pc keeps "crashing"/black screen

[bobomcbob]

hello
some time ago the police confiscated my pc(story for another time) so i bought a new one on a budget. everything worked fine, no problems at all other than low performance in most new games.
i started to look for a decent gpu in my price range and found the rx 570 8gb. since i put the gpu in my pc it started to randomly crash/monitors just go dark and i have to press the reset button, or the monitors go black for like a second(like when you change the hz or something) then back to normal. rarest error was a "video scheduler internal error" bluescreen(dunno if even related). at first i thought is was because of my 450w psu so i bought a 600w psu but the problems still remains. i installed windows several times new and reset the bios also all drivers are up to date. even tho atm im using a older adrenalin version just to see if its driver related.
most of this happens when i watch 2 twitch streams at the same time after like 5min, or 1 stream and a movie/show(vlc or mpc) this happens on both chrome and firefox. i did several bechmarks and stress test without any problems at all, the only games i experienced this so far are LoL and slay the spire. no mans sky, football manager, witcher 3 and several other games were running super smooth.
this happens only when i use 2 monitors, when i use just one(tested on both) everything works as it should, no chrashes or black screen. i also switched cables between hdmi and dp on either monitor, doesnt change anything.
i really hope any one here knows wtf is going on


here are the specs:
Windows 10
AMD Ryzen 5 2400
GGigabyte GA-AX370M-DS3H
Sapphire Pulse Radeon RX 570 8GB
Patriot Viper 4 DIMM Kit 16GB, DDR4-3000, CL16-18-18-36
LC-Power Cosmo Cool LC-CC-95
Cooler Master MasterWatt Lite v2 400W(old one)
RealPower RP600 ECO bronze 80+cucial
samsung and crucial ssd
Samsung C24FG70
AOC 2460G5

 

[potato580+]

your psu seems need an retired ticket, chance to get new one maybe? or you can borrow it from friends and try to sort the issue

 

[bobomcbob]

your psu seems need an retired ticket, chance to get new one maybe? or you can borrow it from friends and try to sort the issue

i bought a new one, same problem

 

[eidairaman1]

Is the card used?

 

[Countryside]

So the problem occurs only when you use 2 monitors ? What version of vga drivers are you using.

 

[eidairaman1]

Turn off hardware acceleration in webbrowsers, cpu is enough to handle them.

 

[bobomcbob]

Is the card used?

no. i also checked if maybe the bios was changed but its the original on.

Turn off hardware acceleration in webbrowsers, cpu is enough to handle them.

already did that on chrome and ff.

So the problem occurs only when you use 2 monitors ? What version of vga drivers are you using.

yes it seems like it. i used the newest adrenalin 20.1.3 i think and the 20 versions before.
yesterday i wanted to try an older version so i uninstalled everything via ddu after that windows installed 19.20 on its own.
so far i had one crash this morning but since then everything is running smoothly, 2 streams + yt + a game in the background without any problems!
same thing happend some time ago and after i restarted my pc everything went back to being shit..

 

[eidairaman1]

So where did you buy the card from?

 

[DeathtoGnomes]

with the ryzen 2400, you do know that has built in graphics?

how are you connecting the two monitors? both to the discreet card? did you disable on-board graphics? what are the temps when your pc crashes with those specific games?

Use GPU-Z to get a log at the time of the crashes.

Didnt someone mention problems when using 4 sticks of ram on ryzen systems?

 

[bobomcbob]

So where did you buy the card from?

ebay shop

with the ryzen 2400, you do know that has built in graphics?

how are you connecting the two monitors? both to the discreet card? did you disable on-board graphics? what are the temps when your pc crashes with those specific games?

Use GPU-Z to get a log at the time of the crashes.

Didnt someone mention problems when using 4 sticks of ram on ryzen systems?

yes i know that and as i said the performance was rather shit in new games, thats why i decided to get a gpu.
yes both connected to the gpu and yes i also disabled the apu.
temps are mostly at around 50°C. it sometimes "crashed" when i didnt even do anything for several minutes other than watching 2 streams

 

[DeathtoGnomes]

ebay shop

it likely the card was used for mining and has had the BIOS flashed for it. The fact that it works for some games and not others could mean the seller flashed it back with a usable BIOS but not the original one. @eidairaman1 will be more helpful there, he'll need pics of the stickers and GPU-Z info.

 

[bobomcbob]

it likely the card was used for mining and has had the BIOS flashed for it. The fact that it works for some games and not others could mean the seller flashed it back with a usable BIOS but not the original one. @eidairaman1 will be more helpful there, he'll need pics of the stickers and GPU-Z info.

yea i read about that but i doubt that but then again i have absolutely no clue about these things.
here are also some gpu-z pics

 

[eidairaman1]

Get the sku sticker picture from side of card heatsink please, its by pci connector

ebay shop


yes i know that and as i said the performance was rather shit in new games, thats why i decided to get a gpu.
yes both connected to the gpu and yes i also disabled the apu.
temps are mostly at around 50°C. it sometimes "crashed" when i didnt even do anything for several minutes other than watching 2 streams

 

[bobomcbob]

Get the sku sticker picture from side of card heatsink please, its by pci connector

this should be it right?

 

[eidairaman1]

verify you have a dual bios switch on edge of card please

 

[bobomcbob]

verify you have a dual bios switch on edge of card please

when i was looking for solutions, i found this paper in the box, so i pulled the gpu out and looked it up for the switch but couldnt find anything that looked even remotely like a switch..

 

[eidairaman1]

when i was looking for solutions, i found this paper in the box, so i pulled the gpu out and looked it up for the switch but couldnt find anything that looked even remotely like a switch..

Take a picture of the card in that position specified in picture, also take a picture of the entire side of the gpu from the backplate on edge where pcie power jacks are-take pic of that entire edge

 

[bobomcbob]

Take a picture of the card in that position specified in picture, also take a picture of the entire side of the gpu from the backplate on edge where pcie power jacks are-take pic of that entire edge

never mind im just blind as fuck.... there is the switch

 

[eidairaman1]

never mind im just blind as fuck.... there is the switch

Flip it and lets see

 

[bobomcbob]

Flip it and lets see

did that, was running without any problems for like an hour then the same problem occured, monitors went dark and i had to press the reset button

 

[eidairaman1]

Pull the heatsink and get a close up of a ram chip make sure info is clear. Replace thermal compound on gpu die, make sure to clean it and the heatsink first before applying fresh compound to gpu die.

 

[Edwired]

The crashing sound something is conflicting some where have you tried resetting the bios in order to have a standard stock form to rule out anything and check if the ram is seated correctly?

What motherboard are you using?

Didnt see the spec at the top my bad

 

[bobomcbob]

Pull the heatsink and get a close up of a ram chip make sure info is clear. Replace thermal compound on gpu die, make sure to clean it and the heatsink first before applying fresh compound to gpu die.

have to do that on monday because i dont have any paste or cleaning stuff here.

The crashing sound something is conflicting some where have you tried resetting the bios in order to have a standard stock form to rule out anything and check if the ram is seated correctly?

What motherboard are you using?

Didnt see the spec at the top my bad

yea i did that i also tested several settings but nothing worked so far..
yesterday before i shut down the pc to get the sticker pics everything worked as it should without any flickering, black screens or crashes for like a day(no reboots ofc), a couple minutes after i booted up the pc the problems reappeared

 

[Edwired]

Right need to check the event viewer by right clicking the start menu to bring up the sub menu that have a list of things it near the top of that and list down the error that shows in windows logs - system

 

[bobomcbob]

Right need to check the event viewer by right clicking the start menu to bring up the sub menu that have a list of things it near the top of that and list down the error that shows in windows logs - system

okay. have to change the windows language to english first but so far i see alot of kernel erros, the latest is a display error "AMDKMDAP" stopped working. id: 4101 - both monitors went black for a sec. alot of DistributedCOM id: 10016 warnings.