Installed a new RAM and my PC crashes when playing a game. Please help!

[beam05]

Hi, a complete amature here so forgive me if I misunderstand something.

So today I upgraded my RAM to 16GBx2 DDR4/3600 G.Skill Trident Z RGB and then I set the XMP to Profile 1 to get the speed to 3600MHz like advertised. It worked fine until I started running a game (Anno 1800). After a few minutes of playing, my whole PC crashed with the message "MEMORY MANAGEMENT".

I've tried to find a fix and someone suggested updating BIOS might help, so I did. Unfortunately the problem persists.

My motherboard is Aorus Z390 Elite and I installed the RAM on slot A2 and B2 if that helps.

This is the full spec of my rig:
CPU: Intel i9 9900KF
GPU: RTX 2070Super
PSU: Deep Cool DQ750ST

Can anyone please help me identify the problem? It's probably a little oversight by me because I couldn't find anyone else having the same issue.

Thank you very much for all your answers.

 

[dpjtpa]

Hi beam05 - I literally just posted the message I pasted below to another forum thread, but your question is almost made for this reply. I do not have the answer, but I would bet that if you found the compatibility chart for your processor and memory with motherboard that the memory cannot run at the 3600MHz and this is why it is randomly rebooting....either that or you have an issue with your power supply like me. I kept increasing my voltage to 1.5 from 1.45 in order to get the MHz increase to the advertised top end. This either caused instability or coincided with the power supply issues. In my reading the issue you are experiencing is due to a faulty power supply as it happens right when you launch an intensive application...the voltage of the system dips below what the PSU can handle hence the reboot. There is a way to log what is happening using a logging application and GPU-Z

Hello 860lacov...newbie to the site and knowledge somewhat limited, but I will share what I have experienced during my build and use in the past 4 years. I run 16GB of DDR4 RAM with an Intel Core i7 4790K and an MSI Gaming 7 Z97 MB. For whatever reason, the RAM's voltage, by default is set by the BIOS and MB at 1.45V while the RAM wants 1.5V in order to run optimally. When I enable XMP or do anything with OC the voltage will get bumped this amount (small amount I am told by other users) and this has caused my system to randomly reboot especially at the exact launch point of a graphically intensive application like a game. Over time it has gotten worse. If I were to boot up Red Dead 2 my PC would literally just power off like the power was cut and reboot itself. I believe after so much time, effort, and frustration that I traced it back to a faulty power supply and while the slight change in voltage did initially cause instability in some random cases, the PS is the main root of all evil. Hope this helps.

 

[beam05]

Hi beam05 - I literally just posted the message I pasted below to another forum thread, but your question is almost made for this reply. I do not have the answer, but I would bet that if you found the compatibility chart for your processor and memory with motherboard that the memory cannot run at the 3600MHz and this is why it is randomly rebooting....either that or you have an issue with your power supply like me. I kept increasing my voltage to 1.5 from 1.45 in order to get the MHz increase to the advertised top end. This either caused instability or coincided with the power supply issues. In my reading the issue you are experiencing is due to a faulty power supply as it happens right when you launch an intensive application...the voltage of the system dips below what the PSU can handle hence the reboot. There is a way to log what is happening using a logging application and GPU-Z

Hello 860lacov...newbie to the site and knowledge somewhat limited, but I will share what I have experienced during my build and use in the past 4 years. I run 16GB of DDR4 RAM with an Intel Core i7 4790K and an MSI Gaming 7 Z97 MB. For whatever reason, the RAM's voltage, by default is set by the BIOS and MB at 1.45V while the RAM wants 1.5V in order to run optimally. When I enable XMP or do anything with OC the voltage will get bumped this amount (small amount I am told by other users) and this has caused my system to randomly reboot especially at the exact launch point of a graphically intensive application like a game. Over time it has gotten worse. If I were to boot up Red Dead 2 my PC would literally just power off like the power was cut and reboot itself. I believe after so much time, effort, and frustration that I traced it back to a faulty power supply and while the slight change in voltage did initially cause instability in some random cases, the PS is the main root of all evil. Hope this helps.

Hello

Thank you for your reply. Yes, I checked with mainboard's QVL and the RAM was not on the list. Also, my motherboard is not on the list of combability in the RAM page neither. So it's a double negative which is not a good sign.

So I returned it yesterday and got a new pair which I triple checked that they were on both motherboard's QVL and vice versa. All I could find was a 3200MHz Corsair so I had to go with it. No problem since (it's only been a day though)

I don't know what the problem was with the previous RAM but I don't think it's the voltage. The XMP set the voltage to 1.35V which is the same as my new RAM now. So clearly 1.35V is not more than my PSU can handle. But I'm glad it fixed yours. No one deserves to be going through all this frustration when they buy a new hardware.

For future readers, I recommend checking a full list of supported devices for your motherboard first before buying. Despite people saying it doesn't matter and that they can't possibly test hundreds of hardware. But at least you have a guarantee if it's on the list.

 

[Mussels]

turn XMP on but drop the memory to 3200, see if that helps.

Also, try A1 and B1 - some mobos have some slots perform better than others, 3600MHz is overclocking for the board so its not guaranteed

 

[beam05]

turn XMP on but drop the memory to 3200, see if that helps.

Also, try A1 and B1 - some mobos have some slots perform better than others, 3600MHz is overclocking for the board so its not guaranteed

I tried that. Yes, it worked fine with 3200MHz. But I didn't pay more to use less so I returned it and got a new 3200MHz Corsair instead. Saved me some bucks.