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ADATA: never again

OneMoar

There is Always Moar
Joined
Apr 9, 2010
Messages
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Rochester area
System Name RPC MK2.5
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Motherboard Gigabyte Aorus Pro V2
Cooling Enermax ETX-T50RGB
Memory CL16 BL2K16G36C16U4RL 3600 1:1 micron e-die
Video Card(s) GIGABYTE RTX 3070 Ti GAMING OC
Storage ADATA SX8200PRO NVME 512GB, Intel 545s 500GBSSD, ADATA SU800 SSD, 3TB Spinner
Display(s) LG Ultra Gear 32 1440p 165hz Dell 1440p 75hz
Case Phanteks P300 /w 300A front panel conversion
Audio Device(s) onboard
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had to rma a sp550, adata has THE SLOWEST RMA process I have ever experienced lets run down the list
1. communication only via email (you can call but you will get told to email them)

2. use of Microsoft word 97 forms (yes word 97)

3. THREE DAYS to confirm that I had properly filled out there broken form and anouther 2 to accually get a rma number

4. a day in a half to confirm that the drive accually got there I had to call they didn't send a confirmation of the rma status

5.when they accually did manage to ship a replacement they shipped it USPS first class which according to the tracking won't be here until Friday(it was 'shipped') yesterday I shipped it to them 2'd day flate rate for a whooping 9.80$ /w 100 of insurance

-customer will now be without there laptop a total of 3 weeks by the time I get a replacement
 

Frick

Fishfaced Nincompoop
Joined
Feb 27, 2006
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Not as bad as when buying from large european retailers with centralized handling (cough Proshop cough). A months shipping to southern France, a month for them to reach the conclusion that the mp3-player indeed is dead and another month for getting a replacement.
 

OneMoar

There is Always Moar
Joined
Apr 9, 2010
Messages
8,746 (1.70/day)
Location
Rochester area
System Name RPC MK2.5
Processor Ryzen 5800x
Motherboard Gigabyte Aorus Pro V2
Cooling Enermax ETX-T50RGB
Memory CL16 BL2K16G36C16U4RL 3600 1:1 micron e-die
Video Card(s) GIGABYTE RTX 3070 Ti GAMING OC
Storage ADATA SX8200PRO NVME 512GB, Intel 545s 500GBSSD, ADATA SU800 SSD, 3TB Spinner
Display(s) LG Ultra Gear 32 1440p 165hz Dell 1440p 75hz
Case Phanteks P300 /w 300A front panel conversion
Audio Device(s) onboard
Power Supply SeaSonic Focus+ Platinum 750W
Mouse Kone burst Pro
Keyboard EVGA Z15
Software Windows 11 +startisallback
I have never had a storage rma take this long and I have survived rma's with Hitachi DIRECT FROM JAPAN
 
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