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Getting a BSOD when printing to PDF in Revit 2023

GabrielLP14

SSD DB Maintainer
Staff member
Joined
Aug 2, 2021
Messages
331 (0.24/day)
Location
São Paulo, Brazil
System Name Gabriel-PC
Processor Core i7-13700K (All Core 5.7GHz)
Motherboard MSI Z790-P PRO WIFI DDR4
Cooling NZXT Kraken X72 360mm
Memory 32GB Netac DDR4-3200 MT/s CL-16
Video Card(s) RTX 4070 Ti Super Colorful
Storage Memblaze P7940 7.68TB Gen5 (OS), Solidigm P44 2TB (Games) + 4x 4TB WD Black HD (Synology NAS DS1817)
Display(s) AOC G2460PF 144Hz 1ms (Kinda trash)
Case NZXT Phantom 820 Black
Audio Device(s) Motherboard onboard audio (good enough for me)
Power Supply Corsair RM1000X
Mouse Have no idea (Generic)
Keyboard Have no idea (Generic)
Software Windows 11 Pro 23H2 + Windows Server 2022 + Synology in NAS
Hey guys my sister has an Acer Predator Helios laptop, a Predator Helios 300 PH315-52-79VM, which has the following config:
  • CPU: Core i7 9750H 6C/12T
  • 16GB DDR4 2666 MT/s
  • 1x SSD Samsung PM981 256GB (Secondary)
  • 1x SSD Rocket 4 Plus 1TB (OS)
  • 1x HD 1TB 5400 RPM (Backup)
  • RTX 2060 6GB
Everytime she has a file opened and tries to open the print section, there is an option called "visualize" where you can change the size and type of paper, usually she works with A1 or A0 but everytime she clicks visualize, the file starts being rendered in the A1 and A0 and then a BSOD claiming to be a CDD.DLL error.

Things i've tried
  • Using DDU on both the RTX 2060 and Intel HD Graphics
  • Changing Revit to use either the RTX or Intel HD Graphics as a GPU processor
  • Reinstalling Revit or even older versions of redit
  • Using others PDF tools that are compatible with autodesk
 
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