Pc won't wake up from long sleep.

[Ozozuz]

Hello guys,
It's been almost a month that I started to have a strange problem where my pc won't turn on again after being in sleep mode for a long period.
If I manually test the sleep mode it has no problem posting and booting back to the os but when I leave my pc on for a while, 4/5 of the times the boot stuck at VGA and wont turn on again.
Morover, when this happens, i have to keep turning it on-off a few times before it finally boots normally into windows, what do you think it's happening and what can be the reason behind this behaviour?
CPU: 3700x stock
Mobo: b550m mortar (already tried 2 different bios version)
Gpu: 6800xt (already tried at least 2 driver releases)

http://imgur.com/8de7DtO

http://imgur.com/o7eiWEh

 

[Jose Jeswin]

Disable fast startup in power options...

 

[Shou Miko]

Like @Jose Jeswin says try to turn off "Turn on fast startup" in Windows 10 it works for most old systems.

But since you are on a AMD Ryzen system try to remove all AMD chipset drivers, USB and so on install the newest once directly from AMD and remove Ryzen master with all regedit keys and so on and install the newest version.

I use to have a AMD Ryzen 3900X system on a B550 never used the sleep mode doe but had other weird quirks so I am back to a Intel Core i7-11700K and everything is just more stable for me.

 

[Ozozuz]

Disable fast startup in power options...

Already disabled, along with the hybernate.

Like @Jose Jeswin says try to turn off "Turn on fast startup" in Windows 10 it works for most old systems.

But since you are on a AMD Ryzen system try to remove all AMD chipset drivers, USB and so on install the newest once directly from AMD and remove Ryzen master with all regedit keys and so on and install the newest version.

I use to have a AMD Ryzen 3900X system on a B550 never used the sleep mode doe but had other weird quirks so I am back to a Intel Core i7-11700K and everything is just more stable for me.

I'm currently on the latest chipset (but tried at least a couple of versions) with no luck, also no RyzenMaster installed.

 

[Shou Miko]

Already disabled, along with the hybernate.

I'm currently on the latest chipset (but tried at least a couple of versions) with no luck, also no RyzenMaster installed.

Does Event Viewer in Windows 10 show anything useful?

Do you use a Windows 10 downloaded from Microsoft or a custom version?

 

[DeathtoGnomes]

if driver updates fail, try disabling hibernation.

 

[AusWolf]

As said before, disable fast startup and hibernation. Also disable hybrid sleep in the advanced power settings.

 

[northvisit]

This might be not valid for you, but I have problems to wake up from sleep with my Corsair mouse (clicking a button). It wakes only if I press power button or use an another (cheaper) old lenovo mouse. I also notice a lot problems in resizing/moving windows applications (like browser) with that same Corsair mouse. Somehow windows fails detecting clicks with that. In other forums many complain windows mouse control a lot but the root cause could be the mouse itself (or combination)

 

[ThrashZone]

Hi,
Remove and reinstall the gpu and driver after
What type of mouse and keyboard being used wired or wireless ?

 

[Bill_Bright]

Did it used to work fine and expected after long periods of being off? If so, then changing fast startup and other setting is not the solution.

And define "long period". Are you talking being in sleep mode for days? Weeks? Months or longer?

Any chance you had power outages while the computer was in sleep mode? That would do it.

If you are talking weeks or longer, I would open the case to make sure no critters decided to take up residence inside the case. While open, clean out the heat-trapping dust. Make sure the case power switch is clean of crud too. And you might also consider swapping out the PSU. How old is the CMOS battery?

 

[eidairaman1]

Did it used to work fine and expected after long periods of being off? If so, then changing fast startup and other setting is not the solution.

And define "long period". Are you talking being in sleep mode for days? Weeks? Months or longer?

Any chance you had power outages while the computer was in sleep mode? That would do it.

If you are talking weeks or longer, I would open the case to make sure no critters decided to take up residence inside the case. While open, clean out the heat-trapping dust. Make sure the case power switch is clean of crud too. And you might also consider swapping out the PSU. How old is the CMOS battery?

This, and a bios reset along with saving factory defaults may help.

I wonder if there is a problem with loser10 that cant handle certain C/P states..

 

[Jose Jeswin]

There is also a POWER STATE option in the Bios.....with 3 states....normally returns the computer to how it was before a power failure\interruption...
1.Power On
2.Power Off
3.Last State
Worked in my old core 2 duo systems......not sure if its relevant in modern ryzen systems anymore.....

If there is any interruptions in power during sleep/hibernate mode...the above bios option maybe triggered i believe....worth checking it out...

 

[Bill_Bright]

I wonder if there is a problem with loser10 that cant handle certain C/P states..

Loser10?

Anyway, with over 1 billion W10 systems out there, if it was a problem with Windows, 1000s or even millions of users would be complaining. I myself have a couple systems that stay in sleep mode up to 4 weeks at a time that always wake up fine with a press of key.

My guess, assuming it used to work fine, is there was a power interruption at some point while it was in sleep mode. That could result in this scenario.

 

[Ozozuz]

Sorry guys, I was away for a few days and I couldn't answer.

Does Event Viewer in Windows 10 show anything useful?

Do you use a Windows 10 downloaded from Microsoft or a custom version?

Not very good at reading the EV, but I don's see any particularly interesting info, only Kernel-Power related, eventID 41, windows is kinda fresh and official.

if driver updates fail, try disabling hibernation.

Already tried, no success.

As said before, disable fast startup and hibernation. Also disable hybrid sleep in the advanced power settings.

I will try for the Hybrid Sleep, fast startup and hib are already disabled.

This might be not valid for you, but I have problems to wake up from sleep with my Corsair mouse (clicking a button). It wakes only if I press power button or use an another (cheaper) old lenovo mouse. I also notice a lot problems in resizing/moving windows applications (like browser) with that same Corsair mouse. Somehow windows fails detecting clicks with that. In other forums many complain windows mouse control a lot but the root cause could be the mouse itself (or combination)

Hi,
Remove and reinstall the gpu and driver after
What type of mouse and keyboard being used wired or wireless ?

I have a wireless mouse (g305) i can't wake up my pc from the keyboard neither from the mouse, I have to wake it up from the power button.

Did it used to work fine and expected after long periods of being off? If so, then changing fast startup and other setting is not the solution.

And define "long period". Are you talking being in sleep mode for days? Weeks? Months or longer?

Any chance you had power outages while the computer was in sleep mode? That would do it.

If you are talking weeks or longer, I would open the case to make sure no critters decided to take up residence inside the case. While open, clean out the heat-trapping dust. Make sure the case power switch is clean of crud too. And you might also consider swapping out the PSU. How old is the CMOS battery?

Long-period ~ 4-5hours? It's kinda unpredictable. I'm sure that for a very short period of sleep (like a few minutes just to test it) works perfectly, the remaining are kinda random.
I'm confident enough to rule out power outages, we have them very rarely.
The cmos battery is quite new (assuming that the kinda new motherboard has a kinda new battery )

Thank you guys, sorry for the late reply

 

[Bill_Bright]

The cmos battery is quite new (assuming that the kinda new motherboard has a kinda new battery

CMOS batteries typically last at least 3 years but I have seen them last 10 years. However, I have also had a couple that were bad right out of the new package. It is not likely yours is bad, but since they are so inexpensive, little is lost if a new one does not fix the problem.