AMD Sapphire RX 580 show 0 clock Mhz and 0 memory Mhz

[chenny2021]

Hi all,

Here I have one problem with my GPU model Sapphire RX580.

the problem is that it sometimes blue screen after running a while.
and when restart the PC, the device manager shown error 43 that "windows has stop the device......"

and I opened GPU-Z, it show the GPU basic information, but the clock and memory shown as 0 for both.

the very strange thing is that a few days later, I turn on the PC with this GPU and it works fine, but not long.
about few hours, it went throungh the same problem again!
Sometimes it is even not able to restart.

I have tried to flash the BIOS with the original BIOS download from TechPowerUP.
and also tried to update the driver by latest version.
but all failed with same problem.

I am really need some help from here to see if can solve this problem.
Thanks in advance!

 

[chenny2021]

I have downloaded all Nitro+ RX580 BIOS from database, but it seems the P/N of each BIOS is different.
will it affect the dual BIOS?
current GPU Dual BIOS, left side silent mode is 113-1E366CU-S52 (1340Mhz), while the right side is 113-1E3660U-O51 (1411Mhz)

So the issue of this GPU is after running for some times, it just stopped and PC is hang and not functioning.
have to hard restart PC.

@eidairaman1 could you please give some guidance and advice? thanks in advance!

 

[eidairaman1]

I have downloaded all Nitro+ RX580 BIOS from database, but it seems the P/N of each BIOS is different.
will it affect the dual BIOS?
current GPU Dual BIOS, left side silent mode is 113-1E366CU-S52 (1340Mhz), while the right side is 113-1E3660U-O51 (1411Mhz)

So the issue of this GPU is after running for some times, it just stopped and PC is hang and not functioning.
have to hard restart PC.

@eidairaman1 could you please give some guidance and advice? thanks in advance!

Give me time. Im eating supper

I need complete system specs of your system

You need to pull the heatsink, clean gpu die, get a pic of a ram chip and put fresh thrrmal paste on the card. Im verifying what ram is on your card

@chenny2021

 

[chenny2021]

Give me time. Im eating supper

I need complete system specs of your system

You need to pull the heatsink, clean gpu die, get a pic of a ram chip and put fresh thrrmal paste on the card. Im verifying what ram is on your card

@chenny2021

Thanks dude! Appreciated!

My PC spec is
CPU: Intel i5-4590
Ram: 8G+8G+4G = 20 Gb total
Harddisk: Hitachi HDS721010CLA630
Motherboard: Asrock B85iCafe4

attached is photo of the GPU memory chip.

 

[Mussels]

Oh my god what happened with that thermal paste??

 

[Zubasa]

Oh my god what happened with that thermal paste??

Yeah GPUs usually comes with the grey type that is more sticky, this looks almost like toothpaste
I hope who ever repasted the gpu didn't actually just use toothpaste on it.

 

[Valantar]

Oh my god what happened with that thermal paste??

That looks like mayonnaise

 

[eidairaman1]

Thanks dude! Appreciated!

My PC spec is
CPU: Intel i5-4590
Ram: 8G+8G+4G = 20 Gb total
Harddisk: Hitachi HDS721010CLA630
Motherboard: Asrock B85iCafe4

attached is photo of the GPU memory chip.

What make,model of power supply?

@chenny2021

 

[chenny2021]

What make,model of power supply?

@chenny2021

PSW: seasonic SS-520GB 450Watts

Thanks

 

[eidairaman1]

PSW: seasonic SS-520GB 450Watts

Thanks

I will start looking

I would suggest cleaning the gpu die and heatsink, remove thermal paste and get some good paste from Arctic, Arctic Silver, Coolermaster, Gelid, Thermal Grizzly.

Do not flash anything yet.
1411/2000

FC Samsung (timings are exactly the same)
2019 08 12

Sapphire RX 580 VBIOS

8 GB GDDR5, 1411 MHz GPU, 2000 MHz Memory

www.techpowerup.com

 

[Mussels]

That looked like an entire tube of moisturiser, definitely clean that off with isopropyl alcohol and use a grain of rice sized blob of actual thermal paste

 

[chenny2021]

I will start looking

I would suggest cleaning the gpu die and heatsink, remove thermal paste and get some good paste from Arctic, Arctic Silver, Coolermaster, Gelid, Thermal Grizzly.

Do not flash anything yet.
1411/2000

FC Samsung (timings are exactly the same)
2019 08 12

Sapphire RX 580 VBIOS

8 GB GDDR5, 1411 MHz GPU, 2000 MHz Memory

www.techpowerup.com

Hi Sir,

Yes, I have cleaned up the thermopatse with new one.

But it is still having problem with the GPU.

Now there is error code 43 in my device manager with the display adapter also exclamation mark.

BTW, attached is the Validation code from GPU-Z for your reference.

Thanks

 

[eidairaman1]

Was your card reading 0 0 on gpu-z?

Hi Sir,

Yes, I have cleaned up the thermopatse with new one.

But it is still having problem with the GPU.

Now there is error code 43 in my device manager with the display adapter also exclamation mark.

BTW, attached is the Validation code from GPU-Z for your reference.

Thanks

 

[chenny2021]

Was your card reading 0 0 on gpu-z?

Yes, below is screenshot of the GPU-Z with 0 clock Mhz and 0 Memory Mhz.

 

[eidairaman1]

Yes, below is screenshot of the GPU-Z with 0 clock Mhz and 0 Memory Mhz.

First you need to watch this to prevent ms from installing drivers.

If you have any overclocking utilities outside of the adrenaline driver, reset them to stock and remove them.
Then Get Display Driver Uninstaller.

Run the Adrenaline Driver uninstall program, then run DDU. Once done, shut down totally, remove the gpu, clean contact pins and blow out dust from pcie slots.

Then reinsert gpu into slot firm and squared, make sure the board is not putting tension on the slot.

I will research bios

Verified bios

1411/2000
2018 07 19

Sapphire RX 580 VBIOS

8 GB GDDR5, 1411 MHz GPU, 2000 MHz Memory

www.techpowerup.com

2017 03 23

Sapphire RX 580 VBIOS

8 GB GDDR5, 1411 MHz GPU, 2000 MHz Memory

www.techpowerup.com

2017 03 20

Sapphire RX 580 VBIOS

8 GB GDDR5, 1411 MHz GPU, 2000 MHz Memory

www.techpowerup.com

1340

2017 03 23

Sapphire RX 580 VBIOS

8 GB GDDR5, 1340 MHz GPU, 2000 MHz Memory

www.techpowerup.com

Unverified bios

1411

Latest
2019 08 12

Sapphire RX 580 VBIOS

8 GB GDDR5, 1411 MHz GPU, 2000 MHz Memory

www.techpowerup.com

2018 07 19

AMD RX 580 VBIOS

8 GB GDDR5, 1411 MHz GPU, 2000 MHz Memory

www.techpowerup.com

AMD RX 580 VBIOS

8 GB GDDR5, 1411 MHz GPU, 2000 MHz Memory

www.techpowerup.com

AMD RX 580 VBIOS

8 GB GDDR5, 1411 MHz GPU, 2000 MHz Memory

www.techpowerup.com

AMD RX 580 VBIOS

8 GB GDDR5, 1411 MHz GPU, 2000 MHz Memory

www.techpowerup.com

Sapphire RX 580 VBIOS

8 GB GDDR5, 1411 MHz GPU, 2000 MHz Memory

www.techpowerup.com

Those are all compatible with your card, if none work, contact sapphire for help,

All are 1002 67DF 1DA2 E366

@chenny2021

 

[chenny2021]

First you need to watch this to prevent ms from installing drivers.

If you have any overclocking utilities outside of the adrenaline driver, reset them to stock and remove them.
Then Get Display Driver Uninstaller.

Run the Adrenaline Driver uninstall program, then run DDU. Once done, shut down totally, remove the gpu, clean contact pins and blow out dust from pcie slots.

Then reinsert gpu into slot firm and squared, make sure the board is not putting tension on the slot.

I will research bios

Verified bios

1411/2000
2018 07 19

Sapphire RX 580 VBIOS

8 GB GDDR5, 1411 MHz GPU, 2000 MHz Memory

www.techpowerup.com

2017 03 23

Sapphire RX 580 VBIOS

8 GB GDDR5, 1411 MHz GPU, 2000 MHz Memory

www.techpowerup.com

2017 03 20

Sapphire RX 580 VBIOS

8 GB GDDR5, 1411 MHz GPU, 2000 MHz Memory

www.techpowerup.com

1340

2017 03 23

Sapphire RX 580 VBIOS

8 GB GDDR5, 1340 MHz GPU, 2000 MHz Memory

www.techpowerup.com

Unverified bios

1411

Latest
2019 08 12

Sapphire RX 580 VBIOS

8 GB GDDR5, 1411 MHz GPU, 2000 MHz Memory

www.techpowerup.com

2018 07 19

AMD RX 580 VBIOS

8 GB GDDR5, 1411 MHz GPU, 2000 MHz Memory

www.techpowerup.com

AMD RX 580 VBIOS

8 GB GDDR5, 1411 MHz GPU, 2000 MHz Memory

www.techpowerup.com

AMD RX 580 VBIOS

8 GB GDDR5, 1411 MHz GPU, 2000 MHz Memory

www.techpowerup.com

AMD RX 580 VBIOS

8 GB GDDR5, 1411 MHz GPU, 2000 MHz Memory

www.techpowerup.com

Sapphire RX 580 VBIOS

8 GB GDDR5, 1411 MHz GPU, 2000 MHz Memory

www.techpowerup.com

Those are all compatible with your card, if none work, contact sapphire for help,

All are 1002 67DF 1DA2 E366

@chenny2021

Big thank you for your help and suggestion!

I will try them out and let you know the result.

Appreciated!

 

[eidairaman1]

Big thank you for your help and suggestion!

I will try them out and let you know the result.

Appreciated!

Anything?

 

[chenny2021]

Anything?

No luck on the bios, going to sent to repair shop.
Thanks for all the help from here!

 

[Imperator]

No luck on the bios, going to sent to repair shop.
Thanks for all the help from here!

Hello
After you receive back the video card please inform us how it went.
Cheers