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No backlight in my ROG GL702?

Joined
May 25, 2017
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System Name QARTS PC
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Video Card(s) MSI RX 580 8GB Gaming X
Storage WD 7TB(4+3)
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Case Ant Esports Ice 511MT
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Mouse Logitech G300
Keyboard Dell Generic
Hello everyone,
I bought a ROG GL702VM off ebay and although its working fine but my only concern is its backlight is not working
On pressing Fn+F4 on screen it displays backlight is up but it doesnt actually lit.
I have downloaded latest ATK packagd and installed still the same.
Any other possible way to get it working again?
Thanks and regards everyone.

PS-The Power key does have an Red LED which lights up.
 
Joined
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System Name Acer Nitro 5 (AN515-45-R715)
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Software Windows 11 beta channel
I have the little brother GL502VMK

Run setup again, it offers a repair option

 
Joined
May 25, 2017
Messages
151 (0.06/day)
Location
INDIA
System Name QARTS PC
Processor Ryzen 3500
Motherboard MSI B450 PRO VDH MAX
Cooling Stock
Memory XPG Adata 8GB 2800MHz
Video Card(s) MSI RX 580 8GB Gaming X
Storage WD 7TB(4+3)
Display(s) Sony Bravia 46
Case Ant Esports Ice 511MT
Power Supply Coolermaster 550W 80+
Mouse Logitech G300
Keyboard Dell Generic
I have the little brother GL502VMK

Run setup again, it offers a repair option

Okay i will try it once again.
Well what do you think its hardware or software related issue?
PS-Flight mode key also lights up on pressing Fn+F2!
 
Joined
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Messages
757 (0.15/day)
Location
Germany
System Name Acer Nitro 5 (AN515-45-R715)
Processor AMD Ryzen 9 5900HX
Motherboard AMD Promontory / Bixby FCH
Cooling Acer Nitro Sense
Memory 32 GB
Video Card(s) AMD Radeon Graphics (Cezanne) / NVIDIA RTX 3080 Laptop GPU
Storage WDC PC SN530 SDBPNPZ
Display(s) BOE CQ NE156QHM-NY3
Software Windows 11 beta channel
Now i vaguely remember to have had that issue once.
A simple reboot did not help, i had to power off and on again.

If that does not fix it, reset the embedded controller.
Asus calls it "hard reset"
 
Joined
May 25, 2017
Messages
151 (0.06/day)
Location
INDIA
System Name QARTS PC
Processor Ryzen 3500
Motherboard MSI B450 PRO VDH MAX
Cooling Stock
Memory XPG Adata 8GB 2800MHz
Video Card(s) MSI RX 580 8GB Gaming X
Storage WD 7TB(4+3)
Display(s) Sony Bravia 46
Case Ant Esports Ice 511MT
Power Supply Coolermaster 550W 80+
Mouse Logitech G300
Keyboard Dell Generic
Now i vaguely remember to have had that issue once.
A simple reboot did not help, i had to power off and on again.

If that does not fix it, reset the embedded controller.
Asus calls it "hard reset"
Thank you for your reply but can you please tell me that will doing hard reset erase my data as well?
 
Joined
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Messages
757 (0.15/day)
Location
Germany
System Name Acer Nitro 5 (AN515-45-R715)
Processor AMD Ryzen 9 5900HX
Motherboard AMD Promontory / Bixby FCH
Cooling Acer Nitro Sense
Memory 32 GB
Video Card(s) AMD Radeon Graphics (Cezanne) / NVIDIA RTX 3080 Laptop GPU
Storage WDC PC SN530 SDBPNPZ
Display(s) BOE CQ NE156QHM-NY3
Software Windows 11 beta channel
Try power off/on first. I'm confident it will help.

The "hard reset" described at https://www.asus.com/support/FAQ/1032747 only erases data used by the embedded controller.
Actually i just tried it. Since nothing was wrong on my rig, the content looks like before.

 
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