Mouse and keyboard function in BIOS but not in Windows 7

[HTC]

My sister's PC has this problem, and thus doesn't work.

- Made sure both mouse and keyboard are on USB 2.0 ports (were originally on USB ports 3.0)
- Tried searching online for a fix but all that was suggested for "an easy fix" was make sure legacy USB was selected, which it is.
- Also tried clearing CMOS + loading defaults: same problem.

board: AsRock FM2A88X+ - https://www.asrock.com/mb/AMD/FM2A88X Extreme4+/
CPU: AMD A10-7850K - https://www.techpowerup.com/cpu-specs/a10-7850k.c1744

Both mouse and CPU work just fine in BIOS, but don't function @ all in Windows 7.

Any tips?

 

[mb194dc]

How was Windows 7 installed? Did they ever work ? Must be driver issue with Windows 7, looks like drivers for that board are available online, need to insert USB driver in to windows 7 install media for clean install, if it doesn't have them already.

If they used to work and don't now, still need to fix the windows install with sfc scan / need the install media for other fix options. You could try remoting to that machine if RDP is enabled as that uses separate drivers and then install chipset drivers you can get for that board.

 

[HTC]

How was Windows 7 installed? Did they ever work ? Must be driver issue with Windows 7, looks like drivers for that board are available online, need to insert USB driver in to windows 7 install media for clean install, if it doesn't have them already.

If they used to work and don't now, still need to fix the windows install with sfc scan / need the install media for other fix options. You could try remoting to that machine if RDP is enabled as that uses separate drivers and then install chipset drivers you can get for that board.

It WAS working, and HAS been working for years.

This system IS NOT a zen system: this is a 2nd generation APU (i think it's 2nd).

This is the board: https://www.asrock.com/mb/AMD/FM2A88X Extreme4+/

 

[ir_cow]

Try a different USB port?

 

[HTC]

Try a different USB port?

I did: both mouse and keyboard were originally on USB 3.0 ports.

 

[mb194dc]

It WAS working, and HAS been working for years.

This system IS NOT a zen system: this is a 2nd generation APU (i think it's 2nd).

This is the board: https://www.asrock.com/mb/AMD/FM2A88X Extreme4+/

Must be damaged Windows install if they work in the bios and used to work in windows.

Fix windows install, if you can't use safe mode, you'll need install media and can try fix from that or reinstall

 

[ir_cow]

This has happened to me a lot back when using Win7. Unlike Win10, the drivers don't auto install for new devices. Seems to make like either it is now in new ports, or the drivers got corrupted.

 

[HTC]

Will attempt this later: thanks for the tips, thus far.

 

[HTC]

Fix windows install, if you can't use safe mode, you'll need install media and can try fix from that or reinstall

Tried safe mode ... and no mouse + no keyboard ...

Tried Windows Install media and couldn't do a system restore: tried two options, and both failed (restore points were 60+ days old).

So i removed the disc and let Windows start ... and, to my surprise, both mouse and keyboard are back ... YEAH BABY ...

Then, when Windows finishes loading up, it says "restore was successful" ... even though it said it failed ... OK

@ least it works again, YAY.

Thanks for all the help, dudes!

@ mods, you can lock it now.

EDIT

Spoke too soon ...

Now, it says Windows 7 isn't genuine ... but, since support has already ended, i'm having a bit of a problem here ...

 

[mb194dc]

Just use the script on GitHub, if you've got a license it's legit.

 

[HTC]

Just use the script on GitHub, if you've got a license it's legit.

How do i do that?

 

[Steevo]

From a command prompt run

SFC /scannow

then run

chkdsk -R

and allow it to reboot since the volume is in use
Edit….
Fucking autocorrect

 

[HTC]

From a command prompt run

SFC /scannow

then run

chkdsk -R

and allow it to reboot since the volume is in use
Edit….
Fucking autocorrect

1st command completed, but 2nd one says "The drive, path or file name isn't valid".

 

[Steevo]

Chkdsk C:\ -r

 

[HTC]

Chkdsk C:\ -r

"Invalid parameter -r"???

Maybe it's a language thing, since i'm using Windows in Portuguese: could that be it?

For example: to select all in English version is "Ctrl + A", but in Portuguese, is "Ctrl + T".

EDIT

Figured it out: removing the "\" and changing the "-r" to "/r" did the trick.

The command i entered was: "chkdsk c: /r"

I'm "soooooo out of touch with Windows ...": i haven't use it in so long that i forgot quite a lot already ...


EDIT #2


After these two commands and a Windows restart, it asked for the product #: unfortunately, after introducing this, it still says Windows isn't genuine.

What now?

 

[HTC]

Bump

 

[Dr. Dro]

Bump

Let's fix this mess.

sfc /scannow
dism /online /cleanup-image /restorehealth
shutdown /r /t 0

This will scan and repair damaged Windows files and issue a clean reboot command. Next, if Windows is a legitimate license and you own a product key, type in a command prompt as administrator:

slmgr.vbs /dli

If the license status here is shown as NOTIFICATION then:

slmgr.vbs /upk
slmgr.vbs /ipk XXXXX-XXXXX-XXXXX-XXXXX (replace by product key)
slmgr.vbs /ato

/ato sends a command for Windows to activate online with Microsoft. If the key is genuine or a valid hardware license entitlement exists, the activation will be successful.

 

[HTC]

Will attempt this next time i'm @ her computer: thanks, dude!

 

[HTC]

It gets stuck in this command:

"dism /online /cleanup-image /restorehealth"

Says "restorehealth is not recognized in this context", giving "error: 87"

EDIT

Actually, i tried it without the "/restorehealth" and it STILL gives "error: 87", so something else is amiss ...

 

[HTC]

Found this when searching online for what that DISM error 87 is:

Any other ideas?

 

[HTC]

UPDATE

Since i was going nowhere with this, i opted for a Windows 7 re-install, which went without issues ... until i tried to install the graphic drivers: no net access (Wi-Fi), so installation failed.

Tried everything i could think of, INCLUDING hooking up my own PC's net cable (brought her PC to my place to troubleshoot it more easily), but STILL no net ...


Tried installing Ubuntu ... and Wi-Fi works just fine ... so i gave Windows ANOTHER middle finger (1st my PC, and now my sister's).

 

[Dr. Dro]

Apologies, for some reason, I wasn't notified of any updates to this thread

After DISM failing I would have gone for the reinstall as well, but Windows 7 from scratch can be kind of difficult to get working today. Without the SHA-2 updates (which will require you to pretty much fully update the OS to get), the updating mechanism doesn't work correctly anymore. Newer drivers signed with SHA-2 won't work on unpatched installations of Windows 7 either, all in all, 10 is the oldest that you'll have a smooth time setting up.

Linux is a solid alternative, if your sis can adapt to it, I think that's pretty good.

 

[HTC]

Apologies, for some reason, I wasn't notified of any updates to this thread

After DISM failing I would have gone for the reinstall as well, but Windows 7 from scratch can be kind of difficult to get working today. Without the SHA-2 updates (which will require you to pretty much fully update the OS to get), the updating mechanism doesn't work correctly anymore. Newer drivers signed with SHA-2 won't work on unpatched installations of Windows 7 either, all in all, 10 is the oldest that you'll have a smooth time setting up.

Linux is a solid alternative, if your sis can adapt to it, I think that's pretty good.

No worries.

What surprised me was how i simply couldn't get net access, EVEN USING MY OWN net cable.

She doesn't use the PC much, to begin with: she backs up her "gazillion" photos both to her PC as well as to an external hard drive + little else and, for that, Ubuntu is enough.

 

[eidairaman1]

UPDATE

Since i was going nowhere with this, i opted for a Windows 7 re-install, which went without issues ... until i tried to install the graphic drivers: no net access (Wi-Fi), so installation failed.

Tried everything i could think of, INCLUDING hooking up my own PC's net cable (brought her PC to my place to troubleshoot it more easily), but STILL no net ...


Tried installing Ubuntu ... and Wi-Fi works just fine ... so i gave Windows ANOTHER middle finger (1st my PC, and now my sister's).

Reinstall as in a drive format?

 

[HTC]

Reinstall as in a drive format?

Yup.