Hello, I recently bought a new computer (Asus TUF Gaming (565GE-AL365)). It had no OS so I installed one with a USB key and had a windows activation key from my uni.
It went well and then I tried to update drivers using https://www.driverscloud.com/ and, among others, it made me install a realtek driver (I don't know which one since I have tried so many since then..).
I tried to use an headphone + mic (HyperX Cloud 1) to find out that the mic wasn't recognized and working and that the sound was coming from the headset and the speakers. The only mic recognized was the one built-in.
I had similar problems before with other computers so I guessed that I needed more uptodate drivers and started searching. And it didn't go well. I tried many, uninstalling from the device manager and deleting the realtek folder from Program Files (x86) each time.
I had drivers working to an extend, switching from speakers to headset (and not both) when I plugged it, drivers not working at all, drivers not recognizing the headset, ...
At this point, I'm using :
but it doesn't recognize the headset at all. And at this point, I'm glad to have sound at all.
So I'm hoping someone could help me.
Thank you.
EDIT : I also looked on the asus website for drivers for my model https://www.asus.com/fr/Laptops/TUF565/HelpDesk_Download/ wich lists Version V6.0.8716.1 2019/08/08 and offer a download (21,71 Mb). It says to run something in admin to install but it had no success...
I also had another question. Since I used my windows activation key, if I decide to reinstall windows from the USB key, will it ask for the key again? And if so, will the one I used still be usable?
It went well and then I tried to update drivers using https://www.driverscloud.com/ and, among others, it made me install a realtek driver (I don't know which one since I have tried so many since then..).
I tried to use an headphone + mic (HyperX Cloud 1) to find out that the mic wasn't recognized and working and that the sound was coming from the headset and the speakers. The only mic recognized was the one built-in.
I had similar problems before with other computers so I guessed that I needed more uptodate drivers and started searching. And it didn't go well. I tried many, uninstalling from the device manager and deleting the realtek folder from Program Files (x86) each time.
I had drivers working to an extend, switching from speakers to headset (and not both) when I plugged it, drivers not working at all, drivers not recognizing the headset, ...
At this point, I'm using :
but it doesn't recognize the headset at all. And at this point, I'm glad to have sound at all.
So I'm hoping someone could help me.
Thank you.
EDIT : I also looked on the asus website for drivers for my model https://www.asus.com/fr/Laptops/TUF565/HelpDesk_Download/ wich lists Version V6.0.8716.1 2019/08/08 and offer a download (21,71 Mb). It says to run something in admin to install but it had no success...
I also had another question. Since I used my windows activation key, if I decide to reinstall windows from the USB key, will it ask for the key again? And if so, will the one I used still be usable?
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