6800XT black screens (driver timeout) occur randomly, water block installed.

[ProRules]

Hello, so I've been having this issue where I am having random black screens. Sometimes after 10 minutes and sometimes after hours of usage. It happens usually during light usage, and the card runs games just fine.
The version I have is a Gigabyte 6800XT Gaming OC. My other specs are: 5800X3D, B550 Unify-X, G.Skill 3666 CL14 2x16GB, Corsair SF750W Platinum PSU, and a Samsung 970 EVO Plus SSD.
I've tried reseting the RAM OC and other settings by a BIOS reset, and it didn't fix the black screens, so I assume that it's something to do with the GPU itself. The weird thing is that it generally works fine but these black screens.
When I am having a black screen, I just wait 15-40 seconds, and the driver resets, and so I generally don't have to restart my PC, besides maybe 1 time that I did.
Could it be too much GPU block pressure? I am not even sure what's up anymore. Are there any programs I could run to test what's going on? temps are great.

 

[Vya Domus]

Maybe the GPU die doesn't make full contact or something else is overheating on the board, have you placed thermal pads everywhere you should have ?

 

[Kapone33]

Run HWinfo64 and run the AMD Stress Test. You could also check HWinfo for WHEA errors. It sounds like either the PSU (Had that exact issue) but your PSU seems to be new. If it Games fine the GPU should be ok but random could be the Memory Controller.

 

[ir_cow]

@Toothless had the same problem. Ended up being a bad 6800XT.

 

[ProRules]

Maybe the GPU die doesn't make full contact or something else is overheating on the board, have you placed thermal pads everywhere you should have ?

Yes I did ensure that it has thermal pads on all needed areas.

Run HWinfo64 and run the AMD Stress Test. You could also check HWinfo for WHEA errors. It sounds like either the PSU (Had that exact issue) but your PSU seems to be new. If it Games fine the GPU should be ok but random could be the Memory Controller.

I ran the longest test (10 minutes) and all seems fine. Do you mean GPU memory controller or CPU memory controller?
Also, I attached a screenshot of HWinfo64, maybe you can catch something off that I couldn't.

 

[Kapone33]

Yes I did ensure that it has thermal pads on all needed areas.

I ran the longest test (10 minutes) and all seems fine. Do you mean GPU memory controller or CPU memory controller?
Also, I attached a screenshot of HWinfo64, maybe you can catch something off that I couldn't.

If you scroll right down to the bottom of the sensor Window you should see a Section for WHEA errors. The CPU Memory controller is what I mean.

 

[ProRules]

If you scroll right down to the bottom of the sensor Window you should see a Section for WHEA errors. The CPU Memory controller is what I mean.

Can I somehow check the CPU memory controller and how well it functions? I know it's piss poor and can't do more then 1866 FCLK.
Also error sections shows 0.

 

[Deleted member 223428]

Double check cable/connections. RDNA2 is pretty picky with cable quality. I recently bought a VESA certified cable and it was either defective or counterfeit as I had the black screen de-syncs after installing. Back to the cheap old cable and all was well again.

 

[Toothless]

As ir_cow said, same issues and the card was a dud in the end. However mine wouldn't show display after the crashes so you have some hope.

If nothing else works, it's dead.

 

[Kapone33]

Double check cable/connections. RDNA2 is pretty picky with cable quality. I recently bought a VESA certified cable and it was either defective or counterfeit as I had the black screen de-syncs after installing. Back to the cheap old cable and all was well again.

This. I have had that issue as well.

 

[TheoneandonlyMrK]

Yes I did ensure that it has thermal pads on all needed areas.

I ran the longest test (10 minutes) and all seems fine. Do you mean GPU memory controller or CPU memory controller?
Also, I attached a screenshot of HWinfo64, maybe you can catch something off that I couldn't.

You say that but putting some, where it shouldn't be is also VERY problematic.

And has caught many out.

The cable too, buy a new club 3d cable they are solid, amazon basics and many others are not, at all.

 

[Deleted member 223428]

You say that but putting some, where it shouldn't be is also VERY problematic.

And has caught many out.

The cable too, buy a new club 3d cable they are solid, amazon basics and many others are not, at all.

Unfortunately the one I had the issue with was a Club3D HDMI cable from Amazon. Could have just been defective I suppose.

 

[TheoneandonlyMrK]

Unfortunately the one I had the issue with was a Club3D HDMI cable from Amazon. Could have just been defective I suppose.

There are Fakes about on there though?, I bought from SCAN( i should say as a builder(small b) these ARE what I buy for anyone, so a fair few a year).

as you said

 

[Toothless]

You say that but putting some, where it shouldn't be is also VERY problematic.

And has caught many out.

The cable too, buy a new club 3d cable they are solid, amazon basics and many others are not, at all.

All my Amazon basics cables work fine. Displayport, HDMI, adapters, all solid. I think my C to DP is basics but can't remember.

 

[TheoneandonlyMrK]

All my Amazon basics cables work fine. Displayport, HDMI, adapters, all solid. I think my C to DP is basics but can't remember.

I've got a DisplayPort that too works ok, but I have noticed it to be to blame for usb disconnects though, odd but true, YMMV though, I'm not buying them anymore.

 

[mäggäri]

Hello, so I've been having this issue where I am having random black screens. Sometimes after 10 minutes and sometimes after hours of usage. It happens usually during light usage, and the card runs games just fine.
The version I have is a Gigabyte 6800XT Gaming OC. My other specs are: 5800X3D, B550 Unify-X, G.Skill 3666 CL14 2x16GB, Corsair SF750W Platinum PSU, and a Samsung 970 EVO Plus SSD.
I've tried reseting the RAM OC and other settings by a BIOS reset, and it didn't fix the black screens, so I assume that it's something to do with the GPU itself. The weird thing is that it generally works fine but these black screens.
When I am having a black screen, I just wait 15-40 seconds, and the driver resets, and so I generally don't have to restart my PC, besides maybe 1 time that I did.
Could it be too much GPU block pressure? I am not even sure what's up anymore. Are there any programs I could run to test what's going on? temps are great.

hotspot temp? did you spread the thermal paste completely on GPU or just line/ball and this causing problems when some parts of GPU have poor contact, without any paste...?

 

[eidairaman1]

Hello, so I've been having this issue where I am having random black screens. Sometimes after 10 minutes and sometimes after hours of usage. It happens usually during light usage, and the card runs games just fine.
The version I have is a Gigabyte 6800XT Gaming OC. My other specs are: 5800X3D, B550 Unify-X, G.Skill 3666 CL14 2x16GB, Corsair SF750W Platinum PSU, and a Samsung 970 EVO Plus SSD.
I've tried reseting the RAM OC and other settings by a BIOS reset, and it didn't fix the black screens, so I assume that it's something to do with the GPU itself. The weird thing is that it generally works fine but these black screens.
When I am having a black screen, I just wait 15-40 seconds, and the driver resets, and so I generally don't have to restart my PC, besides maybe 1 time that I did.
Could it be too much GPU block pressure? I am not even sure what's up anymore. Are there any programs I could run to test what's going on? temps are great.

Rma

 

[ProRules]

Double check cable/connections. RDNA2 is pretty picky with cable quality. I recently bought a VESA certified cable and it was either defective or counterfeit as I had the black screen de-syncs after installing. Back to the cheap old cable and all was well again.

I think I should update. It has been over a month without a crash or an issue.
One day I was moving my setup and had to re-route all cables. Since then it's all good.
My DP cable is Club3D. I guess the cable was over-pressured at some point, which caused the crashes.