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Sapphire R9 270X replacement issues

itsakjt

itsakjt

Joined
Oct 9, 2010
Messages
1,571 (0.29/day)
Location
Kolkata, India
System Specs
System Name Coffee | Maximus
Processor Intel Core i7 9700K @ 5.2 GHz with AVX/4.8 GHz cache | i7 9700KF @ 5.0 GHz/4.7 GHz cache
Motherboard ASUS Maximus X Formula | ASUS Maximus VIII Ranger (modded BIOS for Coffee Lake)+TPM2.0 module
Cooling Cooler Master ML240 Illusion | Cooler Master ML120L RGB
Memory 2*16 GB (32 GB) Kingston Fury Beast @3600 MHz CL17 | 4*8 GB (32 GB) HyperX Fury @3200 MHz CL14
Video Card(s) Zotac RTX 3070 8 GB Twin Edge OC | Galax RTX 2060 Super 8 GB
Storage Samsung PM981a 1TB+Crucial P5 1TB+480GB SATA SSD+2 TB HDD | Crucial P1 500GB+2.5TB HDDs
Display(s) LG OLED 55 G3, 4K 120 Hz, VRR, ALLM, GSync, FreeSync | Samsung 43AU9070 4K TV, VRR, ALLM
Case Corsair Crystal 460X RGB | Lianli Lancool 215
Audio Device(s) Creative Sound Blaster Z SE w LG SC9S Dolby/DTS | Realtek ALC1150 (Supreme FX) w 2.1 speakers
Power Supply ASUS ROG Strix 750G (80+ Gold) | Cooler Master MWE 650 V2 (80+ Bronze)
Mouse Cooler Master MM731 19000 DPI gaming mouse
Keyboard Cooler Master CK721 65% mechanical gaming keyboard (tactile)
Software Windows 11 Pro x64 |Windows 11 Pro x64
Benchmark Scores Cinebench R20 MT 4200,ST 547 CPU-Z MT 4871, ST 620 | R20 MT - 4158, ST - 534, CPU-Z MT 4798, ST 603
Hi all,

I had a Sapphire R9 270X VaporX Edition GPU which was causing problems and gave it for RMA. As replacement, they gave the Toxic edition. The thing is it was working while the system was in supine position that is horizontal (motherboard parallel to floor). However, it was not working while the system is standing that is vertical. I moved the system from horizontal to vertical and the entire screen was filled with vertical lines and artifacts.
Also, if I lift up the GPU from its end, it works even while standing.
I suspect there is some problem with the card where some solder joints lose contact when the card bends due to its weight. I am sure I am installing it the right way. System works fine with my friend's MSI GTX 1060 6GB DDR5.
I believe nothing is wrong with the motherboard.
Note: The card stopped working altogether now and only POSTs. Windows attempts to load but never makes it to the logon screen. On rebooting, POST either fails with VGA LED turned on or artifacts on the entire screen.
Is my diagnosis correct?
 
Last edited:
Sounds like an issue with the card itself, specifically bending of the board when the graphics card is parallel to the floor. Every other graphics card seems to handle that position just fine, so must be a card issue.
RMA it again. Hope for better luck.
 
droopyRO said:
Did you try another PCIE slot ?
Click to expand...
Unfortunately I could not. My chassis does not allow that due to the HDD cages (card is very long) and it will be too difficult and risky to take out the board and keep it standing with the GPU connected without any support.
 
Is it still under warranty?
 
itsakjt said:
Hi all,

I had a Sapphire R9 270X VaporX Edition GPU which was causing problems and gave it for RMA. As replacement, they gave the Toxic edition. The thing is it was working while the system was in supine position that is horizontal (motherboard parallel to floor). However, it was not working while the system is standing that is vertical. I moved the system from horizontal to vertical and the entire screen was filled with vertical lines and artifacts.
Also, if I lift up the GPU from its end, it works even while standing.
I suspect there is some problem with the card where some solder joints loose contact when the card bends due to its weight. I am sure I am installing it the right way. System works fine with my friend's MSI GTX 1060 6GB DDR5.
I believe nothing is wrong with the motherboard.
Note: The card stopped working altogether now and only POSTs. Windows attempts to load but never makes it to the logon screen. On rebooting, POST either fails with VGA LED turned on or artifacts on the entire screen.
Is my diagnosis correct?
Click to expand...

Sounds to me your peg slot is weak, you may need a card bolster.

Your motherboard may need to be changed too, to have 2 cards go bad is odd.

Try the card in another rig, if it works buy a new motherboard, if it fails get another card and another motherboard at this rate.
 
Last edited:
eidairaman1 said:
Sounds to me your peg slot is weak, you may need a card bolster.

Your motherboard may need to be changed too, to have 2 cards go bad is odd.

Try the card in another rig, if it works buy a new motherboard, if it fails get another card and another motherboard at this rate.
Click to expand...

The other card had a totally different problem of bad VRAM. System works perfect with a MSI Gaming GTX 1060 6 GB DDR5 which is even heavier than the card I have now. You still believe it can be a motherboard problem?
Also system works fine with another Sapphire R9 270x Dual X variant.
And yeah, it still has warranty.
 
Try your card in another PC. If it fails, use your warranty again. If it's OK, look at the MoBo or slot.
Have you tested the PSU?
 
RealNeil said:
Try your card in another PC. If it fails, use your warranty again. If it's OK, look at the MoBo or slot.
Have you tested the PSU?
Click to expand...
Motherboard slot looks fine. Also PSU is tested working fine with all the other cards as stated and the voltages are rock stable too. I am taking the card today for return. Service provider office will test in their system and if found faulty, will replace.
 
Last edited:
Sounds like a problem with the slot.
 
Vya Domus said:
Sounds like a problem with the slot.
Click to expand...
The card was indeed faulty as the problem was reproduced in the service center PC as well. I have got a replacement of the same model which works fine in the service center PC.
I am bringing it home as I am typing this and will report back how it goes.

Update: The card I got today works perfectly in my system both horizontally and vertically and overclocks great as well. The memory is from Hynix. This thread can be closed now.
 
Glad that it's working for you now.
 
itsakjt said:
The card was indeed faulty as the problem was reproduced in the service center PC as well. I have got a replacement of the same model which works fine in the service center PC.
I am bringing it home as I am typing this and will report back how it goes.

Update: The card I got today works perfectly in my system both horizontally and vertically and overclocks great as well. The memory is from Hynix. This thread can be closed now.
Click to expand...

Get a card bolster as a safety
 
eidairaman1 said:
Get a card bolster as a safety
Click to expand...
Do you know where I can find one? Or if online?
This is how the system looks now:

img-20180421-211240147.jpg
 
Look them up online
 
Route the power connectors for the GPU from above the card, instead of from below it. (like in your picture)
They'll help to support its weight.
 
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