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HP Zbook 17 keyboard not working, keyboard already replaced

Joined
Nov 17, 2011
Messages
298 (0.06/day)
System Name Game Raver
Processor Core i7-770K
Motherboard ASRock Z170A-X1
Cooling Coolermaster AIO
Memory 16gb
Video Card(s) GTX 1060
Storage 1TB Crucial SSD. 4TB Seagate HDD
Display(s) AOC 1080p 144Hz
Case NZXT Phantom 410 /w/ Silverstone FN121P-BL fans
Audio Device(s) ASUS Essence STX
Power Supply Corsair AX760
Hello everyone,

My brother the other week came by and asked me if I can fix an issue with his Zbook 17, as some of the keys refused to work. I agreed, and proceeded to diagnose the issue.

After some time with the laptop, I discovered that only some keys didn't work at all, while some took some time to respond using numerous inputs. I called my brother and asked when the issue began. Turns out, he dropped it from his lap, about a 3 to possible 4 feet drop (we share the same height).

Immediately, I looked at the hardware itself so I ordered a replacement keyboard. After a week, I received and then installed it. Unfortunately, it did not solve the problem.

I am asking any and all, what else could it be? I dread it may be the board.

Thanks!
 
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