PC doesn't shut off and restart when I select "Restart"

Thimblewad · Feb 7, 2024

Hello guys!

A friend of mine has a problem with his PC. It started happening recently, no new hardware or software has been installed. When he presses "Shutdown" in the start menu, the PC shuts off normally. When he presses "Restart", the PC says "restarting", gets a black screen, the keyboard and mouse die, but the PC keeps running and he has to force shutdown and then start it again. He's using Windows 11.

Has anyone encountered this before?

Thanks a bunch! :toast:

meatwar · Feb 7, 2024

That seems that the shutdown was a Supend/Hibernation then when it powers on again, some drivers related to hw devices or system itself can wakeup/power management off/disable for them.
OS settings tampered or OS system files corrupted/bad integrity can also lead to this behaviour.

Now regarding this kind of issue and posts on a forum, doesn't seem useful for users to know witch OS has the system and for start, a small brief of system hw description???

Vya Domus · Feb 7, 2024

Turn off all the power saving features and hibernation/sleep.

Veseleil · Feb 7, 2024

Check my thread from the other day, it might help: https://www.techpowerup.com/forums/threads/win-10-wont-power-off-reboot.318757/

Thimblewad · Feb 7, 2024

meatwar said:
That seems that the shutdown was a Supend/Hibernation then when it powers on again, some drivers related to hw devices or system itself can wakeup/power management off/disable for them.
OS settings tampered or OS system files corrupted/bad integrity can also lead to this behaviour.

Now regarding this kind of issue and posts on a forum, doesn't seem useful for users to know witch OS has the system and for start, a small brief of system hw description???

Please re-read my post and don't be toxic. I'm a senior member, if specs were important I'd list them but it has nothing to do hardware wise.

Veseleil said:
Check my thread: https://www.techpowerup.com/forums/threads/win-10-wont-power-off-reboot.318757/

I have checked it, but unfortunately, completely disabling the pagefile is not an option. Will check his hibernation settings and get back to you

Veseleil · Feb 7, 2024

Thimblewad said:
completely disabling the pagefile is not an option.

Just like hibernation ON isn't an option for me.

Thimblewad said:
Will check his hibernation settings and get back to you

powercfg -h off with an elevated cmd prompt will disable hibernation.

System Name	Thermaltake
Processor	AMD Ryzen 5 5800X3D @ 4.60 GHz
Motherboard	Gigabyte B550 Aorus Elite V2
Cooling	Thermalright Peerless Assassin
Memory	32 GB Crucial Ballistix @ 3600 MHz CL16
Video Card(s)	XFX 319 Merc 6800 XT (330W)
Storage	Kingston 256GB SSD \| Kingston 240GB NVMe \| Samsung 1TB NVMe \| Samsung F3 1TB HDD \| Barracuda 2TB HDD
Display(s)	34" ultrawide LG 34GS95QE 240 Hz OLED \| 55" LG UR91 4k@60Hz
Case	Phanteks Eclipse P400
Audio Device(s)	G Pro X Lightspeed headset, Z906 5.1 speakers
Power Supply	Thermaltake GF1 850 W - 80 Plus Gold
Mouse	Logitech G502 HERO Lightspeed
Keyboard	ROG Strix Scope RX
Software	Windows 11 Pro x64
Benchmark Scores	Superposition - 11033 Heaven - 6153

System Name	ROG
Processor	i5-11400F
Motherboard	ROG Strix Z490-H Gaming
Cooling	Be Quiet Pure Rock (BK009)
Memory	Kingston Fury RENEGADE KF3600C16D4/16GX (KIT 2x16)
Video Card(s)	GTX1060 6Gb AERO ITX OC
Storage	NVMe WD Black SN750 ; Samsung EVO 840 SSD and Mechanical TBs...
Display(s)	iiyama Black Hawk G-Master GB2745HSU
Case	CM HAF-X
Audio Device(s)	Yamaha AV Creative DTT2200
Power Supply	Corsair RM-1000
Mouse	SteelSeries Rival
Keyboard	MS Sidewinder X6
Software	Windows 10/11

System Name	Good enough
Processor	AMD Ryzen R9 7900 - Alphacool Eisblock XPX Aurora Edge
Motherboard	ASRock B650 Pro RS
Cooling	2x 360mm NexXxoS ST30 X-Flow, 1x 360mm NexXxoS ST30, 1x 240mm NexXxoS ST30
Memory	32GB - FURY Beast RGB 5600 Mhz
Video Card(s)	Sapphire RX 7900 XT - Alphacool Eisblock Aurora
Storage	1x Kingston KC3000 1TB 1x Kingston A2000 1TB, 1x Samsung 850 EVO 250GB , 1x Samsung 860 EVO 500GB
Display(s)	LG UltraGear 32GN650-B + 4K Samsung TV
Case	Phanteks NV7
Power Supply	GPS-750C

System Name	1️Purple Haze 2️Vacuum Box
Processor	1️AMD Ryzen 7 5800X3D (-30 CO) 2️Intel Xeon E3-1241 v3
Motherboard	1️MSI B450 Tomahawk Max 2️Gigabyte GA-Z87X-UD5H
Cooling	1️Dark Rock 4 Pro, P14, P12, T30 case fans 2️212 Evo & P12 PWM PST x2, Arctic P14 & P12 case fans
Memory	1️32GB Ballistix (Micron E 19nm) CL16 @3733MHz 2️32GB HyperX Beast 2400MHz (XMP)
Video Card(s)	1️6900XTXH ASRock OC Formula LM'd & Phanteks T30x3 2️5700XT Sapphire Nitro+ LM'd & Arctic P12x2
Storage	1️ADATA SX8200 Pro 1TB, Toshiba P300 3TB x2 2️Kingston A400 120GB, Fanxiang S500 Pro 256GB
Display(s)	TCL C805 50" 2160p 144Hz VA miniLED, Mi 27" 1440p 165Hz IPS, AOC 24G2U 1080p 144Hz IPS
Case	1️Modded MS Industrial Titan II Pro RGB 2️Heavily Modded Cooler Master Q500L
Audio Device(s)	Audient iD14 MKII, Adam Audio T8Vs, Bloody M550, HiFiMan HE400se, Tascam TM-80, DS4 v2
Power Supply	1️Rosewill Capstone 1000M 2️Enermax Revolution X't 730W (both with P14 fans)
Mouse	Logitech G305, Bloody A91, Amazon basics, Logitech M187
Keyboard	Redragon K530, Bloody B930, Epomaker TH80 SE, BTC 9110
Software	W10LTSC 21H2, PBO2, FF, MusicBee, mpv, ImageGlass, OpenRGB, FanControl, Greenshot, DS4Win, Signal

System Name	Thermaltake
Processor	AMD Ryzen 5 5800X3D @ 4.60 GHz
Motherboard	Gigabyte B550 Aorus Elite V2
Cooling	Thermalright Peerless Assassin
Memory	32 GB Crucial Ballistix @ 3600 MHz CL16
Video Card(s)	XFX 319 Merc 6800 XT (330W)
Storage	Kingston 256GB SSD \| Kingston 240GB NVMe \| Samsung 1TB NVMe \| Samsung F3 1TB HDD \| Barracuda 2TB HDD
Display(s)	34" ultrawide LG 34GS95QE 240 Hz OLED \| 55" LG UR91 4k@60Hz
Case	Phanteks Eclipse P400
Audio Device(s)	G Pro X Lightspeed headset, Z906 5.1 speakers
Power Supply	Thermaltake GF1 850 W - 80 Plus Gold
Mouse	Logitech G502 HERO Lightspeed
Keyboard	ROG Strix Scope RX
Software	Windows 11 Pro x64
Benchmark Scores	Superposition - 11033 Heaven - 6153

PC doesn't shut off and restart when I select "Restart"

Thimblewad

meatwar

Vya Domus

Veseleil

Thimblewad

Veseleil