Problem with headphones

[neo101]

Hello, so after Christmas I bought a pair of headphones (HyperX Cloud 3 Wired), and everything was great for a couple of months, but after that I started getting this extremely loud ear piercing buzzing noise coming out of them at random times, and every time it happened I had to restart my whole computer for them to work normally again. I fiddled around with settings and stuff but nothing fixed it so I brought them back to the store and they took them in for troubleshooting. After about 20 days the store called and told me they would replace them with new ones, so I got a brand new pair of the same headphones last month. Now with the new headphones I started to experience the same exact problem and I can't pinpoint where it's coming from. I've used different brands of headphones on this same computer but I've never had this issue.

Any advice?

 

[FreedomEclipse]

How are you hooking them up 3.5mm jack or USB?

 

[Marcus L]

Not happened with any other headphones, happened with the same set twice, buy a different set and get your money back/exchange

 

[neo101]

How are you hooking them up 3.5mm jack or USB?

USB, I've had other pairs that were USB but this is the first time I come across this problem :/

Not happened with any other headphones, happened with the same set twice, buy a different set and get your money back/exchange

Yeah, never happened before, weird that its just this one brand xD

 

[FreedomEclipse]

Have you tried different usb ports or tried it on a different device? a laptop maybe? or a friends PC perhaps?

I think these things rarely need drivers to work and if there are drivers - I cant find them. I am seeing there was a firmware update in 2024 so If you dont have HyperX NGENUITY installed it might be worth installing that and seeing if theres any updated firmwares to be had.

If its not that. I seem to come across people having issues with the dongle.

Do you use the dongle at all? If you are then disconnect it and use a 3.5mm to 3.5mm cable and plug directly into your soundcard and see what happens.

 

[neo101]

Have you tried different usb ports or tried it on a different device? a laptop maybe? or a friends PC perhaps?

I think these things rarely need drivers to work and if there are drivers - I cant find them. I am seeing there was a firmware update in 2024 so If you dont have HyperX NGENUITY installed it might be worth installing that and seeing if theres any updated firmwares to be had.

If its not that. I seem to come across people having issues with the dongle.

View attachment 401355

Do you use the dongle at all? If you are then disconnect it and use a 3.5mm to 3.5mm cable and plug directly into your soundcard and see what happens.

I've given them to a friend but he didn't experience anything similar, I have another friend with the same pair of headphones also not having any problems, so I started to think that my computer is the problem not the headphones, I wanted to try the 3.5mm but the cable is too short, I have a 3.5mm extension cable, would it be okay to use that? It splits into audio and mic

 

[FreedomEclipse]

I've given them to a friend but he didn't experience anything similar, I have another friend with the same pair of headphones also not having any problems, so I started to think that my computer is the problem not the headphones, I wanted to try the 3.5mm but the cable is too short, I have a 3.5mm extension cable, would it be okay to use that? It splits into audio and mic

You might not be able to use the mic with it but for the purposes of testing it will be fine to try. We're just trying to figure out if its the hyperX dongle that is bad.

If you've tried different USB ports but the issue still happens then it could be a bad grounding issue on your MB. Not a whole lot you can do apart from either switching the board out with another or sticking with the traditional analogue 3.5mm jack if that works for you.

 

[neo101]

Have you tried different usb ports or tried it on a different device? a laptop maybe? or a friends PC perhaps?

I think these things rarely need drivers to work and if there are drivers - I cant find them. I am seeing there was a firmware update in 2024 so If you dont have HyperX NGENUITY installed it might be worth installing that and seeing if theres any updated firmwares to be had.

If its not that. I seem to come across people having issues with the dongle.

View attachment 401355

Do you use the dongle at all? If you are then disconnect it and use a 3.5mm to 3.5mm cable and plug directly into your soundcard and see what happens.

I've given them to a friend but he didn't experience anything similar, I have another friend with the same pair of headphones also not having any problems, so I started to think that my computer is the problem not the headphones, I wanted to try the 3.5mm but the cable is to short, I have a 3.5mm extension cable, would it be okay to use that? It splits unto

You might not be able to use the mic with it but for the purposes of testing it will be fine to try. We're just trying to figure out if its the hyperX dongle that is bad.

If you've tried different USB ports but the issue still happens then it could be a bad grounding issue on your MB. Not a whole lot you can do apart from either switching the board out with another or sticking with the traditional analogue 3.5mm jack if that works for you.

Ah I see, well I'll give it a go with the 3.5mm jack and see if it's good or not. I've read that a bad PSU could also cause similar problems so I'm not really sure what is going on, but my motherboard has made me problems with stuff in the past, I've been looking to upgrade my whole PC soon, so maybe then they will work