Monitors Unresponsive, However PC Still On

[Mr.L]

Recently I decided to upgrade my GPU since it was past it's prime and was really bottle necking my system. I decided to go from a 1050 ti 2GB with now a XFX - AMD Radeon RX 580 GTS XXX Edition 8GB.
Changed the card, installed the drivers, it was running fine with basic use; but when I try to do anything slightly intensive (capture game footage with an external capture card, render in VEGAS 18), both my monitors go black, however, my PC is still on. I have to restart my system in order to actually see my monitors again, but they'll both become an unusual resolution and duplicate the display instead of dual setup. I did notice in task manager that utilization would generally jump to 80%, I found that I was experiencing a code 22 in the device manager for said card and tried to do a variety of things:

• Reseated the card
• Ensured no wires in my case were causing a short
• uninstalled, reinstalled and updated the AMD video driver (multiple times at that)
• Removed the CMOS battery (When prompted, I chose to use default settings on the boot. Wasn't sure if that's no better than not even bothering to remove the battery)
• Updated Windows 10 to the latest version

The only thing I haven't tried is updating my BIOS. I would prefer not to do that since I see the risk of bricking my system too high regardless of a power failure or not. The most recent thing I did was update the AMD video drivers and that seemed to show improvement since I was now able to render a video for 30+ seconds rather then within a second or two my monitors would shut off and now I can actually capture game footage without the aforementioned issue. The problem is still at hand however and I'm beginning to think the card I just purchased is faulty or there is some kind of power issue. (I feel the latter is unlikely due to my setup only needing to draw 350W max, while I'm using a 550W PSU)

Here is what I'm using:

• AMD Ryzen 5 1600 (14nm) 3.2 GHz 6-Core Processor
• MSI B350 TOMAHAWK ATX AM4 Motherboard
• TEAMGROUP Elite Plus 16 GB (2x8GB) DDR4-2400 CL16 Memory
• Samsung 250GB SSD
• (Previous Card) MSI GTX 1050 2G OC GeForce GTX
• (New Card) AMD Radeon RX 580 GTS XXX Edition 8GB
• Cooler Master MasterWatt 550W 80+ Bronze Certified ATX PSU
• Monitor 1 AOC Brand (Using the 1 HDMI port on the GPU)
• Monitor 2 Onn Brand (Using 1 of 3 Displayports on GPU with an Adapter to connect via HDMI on monitor)

 

[Wirko]

Do monitors just go black or do they also go to sleep?

As a troubleshooting tool, can you use Remote Desktop to connect to your PC from another computer when there's no picture?

Also, software exists that extends the PC desktop over multiple PCs, maybe you can make use of that to see what's going on. A quick search leads me to SpaceDesk, which seems to be free for personal use.

 

[Mr.L]

Do monitors just go black or do they also go to sleep?

As a troubleshooting tool, can you use Remote Desktop to connect to your PC from another computer when there's no picture?

Also, software exists that extends the PC desktop over multiple PCs, maybe you can make use of that to see what's going on. A quick search leads me to SpaceDesk, which seems to be free for personal use.

Generally they go black then they go to sleep. I should also note while I restart after the monitors do the previous, there was an instance to where my boot drive had to be repaired on the BIOS menu. Originally when this issue started the AMD drivers said something about there was an issue and wanted me to submit a report to AMD. I will try to remote desktop.

 

[An0maly_76]

I had an issue with my 5900X build that turned out to be a memory training thing combined with an apparent aversion to sleep mode on the 5900X's part. For whatever reason, I had random no-video POST and refusal to display video after waking from sleep mode.

Ultimately, I discovered I had unwittingly used RAM that was not on the board manufacturer's QVL list. May or may not be a factor here, it's worth looking into. I ultimately had to replace the RAM with a kit that was on the QVL list. I'm not sure if my Asus KO RTX3060ti was a factor in that either, but everything seems to work fine now.

Note: I've found RAM QVL to be a thing on at least three systems now with Ryzen-supporting boards -- a 1700 / MSI B450M Bazooka, a 3600X / ASRock B450M-HDV, and my current 5900X / Asus Tuf B550-PLUS. They seem to be very fussy about RAM.

 

[Mr.L]

Do monitors just go black or do they also go to sleep?

As a troubleshooting tool, can you use Remote Desktop to connect to your PC from another computer when there's no picture?

Also, software exists that extends the PC desktop over multiple PCs, maybe you can make use of that to see what's going on. A quick search leads me to SpaceDesk, which seems to be free for personal use.

Tried remote desktop. It appears to either disconnect or the image freezes then the system reboots after a few attempts to reconnect. It's starting to make me think it's some sort of power surge. I don't see a Blue screen appear on the remote desktop, however, after looking at the logs there appears to be a bug check of 0x00000116 or VIDEO_TDR_FAILURE . Looks like there is a lot of things I'll have to look into regarding that.

 

[PLAfiller]

I think you should update the BIOS for your board regardless of the card's issue you have. Latest release is from this year, so there are some benefits the manufacturer bothered to implement for this motherboard. I've had RX580 Nitro edition and I didn't use the latest drivers for it. The last traces of VP9 codec for youtube are in driver version 17.10.1 . I was running mine on a 650W PSU, but I see recommended min. is 550W, so I guess you should be good with your PSU. Are both monitors using HDMI? or DP?

 

[agent_x007]

Try to install pixel clock patcher : https://sourceforge.net/projects/amd-ati-pixel-clock-patcher/

 

[droopyRO]

The only thing I haven't tried is updating my BIOS.

I updated my BIOS dozens of times on many different boards both to upgrade and to downgrade. But if you are afraid to do it, first go to BIOS and load defaults usually the F7 key and then hit F10 to save and reboot.
Download the latest WHQL from AMD. Disable you internet connection. After that, make sure you uninstall your Nvidia drivers with DDU( https://www.guru3d.com/download/display-driver-uninstaller-download/ ) from Safe Mode, do not reboot and clean your AMD video drivers with DDU too. Reboot in to normal Windows and install the previous downloaded drivers, then connect to the internet. If that dose not work, you should try another HDMI/DP cable and see if you get a picture on your TV.

 

[nomdeplume]

but when I try to do anything slightly intensive (capture game footage with an external capture card, render in VEGAS 18), both my monitors go black, however, my PC is still on. I have to restart my system in order to actually see my monitors again, but they'll both become an unusual resolution and duplicate the display instead of dual setup. I did notice in task manager that utilization would generally jump to 80%, I found that I was experiencing a code 22 in the device manager for said card and tried to do a variety of things:

PSU!!! If you have a spare that can be swapped in and everything works....

Have you tried removing the capture card and all other extraneous hardware. Then run an intensive workload with one and then both monitors plugged into the new GPU?

Latest BIOS is probably a good call.
Physical inspection and isolated use of both capture card and GPU is probably a good step as well.
Firmware update to capture card
RAM (full system test such as OCCT)

 

[droopyRO]

If that CM 550W unit is fine, it should have no problem with that configuration, it will pull less than 300W from the wall while gaming. I have a spare PC with a 2700X and 5500XT and barely get to around 250W while gaming, my PSU is a 500W from Thermaltake.

 

[Mr.L]

I decided to go ahead an update my B350 Tomahawk Motherboard's BIOS to the latest version. At first it seemed like it fixed the issue since I was able to render a video for a bit longer, however, after a bit the issue at hand decided to near it's ugly head once more. (Also downgraded to as low as I possibly could go for drivers, but on AMD's website the lowest I can find is a little over a year ago) As for USB devices, I disconnected all unnecessary peripherals including the EL Gato HD60 capture card awhile ago. I've switched to JUST using 1 HDMI display for now in order to root out further issues. I could try a RAM test next.

Just now tried to launch AMD's software to see the BSOD log and I got an error message saying the display drivers couldn't be loaded and now I'm getting a code 31 in device manager

I decided to go ahead an update my B350 Tomahawk Motherboard's BIOS to the latest version. At first it seemed like it fixed the issue since I was able to render a video for a bit longer, however, after a bit the issue at hand decided to near it's ugly head once more. (Also downgraded to as low as I possibly could go for drivers, but on AMD's website the lowest I can find is a little over a year ago) As for USB devices, I disconnected all unnecessary peripherals including the EL Gato HD60 capture card awhile ago. I've switched to JUST using 1 HDMI display for now in order to root out further issues. I could try a RAM test next.

Just now tried to launch AMD's software to see the BSOD log and I got an error message saying the display drivers couldn't be loaded and now I'm getting a code 31 in device manager

I will add regarding the PSU, I don't have a spare one lying around and I'd prefer not to buy another. It is 5 years old and that I believe is when the warranty went out. I generally hear when that happens, products start to break. At this point I'm spit balling, but it could be that my PSU isn't use to the higher wattage draw because I only had a 1050 onboard for 5+ years.

I decided to go ahead an update my B350 Tomahawk Motherboard's BIOS to the latest version. At first it seemed like it fixed the issue since I was able to render a video for a bit longer, however, after a bit the issue at hand decided to near it's ugly head once more. (Also downgraded to as low as I possibly could go for drivers, but on AMD's website the lowest I can find is a little over a year ago) As for USB devices, I disconnected all unnecessary peripherals including the EL Gato HD60 capture card awhile ago. I've switched to JUST using 1 HDMI display for now in order to root out further issues. I could try a RAM test next.

Just now tried to launch AMD's software to see the BSOD log and I got an error message saying the display drivers couldn't be loaded and now I'm getting a code 31 in device manager


I will add regarding the PSU, I don't have a spare one lying around and I'd prefer not to buy another. It is 5 years old and that I believe is when the warranty went out. I generally hear when that happens, products start to break. At this point I'm spit balling, but it could be that my PSU isn't use to the higher wattage draw because I only had a 1050 onboard for 5+ years.

It seems to be a driver issue. Looking at windbg I'm getting a atikmpag error which is pointing at AMD's drivers. I had no clue their drivers are this bad. Is there any third party drivers I could use instead of AMDs for my card? Because I've gone through every available version I can find and still get the same issue.

I updated my BIOS dozens of times on many different boards both to upgrade and to downgrade. But if you are afraid to do it, first go to BIOS and load defaults usually the F7 key and then hit F10 to save and reboot.
Download the latest WHQL from AMD. Disable you internet connection. After that, make sure you uninstall your Nvidia drivers with DDU( https://www.guru3d.com/download/display-driver-uninstaller-download/ ) from Safe Mode, do not reboot and clean your AMD video drivers with DDU too. Reboot in to normal Windows and install the previous downloaded drivers, then connect to the internet. If that dose not work, you should try another HDMI/DP cable and see if you get a picture on your TV.

I went ahead and tried everything your recommended. After doing so, I opened VEGAS and instead of rending simply opening it caused the black screen.

 

[droopyRO]

Then try another PSU PCIE cable and/or your card on another PC, if you haven't done already. You could take it to work and ask one of your IT guys to test it.

 

[Mr.L]

Geek Squad is offering to test/fix the issue. I'll see how that goes

Then try another PSU PCIE cable and/or your card on another PC, if you haven't done already. You could take it to work and ask one of your IT guys to test it.

 

[RJARRRPCGP]

• Cooler Master MasterWatt 550W 80+ Bronze Certified ATX PSU

Sadly, that PSU could very well have bad caps now.