New build compter only seams to work with RAM in DIMM-slot B1 and\or B2

[Simplex0]

I have a new build computer with the following hard ware…..

Motherboard: ASUS ROG STRIX X570-E GAMING
BIOS: Version 1408
CPU: Ryzen 9 3950X
RAM: G.Skill Trident F4-3200C14D-32GTZR
(Kingston KVR24E17S8/8)
GPU: 2XNvidia GTX1070
M.2 Samsung 970 EVO Plus
M.2 Samsung 860 EVO

The problem is that when have a memory stick in DIMM slot A1 or A2 and try to start the computer I end up with a black screen and the motherboard Q-code displays 0d which according to the manual stands for ”Reserver for future AMI SEC codes” and the Q-LED for DRAM lights up with a steady light.
I have reset the CMOS and tried with a different memory but I still get the same error.

If I put the memory sticks in DIMM slot B1 or B2 everything seams to work ok and I get to the BIOS screen and in this case the Q-code displays 0c which also is a code for ”Reserver for future AMI SEC codes”
So fare I can only run the computer with the RAM in a single channel configuration with the memory installed in the B DIMM-slots.
Any ideas on what might cause this problem?

As the RAM seams to work fine when put in slot B1 and B2 I guess they are ok.
Is it most likely a faulty motherboard or CPU that causing this?

 

[TheLostSwede]

Does both the modules work on their own?
If both modules work on their own, it's most likely a damaged/faulty board. You didn't perhaps slip with a screwdriver when you attached the cooler? This is unfortunately a somewhat common reason why there's a problem.
It's unlikely that you got a faulty CPU, but not impossible.

 

[Simplex0]

If I set the memory sticks according to the manual it does NOT work, it ONLY works with memory in slot B1 and\or B2
And YES both the modules work on their own.

EDIT Thank you TheLostSwede, I will try with a new board later.

 

[TheLostSwede]

If I set the memory sticks according to the manual it does NOT work, it ONLY works with memory in slot B1 and\or B2

Yes, that was obvious from your first post, but my question was, does each stick work on their own in slot B2 or B1? If so, it's not the RAM that's faulty.
Something is seemingly broken.

 

[Vayra86]

Dead RAM slots happen, been there done that and it means insta RMA that sucker (board)

Or better yet, return and get new one directly. This is DOA

 

[Simplex0]

Yes. Both memory sticks seams to work, when I put them in slot B1, B2 they show up in the BIOS screen.

Dead RAM slots happen, been there done that and it means insta RMA that sucker (board)

Or better yet, return and get new one directly. This is DOA

Thank you Vayra86, I will get a new M-board when my wallet allows it.

 

[Vayra86]

Yes. Both memory sticks seams to work, when I put them in slot B1, B2 they show up in the BIOS screen.



Thank you Vayra86, I will get a new M-board when my wallet allows it.

What do you mean, can you not send it back? This is a money back or replacement case... has to have warranty.

 

[Simplex0]

What do you mean, can you not send it back? This is a money back or replacement case... has to have warranty.

I have modded the chipset cooling so sending it back is not an option I'm afraid. I think I will try to run it with the RAM in single channel configuration if that will work.

 

[heky]

I have modded the chipset cooling so sending it back is not an option I'm afraid. I think I will try to run it with the RAM in single channel configuration if that will work.

Modded in what way? Have some pictures maybe? Are you trying to run 2 different sets of memory together?

 

[TheLostSwede]

I have modded the chipset cooling so sending it back is not an option I'm afraid. I think I will try to run it with the RAM in single channel configuration if that will work.

And here we go... I bet you scratched some traces off that board...

 

[Chomiq]

I have modded the chipset cooling so sending it back is not an option I'm afraid. I think I will try to run it with the RAM in single channel configuration if that will work.

Why did you do it?

 

[TheoneandonlyMrK]

View attachment 154953
Why did you do it?

Bit harsh, new member n all.

 

[Simplex0]

And here we go... I bet you scratched some traces off that board...

I bet I didn't as it was the air intake I modded and not while it was mounted on the board.

 

[heky]

Well i would try and RMA it anyway.

 

[TheLostSwede]

I bet I didn't as it was the air intake I modded and not while it was mounted on the board.

Easily done...
Ex colleague of mine even managed to shave a few SMT/SMD components off a board, as he was watching footy on telly while building his system...

 

[Simplex0]

View attachment 154953
Why did you do it?

I usually make modifications when I build a new computer, in this case the stupid air intake to the chipset cooler that get totally blocked by the graphic card.
My mistake was that I did not waited until I had all the parts, motherboard, CPU and ram, so I could make a test run.
It sucks but Its not a catastrophe, it still works, just not in dual channel.

 

[Chomiq]

I usually make modifications when I build a new computer, in this case the stupid air intake to the chipset cooler that get totally blocked by the graphic card.
My mistake was that I did not waited until I had all the parts, motherboard, CPU and ram, so I could make a test run.
It sucks but Its not a catastrophe, it still works, just not in dual channel.

Yeah maybe if you waited a bit you'd realize that the chipset fan is not spinning at all for most of the time. But hey, you live and learn.

 

[Simplex0]

Yeah maybe if you waited a bit you'd realize that the chipset fan is not spinning at all for most of the time. But hey, you live and learn.

I can hear the chipset fan a little but I expect it to be worse as I will run this computer on full load all day with heat coming from 2 graphic cards that blocks a lot of the air intake.
But hey, you live and learn.

 

[Caring1]

Modded in what way? Have some pictures maybe? Are you trying to run 2 different sets of memory together?

Indeed it appears he has mixed ecc ram and non ecc ram.

 

[tussinman]

RAM: G.Skill Trident F4-3200C14D-32GTZR
(Kingston KVR24E17S8/8)
Is it most likely a faulty motherboard or CPU that causing this?

Indeed it appears he has mixed ecc ram and non ecc ram.

If TC is still there this is most likely your issue.

 

[Simplex0]

Indeed it appears he has mixed ecc ram and non ecc ram.

No. I have tried BOTH types of memory, 1 stick only and put in DIMM-slot A2 and non of them worked in that slot.
I use the Kingston memory in my Threadripper build where they works just fine.

 

[Vayra86]

Easily done...
Ex colleague of mine even managed to shave a few SMT/SMD components off a board, as he was watching footy on telly while building his system...

So now there is picture in my head of some hairy dude standing in front of a TV with a shaving device applied to a motherboard.

Thanks

I can hear the chipset fan a little but I expect it to be worse as I will run this computer on ful load all day with heat coming from 2 graphic cards that blocks a lot of the air intake.
But hey, you live and learn.

That's what's up. If it can't be fixed, move on.

 

[Simplex0]

This make me wonder if my problem is that ASUS has screwed up their latest BIOS versions......
https://rog.asus.com/forum/showthread.php?118154-Bios-1-Dimm-B1-amp-B2-Bad-Bios-2-All-Dimms-good

 

[R0H1T]

Go back to an old(er) BIOS, see what changes if anything at all

 

[Shou Miko]

Why is it that everytime people have a problem with their Ryzen system and I look at the specs I see a Asus board and more and more "ASUS ROG STRIX xxxx-E GAMING" board

Mostly it's the B450 variant of the Strix E Gaming but now it's the X570.