Network card with wired connection keeps disconnecting on Windows 10... How do we fix this?

[winterwonderland]

I was helping my friend fix his PC where his integrated network card doesn't seem to allow him to connect to the internet. He must hit the "Network reset" in Windows 10 settings in order to get back online, but not long after, it reverts back to no internet behavior again...

He connects wired to the PC, so no wifi needed. I thought that perhaps it could've been the router, so i restarted that as well to no success.

What can be the cause of that and how to fix it?

 

[bug]

I was helping my friend fix his PC where his integrated network card doesn't seem to allow him to connect to the internet. He must hit the "Network reset" in Windows 10 settings in order to get back online, but not long after, it reverts back to no internet behavior again...

He connects wired to the PC, so no wifi needed. I thought that perhaps it could've been the router, so i restarted that as well to no success.

What can be the cause of that and how to fix it?

Take the router out of the equation and connect the PC straight to the Internet.
If that works, add the router back in, but use another Ethernet cable.
If that works, try a different Ethernet port (use and add-in card, if needed).

Let's see where if fails, before we start trying to fix it.

 

[Bill_Bright]

use another Ethernet cable.

^^^This^^^

Ethernet cables (and their connectors) are flimsy, fragile, and cheap but critical network devices. Factory made cables are rarely tested before they leave the factory. It is not uncommon for them to be poorly made and substandard, and easily damaged (and is why I always make - and test - my own). I would swap cables. And note router Ethernet ports can go bad (or be damaged) too. If another open port, swap that too.

 

[95Viper]

integrated network card doesn't seem to allow him to connect to the internet

I had a similar problem with mine, after I updated my drivers.
So, I uninstalled the device and software through the device manager.
Rebooted... then installed the latest version from the manufacturer.
Started working perfectly again and have had no problems since.

Like this:
Open Windows Device Manager.
Expand the section Network Adapters.
Right-click the Ethernet Connection (model) and select Properties.
Click the Driver tab.
Click Uninstall., plus, Check Delete the driver software for this device and click OK.
Reboot.
Then, Install the latest driver for your brand of network device.

 

[winterwonderland]

I had a similar problem with mine, after I updated my drivers.
So, I uninstalled the device and software through the device manager.
Rebooted... then installed the latest version from the manufacturer.
Started working perfectly again and have had no problems since.

Like this:
Open Windows Device Manager.
Expand the section Network Adapters.
Right-click the Ethernet Connection (model) and select Properties.
Click the Driver tab.
Click Uninstall., plus, Check Delete the driver software for this device and click OK.
Reboot.
Then, Install the latest driver for your brand of network device.

Sorry for late answer, but i will definitely try this, yes.

Upon investigating the pc more thoroughly, i discovered that somehow, the wireless network adapter is shown in settings, but not the ethernet...

I have attached some screenshots to show how it currently looks like.

@95Viper - yes, i want to do so, but how do i know who is the brand of my integrated network adapter?

Although text is in norwegian, you get the idea what's wrong. If not, feel free to ask me and i'll translate.

 

[95Viper]

Don't see it...
Have you checked your bios settings to see if it is enabled?
What motherboard is it?

 

[winterwonderland]

Don't see it...
Have you checked your bios settings to see if it is enabled?
What motherboard is it?

So, the odd thing is that when he "hits" the pc, about where the network connection is, it usually works... But, if he restarts the pc normally, it doesn't work once booted up... So yeah, it DOES work, so the it should be enabled in BIOS, right?

I'll have to take a look at the mobo since im not sure what brand it is.

 

[95Viper]

o yeah, it DOES work, so the it should be enabled in BIOS, right?

Probably.
If he hits it and it works... something seems to be losing connection. Or, a short.
If he can... tell them to look at the MB in the area of the chipset and see if there is anything that may be shorting the thing out.

If the chipset is dying... then they can, probably, go with an adapter card, if they have an available slot or USB, if they don't have a slot.

I'll have to take a look at the mobo since im not sure what brand it is.

OK

 

[trparky]

Is it an Intel NIC? If it is... see this --> PSA: Intel I226-V 2.5GbE on Raptor Lake Motherboards Has a Connection Drop Issue: No Fix Available | TechPowerUp

Intel I225-V NICs are also having lots of issues. Basically Intel Ethernet chips are pure garbage.

 

[Shrek]

Could this be in any way related to
KB5019275 Windows 10 19042.2546, 19044.2546, and 19045.2546 - Jan. 19 Windows Update - Windows 10 Forums (tenforums.com)
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