Application crashes when streaming or recording.

[ShoarmaKarma]

Hello everyone,

I have been experiencing an issue where whenever I stream an application to Discord or record the application using xSplit at a certain point the application crashes.
Sometimes it crashes me to the desktop, other times the application freezes while still playing it's sound.

I have tried everything I can do:
- Uninstalling videodrivers using DDU
- Installing videodrivers
- Check for driver faults
- Use the windows memory diagnostic tool to see if my RAM memory was faulty
- Use MemTest86 to stress test my RAM memory in case windows' tool wasn't working properly
- Update BIOS
- Use 3DMark to stress test entire system (Didn't crash, however didn't stream or record in that process)

Yet the issue perseveres.
A friend of mine told me to use the tool GPU-Z.
After recreating the crash with GPU-Z running there is only one thing that stood out to me:
When the application I'm streaming crashes everything that GPU-Z logs goes to it's idle mode, except for the video engine load.
The video engine load on crashing spiked from about 20 - 25% up towards 60+%.
In this case the game (Payday 3) gave me the frozen screen which means I could still hear the sound of the game, but I couldn't control anything in game.

Is this the cause of crashing? And if so, is there a fix for it?

Please note: I have not messed with overclocking anything on my system. It's all factory settings in terms of benchmarks.

Here are my specs:
CPU: Intel Core i9 10900k
Mobo: Asus ROG Strix Z490-E Gaming (With BIOS version 2601 American Megatrends Inc.)
GPU: Asus ROG Strix RTX 2080 Gaming OC (First PCIe slot, closest to CPU)
RAM memory: Corsair Vengeance RGB PRO 2x16GB @2133MHz

Thanks in advance!

 

[pavle]

There appears to be a newer BIOS available for your motherboard, that improves system stability, or so it says on ASUS' website.
Read their instructions on how to update your BIOS...

 

[jsfitz54]

2 things to try:

Re-seat ram, switch/ reverse position of sticks. (did you run Windows memory diagnostic in Extended test? (not just fast test, same for MemTest86)

Make sure PSU is not failing. Bad power can cause glitches. Try a software tool to look at voltages if you don't have a digital multi meter.

 

[ShoarmaKarma]

There appears to be a newer BIOS available for your motherboard, that improves system stability, or so it says on ASUS' website.
Read their instructions on how to update your BIOS...

Sadly updating the BIOS has not solved the issue for me

2 things to try:

Re-seat ram, switch/ reverse position of sticks. (did you run Windows memory diagnostic in Extended test? (not just fast test, same for MemTest86)

Make sure PSU is not failing. Bad power can cause glitches. Try a software tool to look at voltages if you don't have a digital multi meter.

I have ran the Windows memory diagnostic tool in the extended test. MemTest86 has also been ran in it's extended test.
I have also reseated the RAM memory sticks.

Sadly it's still happening.
I will contact a friend of mine who has a multimeter to see if my PSU is failing.

In case it helps or gives you an idea to search where to go these are the error codes Unreal Engine (4) / Payday 3 give me:
EXCEPTION_ACCESS_VIOLATION reading address 0x0000000000000028
EXCEPTION_ACCESS_VIOLATION reading address 0x0000000000000080
EXCEPTION_ACCESS_VIOLATION reading address 0x0000000000000010

Please note that I am unaware if this is the same issue for all games/applications since they don't give this kind of crash report. I assume it is the same for all applications.