ASRock Taking AMD Motherboard and Ryzen CPU Issues Very Seriously

[T0@st]

At Computex 2025, ASRock deliberated over the problems that have plagued certain AMD 800-series motherboard models. Fatal combinations—usually affecting popular Ryzen 7 9800X3D gaming CPUs—have been highlighted by sections of the PC hardware community, and (subsequently) press outlets. Months ago, the Taiwanese mainboard manufacturer's Japanese branch took a combative stance (in response to widespread criticism). Following continued failures of Team Red "Granite Ridge" desktop processors on "mid-to-high-end" ASRock mainboards—even in non-3D V-Cache guises—company representatives have interacted with key media conduits, including Tech YES City's Bryan Bilowol. Coinciding with the release of fresh BIOS fixes, long-form video coverage of Q&A sessions have turned up on YouTube.

Company reps have alluded to a warranty replacement scheme, but full details were not disclosed during May-time Computex proceedings. Many critics are still waiting for an official company statement; hopefully addressed to a global audience. In the meantime, one regional office has weighed in with some much-needed outreach: "ASRock Korea takes the recent AMD 800 series motherboard issues experienced by some users very seriously and will follow up with you to protect your trust. ASRock is continuously monitoring the performance and stability of the platform and will provide a firmware update as soon as possible if any issues are identified. In addition, if the system you are using is damaged due to this issue, we will take responsible measures for both the CPU and the motherboard distributed through the official domestic importer, and please submit the case through ASRock Korea's official distributor for diagnosis and processing. ASRock Korea will continue to listen to the voices of our customers and do our best to remain a trusted brand." This message was posted on Quasar Zone; a high-traffic PC hardware forum. A good number of manufacturers have responded to cases raised by members of this South Korean community.



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[FreedomEclipse]

Taking it seriously? they were pretty radio silent about it for a long time until it started spreading that it was mainly happening on their boards. They really should have said something at the start when rumours started circulating rather than trying to hide or ignore it hoping that it will go away.

Even if it was as something as simple as "We are aware of the reports and we are investigating the matter" on twitter would have been plenty enough.

Bad news is bad but it says a lot more about you/the company the way bad news is dealt with. Being upfront and transparent is going going to be better for your reputation.

 

[Neo_Morpheus]

Agreed.

Radio silence is something that does speak a lot louder than words.

 

[RaphaelOne]

They investigate. No company wants to incur the costs unless it is absolutely necessary. No company wants to publicly admit to mistakes unless they are 100% certain. Temporary restraint is common in such situations.

 

[_roman_]

Whatever. ASUS has issues, MSI has issues and Asrock has also issues with AM5. Gigabyte is questionable.
NZXT is just an asrock mainboard with plastic covers. Colorful and biostar hardly offer any mainboards here.

I gave up on replacing my AM5 ASUS mainboard. Nothing for sale up to 350€ which is hassle free.

ASUS has another bait for many ASUS gaming products. You get doom game with mainboards and many other stuff. Sadly proart is not included.

 

[Event Horizon]

Asrock Korea can't repair the damage that Asrock Japan and HQ have done. It's how you deal with the issues that matters the most.

 

[azrael]

ASRock Korea takes the recent AMD 800 series motherboard issues experienced by some users very seriously...

Doesn't this affect both 800 and 600 series motherboards? If so, I'm slightly worried they would exclude the 600 series boards from potential warranty exchanges. Something along the line of "this series has been discontinued". Personally, I'd much rather have a 600 series board than an 800 series board, for reasons I've frequently stated.

 

[Lost_Wanderer]

I'm on my second AsRock motherboard (X870E Taichi Lite), and third 9800X3D since January 2025. Previous ones were refunded, or replaced. This is my first go at using AsRock motherboards. If this one craps out -I will do not want buy an AsRock product again. Updated to BIOS 3.25 last month.