Hi there
I have a 15-inch Surface Book 2 bought in 2018 - i7-8650U CPU, 16 GB RAM, 1TB SSD, Intel UHD Graphics 620 and GeForce 1060.
OS is Windows 10 pro
It is connected to a MS dock and keyboard, mouse, monitor and external drives are plugged in.
For quite some time it has heated up considerably after reboot from installing updates, sometimes hanging with a black screen before allowing login.
Quite often there were problems with screen resolutions and keyboard/mouse disconnecting and reconnecting - I put this down to an issue with the dock.
Recently the CPU spiked to 100% during a backup and the entire unit shut down and I couldn't get it restarted for about 30 minutes.
I did figure that MS telemetry was one of the main culprits, but disabling it in services and group policy doesn't seem to have gotten rid of it - I suspect that might be the bootup problem as well.
There is also an issue logged under system events - 'Surface Tcon Driver TP Read fails, Status = 0xc0000186' when it goes into and out of idle timeout standby. However, I gather this is a known fault with the Surface and the Surface Dock and it's been doing it from inception.
I did figure out that as soon as the mouse/keyboard start disconnecting and connecting that loading Task Manager would show high power usage. Shutting down the responsible app would restore the calm again - blamed the dock, but apparently it was processor issue.
Installed HWMonitor and although the GPU fan shows (albeit at 0 revs) the one for the CPU doesn't.
I can't actually ever remember hearing a fan, but the spec does include one for both GPU and CPU.
Did get a cooling pad, but with the CPU being in the top and the GPU in the bottom I don't think it will really help, unless I place it upside down.
Have blown the screen vents out with compressed air.
With any of the server boxes I am used to, pulling out the CPU, cleaning and adding new thermal paste after five years always helped, but getting into this thing looks like something of a nightmare - even those that do it for a living break 20% of the screens.
I have attached a couple of HWMonitor screenshots - as you can see, one is approaching the max temp for the i7-8650U and no fan is showing.
Are there any suggestions?
I have a 15-inch Surface Book 2 bought in 2018 - i7-8650U CPU, 16 GB RAM, 1TB SSD, Intel UHD Graphics 620 and GeForce 1060.
OS is Windows 10 pro
It is connected to a MS dock and keyboard, mouse, monitor and external drives are plugged in.
For quite some time it has heated up considerably after reboot from installing updates, sometimes hanging with a black screen before allowing login.
Quite often there were problems with screen resolutions and keyboard/mouse disconnecting and reconnecting - I put this down to an issue with the dock.
Recently the CPU spiked to 100% during a backup and the entire unit shut down and I couldn't get it restarted for about 30 minutes.
I did figure that MS telemetry was one of the main culprits, but disabling it in services and group policy doesn't seem to have gotten rid of it - I suspect that might be the bootup problem as well.
There is also an issue logged under system events - 'Surface Tcon Driver TP Read fails, Status = 0xc0000186' when it goes into and out of idle timeout standby. However, I gather this is a known fault with the Surface and the Surface Dock and it's been doing it from inception.
I did figure out that as soon as the mouse/keyboard start disconnecting and connecting that loading Task Manager would show high power usage. Shutting down the responsible app would restore the calm again - blamed the dock, but apparently it was processor issue.
Installed HWMonitor and although the GPU fan shows (albeit at 0 revs) the one for the CPU doesn't.
I can't actually ever remember hearing a fan, but the spec does include one for both GPU and CPU.
Did get a cooling pad, but with the CPU being in the top and the GPU in the bottom I don't think it will really help, unless I place it upside down.
Have blown the screen vents out with compressed air.
With any of the server boxes I am used to, pulling out the CPU, cleaning and adding new thermal paste after five years always helped, but getting into this thing looks like something of a nightmare - even those that do it for a living break 20% of the screens.
I have attached a couple of HWMonitor screenshots - as you can see, one is approaching the max temp for the i7-8650U and no fan is showing.
Are there any suggestions?
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