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Random Shutdown During Game play | MSI Codex R 32G 2tb

strawman

New Member
Joined
Jun 17, 2024
Messages
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Computer specs:
Motherboard
Chipset Intel B760
Motherboard Name PRO B760-VC WIFI
CPU
CPU Type Intel Core i5 13th Gen
CPU Name Intel Core i5-13400F
L3 Cache Per CPU 20 MB
CPU Main Features 64 bit 10-Core Processor
Graphics
GPU/VGA Type GeForce RTX 4060
Video Memory 8 GB GDDR6
Virtual Reality Ready Yes

Ok so random shutdown during gameplay and I end up with a VGA error. I reset the GPU in place, upon boot the immediate next time, it went through the LED debug, seemed to want to try to boot, and now everytime I turn it on I get the CPU error. Completely lost. This pc is 2 months old. Any help would be extremely appreciated




The computer I bought in case there's other specs you'd like to see (I need all the help I can get).
 
If the system is brand new with only 2 months what are you expecting from that CPU LED... a miracle/quick fix and later more issues.
What about getting it to RMA ASAP.
You have most probably a motherboard with an issue now.
The shutdowns can result from bad PSU and/or an issue resulted from a broken GPU... the system needs to be debugged correctly.
 
RMA it if you can. It's not your responsibility to troubleshoot and repair at this point. If you go messing around with it you might even void your warranty.
 
This is what I was afraid of. I'm going to have to get on with customer support, I'm past the point of being able to return it. And the disc on my current laptop I'm using is degrading bahah When it rains it pours my friends.

I absolutely shouldn't be tinkering around, I know a bit as I built computers when I was younger, and have spent over a decade in installing and removing boards in HVAC, so at least I know what NOT to do lol.

Side note info: I never reinstalled Windows like I should have, I left the pre-installed Windows and just ran with it. I occasionally get the dang blue screen of death even in normal operation with no heavy load at all, PC would restart citing a silly error and I'd go about my day working on the PC. And then this situation. SMH

Last question: These are signs also for a bad CMOS battery potentially correct?
Kind of hail mary I guess I'm going to try it anyway unless that could somehow mess things up. But so my question remains could the dead CMOS make it throw different codes at you to make you insecure in your knowledge? lol

Thank u guys for your answers, because unless customer support can make an exception, it is on me to figure out how to fix it.
 
Just RMA it. This has nothing to do with a CMOS battery.
 
I 4th the above advice. Return it ASAP. Do not dink with it or you risk voiding the warranty.

Last question: These are signs also for a bad CMOS battery potentially correct?
No they are not symptoms of a bad CMOS battery. A failing CMOS battery will not cause a computer to suddenly shut down. A bad CMOS battery may cause boot problems, problems with the computer forgetting the correct date and time, losing track of the boot drive, and other boot issues, but not sudden shutdowns.

Regardless, being only 2 months old, not your responsibility.
 
This is what I was afraid of. I'm going to have to get on with customer support, I'm past the point of being able to return it.
Then you need to contact MSI if you can’t send it back to Newegg. At 2 months I would not be taking this apart I would be having them fix it.
 
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