyr, ze/hir/hirs, ey/em/eir or other neo-pronounced kind of individual...

 

[Darmok N Jalad]

Considering the utter scarcity of GPUs at the moment, I wonder if buyers either don't want to know or don't want to deal with the hassle of a trade, because that means the rig is out of commission until/if/when you get your replacement GPU. That, or so many of the cards have been scalped that owners run into issues of not being the original buyer with receipt. Or maybe even so many of these are going into LLM machines, and those owners don't care about missing ROPs at all. This still just seems like such an odd issue to have in the first place. Why did GPUs with disabled components ship out at all, and what was the plan with these bins? A 5080 Super or a 6080 rebrand?

 

[odin11]

So 10% failure rate based on how many were in the wild.. Got it. Either hardly anyone knows to check, which is fair not every consumer is plugged into hardware news IV drip, or some folks are just dealing with it instead of waiting months for a replacement.

 

[cblan1224]

60 series better do everything right. This is such a bad look for nvidia. Acting like they arent responsible for this market, and blaming tariffs for everything...we see through that. What is more of a concern, a 10% tariff or all companies raising prices due to needing new quality assurance procedures because you can't be trusted.
I am the biggest team green guy on the planet, and I own a 5090 astral, but if nvidia doesn't launch rtx 60 with pricing and performance that says, "I'm sorry", along with power connectors that don't melt..im not sure they will ever recover market sentiment.
Here's a thought, USE TWO CONNECTORS if your card is going to be within 100w of said connectors limit, and spend $10 per card on proper load balancing.