Internet disconnects when playing online games.

[Aeneas]

Hello everybody.

I have a peculiar problem with my laptop, which boggles the mind.
Whenever i open a game that connects to the internet, it disconnects from it.
I tried with many games to test this, so its not a single one. i tried battlefield 1,4 and 3. I tried quake1, i tried other game that are not dependent on launchers.
They all disconnect, or seem to work for a few seconds, then ping can get up to 1213 (!).

When i use internet in any other way, it works normally. This includes downloading steam games, YouTube, normal browsing.
it only "disconnects" when playing games.
I can connect to online games from another computer, on the same network.

So far i have tried:
-the commands mentioned here, along with changing DNS
-In device manager, i checked that i wasnt connect to a Proxy
-in device manager, i checked that pc doesnt remove power to internet card.
-in battery settings, i checked that pc doesnt enter "power saving mode"
-i closed firewall, and any application related to internet.
-i updated the wifi card drivers to the latest version
-i connected to 2ghz wifi, instead of my usual 5ghz.
-There are no unusual devices connected to my wifi.
-Virus scan shows absolutely nothing is interfering.
-opening task manager while game is online shows that only the game (bf1 for example) and steam are using internet.
all of this changed nothing.

when using windows "identify and repair internet problem" utility, it says that the remote service (my ISP) wont accept the connection.
My Internet card (INTEL Wi-Fi 6 AX201).

got any ideas?

 

[ThaiTaffy]

Hello everybody.

I have a peculiar problem with my laptop, which boggles the mind.
Whenever i open a game that connects to the internet, it disconnects from it.
I tried with many games to test this, so its not a single one. i tried battlefield 1,4 and 3. I tried quake1, i tried other game that are not dependent on launchers.
They all disconnect, or seem to work for a few seconds, then ping can get up to 1213 (!).

When i use internet in any other way, it works normally. This includes downloading steam games, YouTube, normal browsing.
it only "disconnects" when playing games.
I can connect to online games from another computer, on the same network.

So far i have tried:
-the commands mentioned here, along with changing DNS
-In device manager, i checked that i wasnt connect to a Proxy
-in device manager, i checked that pc doesnt remove power to internet card.
-in battery settings, i checked that pc doesnt enter "power saving mode"
-i closed firewall, and any application related to internet.
-i updated the wifi card drivers to the latest version
-i connected to 2ghz wifi, instead of my usual 5ghz.
-There are no unusual devices connected to my wifi.
-Virus scan shows absolutely nothing is interfering.
-opening task manager while game is online shows that only the game (bf1 for example) and steam are using internet.
all of this changed nothing.

when using windows "identify and repair internet problem" utility, it says that the remote service (my ISP) wont accept the connection.
My Internet card (INTEL Wi-Fi 6 AX201).

got any ideas?

Download wireshark and see what's actually going on might be your next step.

 

[Count von Schwalbe]

Try an Ethernet connection, and/or a different game client. Also, with the message you are getting, maybe try a different wifi network, ideally on a different ISP.

 

[ThaiTaffy]

unless you set up some form of DMZ on your router for the other computer, that works fine it can't be a network issue past the pc. Like I said download and install wireshark hit the start scan top left( think it looks like a shark fin) and see what's actually happening on the network cards.

 

[Tetras]

Is there anything in event viewer, in relation to the disconnections?

Do any of those games have log files you can check?

Could you create a dummy install on an external drive to check 100% it isn't Windows related?

What security software do you have on the PC?

What other programs are running at the same time?

 

[Aeneas]

Download wireshark and see what's actually going on might be your next step.

what should i look for in particular? i have never used wireshark.

Try an Ethernet connection, and/or a different game client. Also, with the message you are getting, maybe try a different wifi network, ideally on a different ISP.

ethernet connection is not viable, modem is in another room.
i tried my phone hotspot, no change.

unless you set up some form of DMZ on your router for the other computer, that works fine it can't be a network issue past the pc. Like I said download and install wireshark hit the start scan top left( think it looks like a shark fin) and see what's actually happening on the network cards.

what does DMZ mean? i dont think i have set up anything like that.

Is there anything in event viewer, in relation to the disconnections?

Do any of those games have log files you can check?

Could you create a dummy install on an external drive to check 100% it isn't Windows related?

What security software do you have on the PC?

What other programs are running at the same time?

Is there anything in event viewer, in relation to the disconnections?
i dont know how to access that, and what to look for.

Do any of those games have log files you can check?
not that i am aware of, and it happens with every single game i try. not one is exempt from the disconnection.

Could you create a dummy install on an external drive to check 100% it isn't Windows related?
i could, but at that point i'd just reformat everything.

What security software do you have on the PC?
spybot search and destroy. windows defender is disabled.

What other programs are running at the same time?
well a lot i guess, but are all programs that ran before the problem happened.

 

[ThaiTaffy]

Saying that is your router ax? You might want to go into the card settings and change it to ac

what should i look for in particular? i have never used wireshark.



ethernet connection is not viable, modem is in another room.
i tried my phone hotspot, no change.


what does DMZ mean? i dont think i have set up anything like that.



Is there anything in event viewer, in relation to the disconnections?
i dont know how to access that, and what to look for.

Do any of those games have log files you can check?
not that i am aware of, and it happens with every single game i try. not one is exempt from the disconnection.

Could you create a dummy install on an external drive to check 100% it isn't Windows related?
i could, but at that point i'd just reformat everything.

What security software do you have on the PC?
spybot search and destroy. windows defender is disabled.

What other programs are running at the same time?
well a lot i guess, but are all programs that ran before the problem happened.

Going off the windows repair wizards answer and the fact your using a WiFi 6 card you might be having issues with a AC router like I just said go into your network card device properties and change it to 802.11ac.

 

[jsfitz54]

Hello everybody.

I have a peculiar problem with my laptop, which boggles the mind.
Whenever i open a game that connects to the internet, it disconnects from it.
I tried with many games to test this, so its not a single one. i tried battlefield 1,4 and 3. I tried quake1, i tried other game that are not dependent on launchers.
They all disconnect, or seem to work for a few seconds, then ping can get up to 1213 (!).

When i use internet in any other way, it works normally. This includes downloading steam games, YouTube, normal browsing.
it only "disconnects" when playing games.
I can connect to online games from another computer, on the same network.

So far i have tried:
-the commands mentioned here, along with changing DNS
-In device manager, i checked that i wasnt connect to a Proxy
-in device manager, i checked that pc doesnt remove power to internet card.
-in battery settings, i checked that pc doesnt enter "power saving mode"
-i closed firewall, and any application related to internet.
-i updated the wifi card drivers to the latest version
-i connected to 2ghz wifi, instead of my usual 5ghz.
-There are no unusual devices connected to my wifi.
-Virus scan shows absolutely nothing is interfering.
-opening task manager while game is online shows that only the game (bf1 for example) and steam are using internet.
all of this changed nothing.

when using windows "identify and repair internet problem" utility, it says that the remote service (my ISP) wont accept the connection.
My Internet card (INTEL Wi-Fi 6 AX201).

got any ideas?

Reset: https://www.intel.com/content/www/u.../wireless/intel-killer-wireless-products.html

 

[OC-Ghost]

i tried my phone hotspot, no change.

I guessing you meant Wifi hotspot, problem can still be with wifi adapter/drivers.

You can also test USB tether connection because it uses different driver/device, or another known good Wifi adapter.

 

[Aeneas]

Saying that is your router ax? You might want to go into the card settings and change it to ac


Going off the windows repair wizards answer and the fact your using a WiFi 6 card you might be having issues with a AC router like I just said go into your network card device properties and change it to 802.11ac.

what does router ax mean? where can i change the setting?
you mean this setting, right? it was ax before.

Reset: https://www.intel.com/content/www/u.../wireless/intel-killer-wireless-products.html

i have already reset the modem many times before, no change.
the console commands are the same i tried from here.

I guessing you meant Wifi hotspot, problem can still be with wifi adapter/drivers.

You can also test USB tether connection because it uses different driver/device, or another known good Wifi adapter.

might aswell. but i dont think its gonna change anything.

 

[Count von Schwalbe]

might aswell. but i dont think its gonna change anything

The first step is to isolate the issue. If you think it is the wifi adapter or drivers, bypass it with your hotspot on USB or get a long Ethernet cord. If that doesn't work, try hotspot with wifi disabled on your phone to bypass your router/ISP. If that doesn't work, try using online games through a client other than steam. If none of these work, do them all at once. If that doesn't work, reinstalling windows is probably your best bet.

 

[Aeneas]

Saying that is your router ax? You might want to go into the card settings and change it to ac


Going off the windows repair wizards answer and the fact your using a WiFi 6 card you might be having issues with a AC router like I just said go into your network card device properties and change it to 802.11ac.

GOOD NEWS!

this seems to have fixed the problem!
i just played a full match of battlefield 1 and the ping was stable at 27!

thank you all for helping!
and now just another question.

what caused the problem? i never changed that setting before.
what can i do so that it never happens again??

 

[ThaiTaffy]

you mean this setting, right? it was ax before

Yes that setting ax uses duel band signals both 2.4ghz and 5ghz if your router is just ac/n it only can send data on a single band 5ghz or 2.4.
AC stands for 5, n stands for 2.4 and ax stands for both.

GOOD NEWS!

this seems to have fixed the problem!
i just played a full match of battlefield 1 and the ping was stable at 27!

thank you all for helping!
and now just another question.

what caused the problem? i never changed that setting before.
what can i do so that it never happens again??

Most likely updating drivers set it to ax by default Either keep changing it to the 802.11ac setting when you update or if you want a faster WiFi connection look at grabbing a ax (wifi6) router

 

[Aeneas]

Yes that setting ax uses duel band signals both 2.4ghz and 5ghz if your router is just ac/n it only can send data on a single band 5ghz or 2.4.
AC stands for 5, n stands for 2.4 and ax stands for both.


Most likely updating drivers set it to ax by default Either keep changing it to the 802.11ac setting when you update or if you want a faster WiFi connection look at grabbing a ax (wifi6) router

if your router is just ac/n
router wasnt changed when problem began. router is wifi 6.


Most likely updating drivers set it to ax by default
drivers werent updated when the problem began. i updated them as a possible solution!!

 

[ThaiTaffy]

Hmm ok then if your router is wifi6 it is ax so the ax setting should have worked.

My fix is just a stopgap, we haven't solved the issue we just got you gaming in limp mode. It's late now let me have a think or maybe someone else will give you a solution but I'll try get back with an reply at some point tomorrow after some coffee

the problem began

Ok last questions before I go, so do you know when it began? Were you or someone else playing with router settings? Do you have 2 seperate WiFi SSID's one for 2.4 and one for 5? What router/Access point are you using?

 

[Aeneas]

Hmm ok then if your router is wifi6 it is ax so the ax setting should have worked.

My fix is just a stopgap, we haven't solved the issue we just got you gaming in limp mode. It's late now let me have a think or maybe someone else will give you a solution but I'll try get back with an reply at some point tomorrow after some coffee


Ok last questions before I go, so do you know when it began? Were you or someone else playing with router settings? Do you have 2 seperate WiFi SSID's one for 2.4 and one for 5? What router/Access point are you using?

TURNS OUT I CLAIMED VICTORY TOO EARLY!

The problem persists.
I was playing a match of deep rock galactic, and it randomly disconnected me. this happened another 3 times during the match.

But there is a very big and great BUT.
While i was playing, the audio would drop for no reason, and i would see a frame drop spike for no reason. its as if the game stopped for a second or so.
and it happened more frequently the longer i played.
This has happened before, and i had to format my laptop. You can read all about it here.
What happened is not as bad as it was before formatting.



so do you know when it began?
out of nowhere. i changed nothing regarding the internet, and was just testing out quake1 custom maps.

Were you or someone else playing with router settings?
no, absolutely not.

Do you have 2 seperate WiFi SSID's one for 2.4 and one for 5?
yes i do, and i was using the 5ghz one but switched to 2.4ghz before posting.

What router/Access point are you using?
the one supplied by my ISP.

 

[ThaiTaffy]

yes i do, and i was using the 5ghz one but switched to 2.4ghz before posting.

I'm not 100% sure but I think in order for ax to work properly both 5ghz and 2.4 need exactly the same SSID and password. I'll take a look at your other thread and like I said get back to you tomorrow when my brain is functioning slightly better

the one supplied by my ISP

That's not an answer

 

[eidairaman1]

What service are you using, DSL, coax?

Bridge taps under load can cause a signal echo and make a modem lose sync

 

[Tetras]

Is there anything in event viewer, in relation to the disconnections?
i dont know how to access that, and what to look for.

Do any of those games have log files you can check?
not that i am aware of, and it happens with every single game i try. not one is exempt from the disconnection.

Could you create a dummy install on an external drive to check 100% it isn't Windows related?
i could, but at that point i'd just reformat everything.

What security software do you have on the PC?
spybot search and destroy. windows defender is disabled.

What other programs are running at the same time?
well a lot i guess, but are all programs that ran before the problem happened.

Event viewer: just bring up the Windows search box and type event viewer. I'd check Windows Logs and Custom Views > Administrative Events. Look for anything around the time of the disconnects, particularly network related.

Game log files: they will usually be found in my documents, along with the save files and preferences, but sometimes you have to turn them on. I don't suggest it because I think the problem is a single game, but because the log file might produce an error that helps you identify the issue.

About the dummy install: the reason I suggested a dummy install on an external drive is so that you don't have to reformat, but the suggestion above of using an external wireless dongle is probably an easier first step for troubleshooting, if you don't have an external drive.

In reference to the problem starting suddenly, all I can think of is that games, drivers and other software do update themselves automatically and potentially so does the firmware of your router.

If the step suggested of changing the settings helped temporarily, you might want to check it isn't being automatically switched, because wireless devices will often do this, switch between protocols/speeds whenever and however they wish, especially if there's a third party networking tool installed.

 

[jsfitz54]

i have already reset the modem many times before, no change.
the console commands are the same i tried from here

My Internet card (INTEL Wi-Fi 6 AX201)

Not sure if you reset the NIC/Intel Adapter, the commands are for the Intel NIC on the PC/laptop not the modem. The modem is supplied by the ISP, which you have not identified by Model.

Please clarify for all trying to help.

On your laptop, from a CMD as Admin. Try, in order (let complete before the next) (copy & paste)

dism.exe /online /cleanup-image /restorehealth

Dism.exe /online /Cleanup-Image /StartComponentCleanup /ResetBase

 

[Aeneas]

I'm not 100% sure but I think in order for ax to work properly both 5ghz and 2.4 need exactly the same SSID and password. I'll take a look at your other thread and like I said get back to you tomorrow when my brain is functioning slightly better


That's not an answer

they do have different names and passwords!


That's not an answer
i dont know what i am supposed to answer.. the brand is the ISP provider. "TIM HUB+ DGA 4331"

What service are you using, DSL, coax?

Bridge taps under load can cause a signal echo and make a modem lose sync

its fiber optic cable

i dont know what a bridge tap is.

Event viewer: just bring up the Windows search box and type event viewer. I'd check Windows Logs and Custom Views > Administrative Events. Look for anything around the time of the disconnects, particularly network related.

Game log files: they will usually be found in my documents, along with the save files and preferences, but sometimes you have to turn them on. I don't suggest it because I think the problem is a single game, but because the log file might produce an error that helps you identify the issue.

About the dummy install: the reason I suggested a dummy install on an external drive is so that you don't have to reformat, but the suggestion above of using an external wireless dongle is probably an easier first step for troubleshooting, if you don't have an external drive.

In reference to the problem starting suddenly, all I can think of is that games, drivers and other software do update themselves automatically and potentially so does the firmware of your router.

If the step suggested of changing the settings helped temporarily, you might want to check it isn't being automatically switched, because wireless devices will often do this, switch between protocols/speeds whenever and however they wish, especially if there's a third party networking tool installed.

i opened event viewer and this is what i saw. (no disconnects at this time because there was no game running).


About the dummy install: the reason I suggested a dummy install on an external drive is so that you don't have to reformat, but the suggestion above of using an external wireless dongle is probably an easier first step for troubleshooting, if you don't have an external drive.
i already paid for this laptop. i am not buying additional stuff just to test something i already have!

In reference to the problem starting suddenly, all I can think of is that games, drivers and other software do update themselves automatically and potentially so does the firmware of your router.
Could be, but then the internet would be just slow, instead of disconnecting totally!

If the step suggested of changing the settings helped temporarily, you might want to check it isn't being automatically switched, because wireless devices will often do this, switch between protocols/speeds whenever and however they wish, especially if there's a third party networking tool installed.
i checked again, the setting ax to ac has not been changed.

Not sure if you reset the NIC/Intel Adapter, the commands are for the Intel NIC on the PC/laptop not the modem. The modem is supplied by the ISP, which you have not identified by Model.

Please clarify for all trying to help.

On your laptop, from a CMD as Admin. Try, in order (let complete before the next) (copy & paste)

dism.exe /online /cleanup-image /restorehealth

Dism.exe /online /Cleanup-Image /StartComponentCleanup /ResetBase

the brand is the ISP provider. "TIM HUB+ DGA 4331"

this is the result of the commands
please consider that i am using a custom version of windows, called windows ameliorated.

 

[jsfitz54]

this is the result of the commands
please consider that i am using a custom version of windows, called windows ameliorated.

[Fix] DISM and .NET Framework 3.5 Error 0x800F081F

When running the following DISM command, the error may appear in some systems. The same error occurs when installing the .NET Framework in Windows 10. DISM.log CBS.log The same error ( – ) may occur…

www.winhelponline.com

 

[eidairaman1]

[Fix] DISM and .NET Framework 3.5 Error 0x800F081F

When running the following DISM command, the error may appear in some systems. The same error occurs when installing the .NET Framework in Windows 10. DISM.log CBS.log The same error ( – ) may occur…

www.winhelponline.com

Could be ont, modem or provisioning

 

[ThaiTaffy]

they do have different names and passwords!


That's not an answer
i dont know what i am supposed to answer.. the brand is the ISP provider. "TIM HUB+ DGA 4331"


its fiber optic cable

i dont know what a bridge tap is.


i opened event viewer and this is what i saw. (no disconnects at this time because there was no game running).


About the dummy install: the reason I suggested a dummy install on an external drive is so that you don't have to reformat, but the suggestion above of using an external wireless dongle is probably an easier first step for troubleshooting, if you don't have an external drive.
i already paid for this laptop. i am not buying additional stuff just to test something i already have!

In reference to the problem starting suddenly, all I can think of is that games, drivers and other software do update themselves automatically and potentially so does the firmware of your router.
Could be, but then the internet would be just slow, instead of disconnecting totally!

If the step suggested of changing the settings helped temporarily, you might want to check it isn't being automatically switched, because wireless devices will often do this, switch between protocols/speeds whenever and however they wish, especially if there's a third party networking tool installed.
i checked again, the setting ax to ac has not been changed.




the brand is the ISP provider. "TIM HUB+ DGA 4331"

this is the result of the commands
please consider that i am using a custom version of windows, called windows ameliorated.

Your router is a Technicolour DGA 4331 that has butchered ISP firmware who knows what they have done there which could be one culprit.

The fact your running Windows AME screams problem to me, unless you know exactly what your doing with driver installation or what order to install drivers in you shouldn't be using AME! Especially considering your using a ISP router you have very little privacy anyway.

WiFi 6 is duel band so to take advantage of that your pc needs to connect to one single SSID that includes both bands the only way this can work I believe is if the 2.4 and 5ghz SSID share the same name and password then your pc and any other device around the house can pick and choose which band to use depending on signal strength.

 

[Aeneas]

[Fix] DISM and .NET Framework 3.5 Error 0x800F081F

When running the following DISM command, the error may appear in some systems. The same error occurs when installing the .NET Framework in Windows 10. DISM.log CBS.log The same error ( – ) may occur…

www.winhelponline.com

i have run the command mentioned in the article (Dism /Online /Cleanup-Image /RestoreHealth) and this is the result

Your router is a Technicolour DGA 4331 that has butchered ISP firmware who knows what they have done there which could be one culprit.

The fact your running Windows AME screams problem to me, unless you know exactly what your doing with driver installation or what order to install drivers in you shouldn't be using AME! Especially considering your using a ISP router you have very little privacy anyway.

WiFi 6 is duel band so to take advantage of that your pc needs to connect to one single SSID that includes both bands the only way this can work I believe is if the 2.4 and 5ghz SSID share the same name and password then your pc and any other device around the house can pick and choose which band to use depending on signal strength.

Your router is a Technicolour DGA 4331 that has butchered ISP firmware who knows what they have done there which could be one culprit.
could be, but i cant change the router at this time.

The fact your running Windows AME screams problem to me, unless you know exactly what your doing with driver installation or what order to install drivers in you shouldn't be using AME! Especially considering your using a ISP router you have very little privacy anyway.
because i have very little privacy at router level, i need more privacy at other levels.


WiFi 6 is duel band so to take advantage of that your pc needs to connect to one single SSID that includes both bands the only way this can work I believe is if the 2.4 and 5ghz SSID share the same name and password then your pc and any other device around the house can pick and choose which band to use depending on signal strength.
interesting, but that cant be the problem. it worked before!