13700F crashing

[nestyyyy]

Hi guys, my wife bought me a gaming PC and Ive been having some issues.
Here are the specs of my machine
Brand: iBuyPower
Case Y40
CPU: i13700F
Memory: x2 16 GB DDR5 NeoForza
GPU: NVIDIA GeoForce RTX 4060 TI 16GB
Storage: 2TB SSD T-Force Carder
Cooling: AIO i believe is a 240mm dual iBuyPower
PSU: 600W (not 100%sure)
Motherboard: ASRock B760M-C

This PC worked great for like 2 days then it started crashing while playing game like Forza Horizon 5 and beamng. Cooling is not an issue as either GPU or CPU have not seen temperatures above 90°C. So I started to look at testing my CPU with apps like Intel XTU and another one that I can’t remember right now. Ive tried like 60 test in XTU and honestly like 30 of them has hard froze to the point that I have to force the machine to turn off, like 20 of them the PC shuts off and powers back up automatically 5 of them the machine shut off and I had to remove the power cable hold the power button a few seconds and then when I reconnected the power cable it allowed me to turn it on 5 of them has passed on the regular stress test. Im only able to adjust boost power and the short boost power everything else is blocked for adjusting. Is there something I should adjust in the BIOS or somewhere else? Im mechanically inclined so i can take the PC apart and put it back together but as far as adjusting stuff in the BIOS I’m really at a loss. Is a freaking brand new computer so im not looking to upgrade anything as everything should work fine but I don’t rule out replacing a component but thats a route I don’t want to take as the PC is not a month old yet. Any help is welcome. Thanks.

 

[Selaya]

non-k ADL/RPLs are doa. locked SA voltages means that any kind of advanced xmp memory will be either downgeared or, as is likely in your case, outright crashing.
try putting in something like a 13600k instead

 

[Bobaganoosh]

What are you doing when you see temperatures at 90C?

Also, worth checking the memory settings to see what speed they are trying to run at. You can try testing one module at a time. Also, make sure they are in the correct slots as per your motherboard manual.

Make sure all your cables are fully seated where they're supposed to be. That's a very common issue on pre-built pcs.

 

[nestyyyy]

non-k ADL/RPLs are doa. locked SA voltages means that any kind of advanced xmp memory will be either downgeared or, as is likely in your case, outright crashing.
try putting in something like a 13600k instead

So for the future never buy an non-k processor? If everything was working like it should it will still crash/hard freeze when being tested on an app like XTU?

 

[Ware]

Hi guys, my wife bought me a gaming PC...worked great for like 2 days...Is a freaking brand new computer...everything should work fine but I don’t rule out replacing a component...

If it really started consistently failing after 2 days then it seems like something is wrong and I'd look to the seller to make it right, not consider buying replacement parts or seeking professional help. You don't need a K CPU to run stock speeds, and your PC should be able to do that without constant crashing. I would try to return it, otherwise you may need to take things apart and test them in isolation. This assumes your OS and software is not at fault.

 

[3x0]

Any dmp files in C:\Windows\LiveKernelReports ? If any, zip and upload them here.

 

[nestyyyy]

What are you doing when you see temperatures at 90C?

Also, worth checking the memory settings to see what speed they are trying to run at. You can try testing one module at a time. Also, make sure they are in the correct slots as per your motherboard manual.

Make sure all your cables are fully seated where they're supposed to be. That's a very common issue on pre-built pcs.

What are you doing when you see temperatures at 90C?

Also, worth checking the memory settings to see what speed they are trying to run at. You can try testing one module at a time. Also, make sure they are in the correct slots as per your motherboard manual.

Make sure all your cables are fully seated where they're supposed to be. That's a very common issue on pre-built

What are you doing when you see temperatures at 90C?

Also, worth checking the memory settings to see what speed they are trying to run at. You can try testing one module at a time. Also, make sure they are in the correct slots as per your motherboard manual.

Make sure all your cables are fully seated where they're supposed to be. That's a very common issue on pre-built pcs.

I think I saw 91 one time while testing it but I didn’t do anything special because from what I read online it should handle close to 100 without being an issue. That being said my temps are usually around 80 to 84 while playing warzone on extreme graphics on 4k resolution. As for memory speeds i think is either running max or overclocking like 9000mhz if memory serves me right on the gefore experience on screen monitoring (alt + r). I have a pretty good understanding of how the pc components work but when we start talking about threads and L3s and all that fun stuff im just like a deer on some headlights.

And honestly i should check the wires for sure but how my mind works I would have to take everything off just to wire that puppy nicer than from factory because is kind of messy on back side

 

[8tyone]

Im only able to adjust boost power and the short boost power everything else is blocked for adjusting. Is there something I should adjust in the BIOS or somewhere else? Im mechanically inclined so i can take the PC apart and put it back together but as far as adjusting stuff in the BIOS I’m really at a loss.

Could you lower your short and long power (both) duration to someting like 125w and report back.

 

[nestyyyy]

If it really started consistently failing after 2 days then it seems like something is wrong and I'd look to the seller to make it right, not consider buying replacement parts or seeking professional help. You don't need a K CPU to run stock speeds, and your PC should be able to do that without constant crashing. I would try to return it, otherwise you may need to take things apart and test them in isolation. This assumes your OS and software is not at fault.

I believe the 1st time I loaded BeamNg it crashed but I didn’t though anything of it, crashing became a little more noticeable so then I tried the XTU processor stress test and it crashes so many times that honestly the Pc has crashed more than what I've used it.

Also if I run it on low power mode thru the A-Tuning app ASRock it seems to be more stable but it doesn’t boost is just runs at base clock which seems kind of odd that it’s only stable at base speed on low power mode the other 2 modes make it crash. Ive tried adjusting the Watts for the core and nothing has work so far only in low powder mode.

Could you lower your short and long power (both) duration to someting like 125w and report back.

It will only be stable on low power mode and in that mode thru the stress test is only hitting like 95w so it runs smoothly. I get it on performance mode or just regular mode and not amount of power seems to get it stable. Even tried unlimited power and after some time it just crash and reboots.

Any dmp files in C:\Windows\LiveKernelReports ? If any, zip and upload them here.

Will check when i get home from work and will report back around 6pm CST