• Welcome to TechPowerUp Forums, Guest! Please check out our forum guidelines for info related to our community.

Both monitors lose connection while computer is still running

Joined
Jul 29, 2016
Messages
5 (0.00/day)
System Name Computer
Processor AMD A6-6400K 3.9GHz APU
Motherboard ASrock FM2A55M -HD+
Cooling 3 case fans, defualt fan on CPU and GPU
Memory 2x 4GB DDR3
Video Card(s) Sapphire Radeon HD 6570 4GB
Storage 1TB HDD
Display(s) HP x20LED and Asus (dont know model)
Case NZXT Guardian
Audio Device(s) None
Power Supply ATX 12v 2.3 VER (model no. RK-P650)
Mouse Logitech G602
Keyboard Logitech G105
Software Windows 7 64bit
For a few days now my computer has been losing connection to both of my monitors while the computer itself still runs. After the monitors lose connection the audio still plays for half a minute while stuttering a few times before it stops. This generally only occurs while i'm playing games, mainly first person shooters. Before this issue started occurring I was having troubles with my internet, but as soon as i fixed that problem my computer started doing these weird crashes. I'm still not entirely sure how i fixed my internet problem but I did take out a a network card that had problem staying connected and uninstalled the driver for it and another wireless adapter. And before the network issue i was having problems with random restarting without an error message but that stopped occurring after I took out my card and put it back in.

At the moment the fan on my GPU is disconnected since it rattles a lot, but the temperature still doesn't exceed anything over 70 degrees Celsius while i'm playing games. On the other hand my CPU is reaching temperatures of 85 degrees, which i'm not sure if it is a high temperature.

System specs:
CPU - A6-6400K APU
GPU - Sapphire Radeon HD 6570 4GB
MOBO - ASRock FM2A55M -HD+
PSU - ATX 12v 2.3 VER (model no. RK - P650)
 

Toothless

Tech, Games, and TPU!
Supporter
Joined
Mar 26, 2014
Messages
9,279 (2.52/day)
Location
Washington, USA
System Name Veral
Processor 5950x
Motherboard MSI MEG x570 Ace
Cooling Corsair H150i RGB Elite
Memory 4x16GB G.Skill TridentZ
Video Card(s) Powercolor 7900XTX Red Devil
Storage Crucial P5 Plus 1TB, Samsung 980 1TB, Teamgroup MP34 4TB
Display(s) Acer Nitro XZ342CK Pbmiiphx + 2x AOC 2425W
Case Fractal Design Meshify Lite 2
Audio Device(s) Blue Yeti + SteelSeries Arctis 5 / Samsung HW-T550
Power Supply Corsair HX850
Mouse Corsair Nightsword
Keyboard Corsair K55
VR HMD HP Reverb G2
Software Windows 11 Professional
Benchmark Scores PEBCAK
That's a bit high for your CPU, what kind of cooler is it?
 
Joined
Jul 29, 2016
Messages
5 (0.00/day)
System Name Computer
Processor AMD A6-6400K 3.9GHz APU
Motherboard ASrock FM2A55M -HD+
Cooling 3 case fans, defualt fan on CPU and GPU
Memory 2x 4GB DDR3
Video Card(s) Sapphire Radeon HD 6570 4GB
Storage 1TB HDD
Display(s) HP x20LED and Asus (dont know model)
Case NZXT Guardian
Audio Device(s) None
Power Supply ATX 12v 2.3 VER (model no. RK-P650)
Mouse Logitech G602
Keyboard Logitech G105
Software Windows 7 64bit
Just the stock fan that came with the APU
 
Joined
Oct 22, 2014
Messages
13,210 (3.80/day)
Location
Sunshine Coast
System Name Black Box
Processor Intel Xeon E3-1260L v5
Motherboard MSI E3 KRAIT Gaming v5
Cooling Tt tower + 120mm Tt fan
Memory G.Skill 16GB 3600 C18
Video Card(s) Asus GTX 970 Mini
Storage Kingston A2000 512Gb NVME
Display(s) AOC 24" Freesync 1m.s. 75Hz
Case Corsair 450D High Air Flow.
Audio Device(s) No need.
Power Supply FSP Aurum 650W
Mouse Yes
Keyboard Of course
Software W10 Pro 64 bit
Joined
Jul 29, 2016
Messages
5 (0.00/day)
System Name Computer
Processor AMD A6-6400K 3.9GHz APU
Motherboard ASrock FM2A55M -HD+
Cooling 3 case fans, defualt fan on CPU and GPU
Memory 2x 4GB DDR3
Video Card(s) Sapphire Radeon HD 6570 4GB
Storage 1TB HDD
Display(s) HP x20LED and Asus (dont know model)
Case NZXT Guardian
Audio Device(s) None
Power Supply ATX 12v 2.3 VER (model no. RK-P650)
Mouse Logitech G602
Keyboard Logitech G105
Software Windows 7 64bit
Which temperature do i look at on WHMonitor?
The CPUTIN says 42 degrees while Package under the drop down for the CPU says 80ish
 
Joined
Jul 29, 2016
Messages
5 (0.00/day)
System Name Computer
Processor AMD A6-6400K 3.9GHz APU
Motherboard ASrock FM2A55M -HD+
Cooling 3 case fans, defualt fan on CPU and GPU
Memory 2x 4GB DDR3
Video Card(s) Sapphire Radeon HD 6570 4GB
Storage 1TB HDD
Display(s) HP x20LED and Asus (dont know model)
Case NZXT Guardian
Audio Device(s) None
Power Supply ATX 12v 2.3 VER (model no. RK-P650)
Mouse Logitech G602
Keyboard Logitech G105
Software Windows 7 64bit
Another thing I forgot to mention was that when the computer does lose connection to the monitors, when I press the num and caps lock keys the lights dont change.
 
Joined
Oct 22, 2014
Messages
13,210 (3.80/day)
Location
Sunshine Coast
System Name Black Box
Processor Intel Xeon E3-1260L v5
Motherboard MSI E3 KRAIT Gaming v5
Cooling Tt tower + 120mm Tt fan
Memory G.Skill 16GB 3600 C18
Video Card(s) Asus GTX 970 Mini
Storage Kingston A2000 512Gb NVME
Display(s) AOC 24" Freesync 1m.s. 75Hz
Case Corsair 450D High Air Flow.
Audio Device(s) No need.
Power Supply FSP Aurum 650W
Mouse Yes
Keyboard Of course
Software W10 Pro 64 bit
Which temperature do i look at on WHMonitor?
The CPUTIN says 42 degrees while Package under the drop down for the CPU says 80ish
HWMonitor doesn't report correctly for APU's due to the Graphics being on the same die as the Processor.
The best way to get an accurate temperature is through the BIOS.
Blow as much dust off the board from the VRM and CPU area as possible, especially the CPU cooler, you may need to add another case fan to improve air flow through the case too.
 
Joined
Feb 19, 2016
Messages
776 (0.26/day)
Might try AMD Overdrive

CPUTIN is motherboard CPU temp sensor.

the PSU might be failing , the system power consumption is not much though

I would check the system stability with only one monitor and then without the video card . a virus scan is a good idea too .
 
Last edited:
Joined
Jul 29, 2016
Messages
5 (0.00/day)
System Name Computer
Processor AMD A6-6400K 3.9GHz APU
Motherboard ASrock FM2A55M -HD+
Cooling 3 case fans, defualt fan on CPU and GPU
Memory 2x 4GB DDR3
Video Card(s) Sapphire Radeon HD 6570 4GB
Storage 1TB HDD
Display(s) HP x20LED and Asus (dont know model)
Case NZXT Guardian
Audio Device(s) None
Power Supply ATX 12v 2.3 VER (model no. RK-P650)
Mouse Logitech G602
Keyboard Logitech G105
Software Windows 7 64bit
Would this be anything to do with my processor because the system keeps running after the monitors lose connection?
 
Joined
Jul 25, 2006
Messages
12,147 (1.87/day)
Location
Nebraska, USA
System Name Brightworks Systems BWS-6 E-IV
Processor Intel Core i5-6600 @ 3.9GHz
Motherboard Gigabyte GA-Z170-HD3 Rev 1.0
Cooling Quality case, 2 x Fractal Design 140mm fans, stock CPU HSF
Memory 32GB (4 x 8GB) DDR4 3000 Corsair Vengeance
Video Card(s) EVGA GEForce GTX 1050Ti 4Gb GDDR5
Storage Samsung 850 Pro 256GB SSD, Samsung 860 Evo 500GB SSD
Display(s) Samsung S24E650BW LED x 2
Case Fractal Design Define R4
Power Supply EVGA Supernova 550W G2 Gold
Mouse Logitech M190
Keyboard Microsoft Wireless Comfort 5050
Software W10 Pro 64-bit
Would this be anything to do with my processor because the system keeps running after the monitors lose connection?
That makes me suspect your graphics card. But your symptoms could be from a failing PSU. That RK-P650 PSU is obviously not a name brand supply for I can find no information other than one used supply being sold on Gumtree and one forum poster complaining they can't find any info on it either. I always want to ensure I am feeding my electronics good, clean, stable power before troubleshooting potential hardware problems so I recommend swapping in a known good PSU and see what happens.

If still having problems with a different PSU, I agree with little cat and suggest you scan for malware and try with only one monitor. Swapping in a different graphics card and seeing what happens would be very informative.

I think it unwise to disconnect a fan just because it is making too much noise. If it is still spinning, it is still blowing off some the heat. Too much heat can greatly affect stability - or worse. The fan should be reconnected and a replacement fan immediately ordered (or swap out the card).
 
Top