ASUS ROG GL502VM (7th generation) or GL502VMK.
Keyboard is unresponsive , backlight , power button and touchpad works fine.
I bought a gl502vm (7th gen) on ebay, at the very first start it asked me if i wanted to delete the TPM Trusted Platform Module pressing F12.
Then few minutes later while setting up windows 10 the keyboard stopped working, after finishing the set up with the help of the on screen keyboard, i tried to reinstall the drivers, atk package etc.. nothing
The next day keyboard worked by itself at the start, it was all good for the whole day, i did a fresh windows 10 install, updated all the drivers found on asus website, played video games, everything worked perfect
Today, here we go again, keyboard doesn't work, none of the button work, no F keys, no ESC, no Window key nothing, except the power button.
I had set the backlight ON the previous day, so the backlight works, the power button works fine.
I am suspecting a loose connection, i will check that
I will update my findings
edit : can not access the bios at start because F2 doesn't work .
edit2 : it is not a loose connection, i checked and reinstalled the 2 ribbons .
It is odd that the power button works but not the other keys, they all get connected through the larger ribbon .
edit3 : so i have tried a hard reboot without success, updated every drivers,
when i get hands on a usb keyboard i will check if it works and update the bios and see.
apparently few other people experienced the exact same problem, i'm very curious what the issue is.
I updated the bios to the latest version, still nothing.
Keyboard is unresponsive , backlight , power button and touchpad works fine.
I bought a gl502vm (7th gen) on ebay, at the very first start it asked me if i wanted to delete the TPM Trusted Platform Module pressing F12.
Then few minutes later while setting up windows 10 the keyboard stopped working, after finishing the set up with the help of the on screen keyboard, i tried to reinstall the drivers, atk package etc.. nothing
The next day keyboard worked by itself at the start, it was all good for the whole day, i did a fresh windows 10 install, updated all the drivers found on asus website, played video games, everything worked perfect
Today, here we go again, keyboard doesn't work, none of the button work, no F keys, no ESC, no Window key nothing, except the power button.
I had set the backlight ON the previous day, so the backlight works, the power button works fine.
I am suspecting a loose connection, i will check that
I will update my findings
edit : can not access the bios at start because F2 doesn't work .
edit2 : it is not a loose connection, i checked and reinstalled the 2 ribbons .
It is odd that the power button works but not the other keys, they all get connected through the larger ribbon .
edit3 : so i have tried a hard reboot without success, updated every drivers,
when i get hands on a usb keyboard i will check if it works and update the bios and see.
apparently few other people experienced the exact same problem, i'm very curious what the issue is.
I updated the bios to the latest version, still nothing.
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