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usb keyboard giving bios errors at boot

enxo218

enxo218

Joined
Dec 10, 2017
Messages
266 (0.10/day)
System Specs
Processor Intel core i5 4590s
Motherboard Asus Z97 Pro Gamer
Cooling Evercool EC115A 915SP Cpu cooler,Coolermaster [200mm (front and top)+140mm rear]
Memory Corsair 16GB(4x4) ddr3 CMZ16GX3M4X1600C9(Ver8.16)(XMP)
Video Card(s) MSI GTX 970 GAMING 4G
Storage Western Digital WDC WD2001FAS 2TB Black, Toshiba DT01ACA100 1TB
Display(s) LG Flatron L177WSB
Case Coolermaster CM Storm Enforcer
Audio Device(s) Creative A550 Speakers 5.1 channel
Power Supply SuperFlower Leadex 2 Gold 650W SF-650F14EG
Mouse PLNK M-740 Optical Mouse
Keyboard ibuypower GKB100 Gaming Keyboard
Software Windows 7 Sp1 64 bit
bios ver 0402 x64
2 usb 2 ports (i will name A and B for convinience of explanation) next to ps/2 port,this is where keyboard and mouse have always been plugged.
error message appears after asus logo and reads "keyboard not detected"
bios has not been updated no settings have ever been altered with exception of case fan controll and enabling ram xmp profile
bios set to fast boot and legacy usb enabled
desktop is used for gaming mainly and is used about 4 times a week and no faults of this nature have been experienced in the past

got the error message 2 days ago
Case 1 : keyboard in A and mouse in B
-four starts and error message is produced in 3 and windows boots normally on all starts with both devices usable at login screen and desktop environment
-three starts to check devices in bios,can use keyboard to enter bios and both devices usable and recognised (1 keyboard,1 mouse usb config under advanced settings)in bios

Case 2 : keyboard in B mouse in A
-four starts and results are similar to case 1 with exception that error message appeared on all starts

Case 3 : no device in either A or B
-error message "no keyboard or mouse detected"

Case 4 : keyboard in A or B, mouse not connected
-error message "no keyboard detected"
-can enter bios and device usable in bios and windows environment
-i couldnt navigate in bios to check listed devices as bios mainly uses the mouse

Case 5 : mouse in either A or B and keyboard in usb 3 port near lan port
-no error message, both devices usable in windows login and dektop environment
-keyboard can enter bios however if the pc is cold booted(psu turned off and on before pc power switch turned on) usb cannot be used inside bios,though if i continue to windows and reboot it is completely functional regardless of number of restarts

now i have no idea what to make of results in case 4 because that would mean the the keyboard was being identified as mouse
also in case 1 keyboard did boot once with no errors so maybe the keyboard is malfunctioning but it cold start doing the same in usb 3 later or does it have a problem with usb 2
i hoped i could get insight before i get a new keyboard or change bios settings or flash it
its my first build, i dont want to break anything with haste (this stuff is expensive as ....!!!) and i only have a samsung np550pc to fallback on (i cant game on that once again)
 
enxo218 said:
bios ver 0402 x64
2 usb 2 ports (i will name A and B for convinience of explanation) next to ps/2 port,this is where keyboard and mouse have always been plugged.
error message appears after asus logo and reads "keyboard not detected"
bios has not been updated no settings have ever been altered with exception of case fan controll and enabling ram xmp profile
bios set to fast boot and legacy usb enabled
desktop is used for gaming mainly and is used about 4 times a week and no faults of this nature have been experienced in the past

got the error message 2 days ago
Case 1 : keyboard in A and mouse in B
-four starts and error message is produced in 3 and windows boots normally on all starts with both devices usable at login screen and desktop environment
-three starts to check devices in bios,can use keyboard to enter bios and both devices usable and recognised (1 keyboard,1 mouse usb config under advanced settings)in bios

Case 2 : keyboard in B mouse in A
-four starts and results are similar to case 1 with exception that error message appeared on all starts

Case 3 : no device in either A or B
-error message "no keyboard or mouse detected"

Case 4 : keyboard in A or B, mouse not connected
-error message "no keyboard detected"
-can enter bios and device usable in bios and windows environment
-i couldnt navigate in bios to check listed devices as bios mainly uses the mouse

Case 5 : mouse in either A or B and keyboard in usb 3 port near lan port
-no error message, both devices usable in windows login and dektop environment
-keyboard can enter bios however if the pc is cold booted(psu turned off and on before pc power switch turned on) usb cannot be used inside bios,though if i continue to windows and reboot it is completely functional regardless of number of restarts

now i have no idea what to make of results in case 4 because that would mean the the keyboard was being identified as mouse
also in case 1 keyboard did boot once with no errors so maybe the keyboard is malfunctioning but it cold start doing the same in usb 3 later or does it have a problem with usb 2
i hoped i could get insight before i get a new keyboard or change bios settings or flash it
its my first build, i dont want to break anything with haste (this stuff is expensive as ....!!!) and i only have a samsung np550pc to fallback on (i cant game on that once again)
Click to expand...
don't flash anything. There's a chance the socket could be damaged, or there could be an issue with the keyboard, or there could be an issue with the cables. If possible try the keyboard on a different device see if it happens again. Can you plug it in a different USB port other than the one that you've been using?

Details about the computer itself as well as the devices you're having problems with are always good to have when asking for help. I recommend you fill out your system specs in your account
 
All that and no idea what your working on. Use a ps2 keyboard to work in the bios or load a driver
 
jboydgolfer said:
or there could be an issue with the cables.
Click to expand...
-1 this probably where the issue lie's the wiring used is very fine swg and may have internaly broken and is making intermittent connection
do not flash your Bios untill you have borrowed a spare known working keyboard and mouse and tested in existing USB ports and alternative USB Ports
 
jboydgolfer said:
don't flash anything. There's a chance the socket could be damaged, or there could be an issue with the keyboard, or there could be an issue with the cables. If possible try the keyboard on a different device see if it happens again. Can you plug it in a different USB port other than the one that you've been using?

Details about the computer itself as well as the devices you're having problems with are always good to have when asking for help. I recommend you fill out your system specs in your account
Click to expand...
i did fill out my specs are they not visible?
 
dorsetknob said:
-1 this probably where the issue lie's the wiring used is very fine swg and may have internaly broken and is making intermittent connection
do not flash your Bios untill you have borrowed a spare known working keyboard and mouse and tested in existing USB ports and alternative USB Ports
Click to expand...
i was planning to do that but i just thought first i should ask here and that maybe i was missing something because of flawed test methodology

Jetster said:
All that and no idea what your working on. Use a ps2 keyboard to work in the bios or load a driver
Click to expand...
i would like to boot with keyboard in usb 2 without errors and find what the problem is, how it occurred and if there is a simple fix i can implement if i come across the problem again
 
enxo218 said:
i was planning to do that but i just thought first i should ask here and that maybe i was missing something because of flawed test methodology


i would like to boot with keyboard in usb 2 without errors and find what the problem is, how it occurred and if there is a simple fix i can implement if i come across the problem again
Click to expand...

Although it's always best to get input from others, I wouldn't second-guess yourself to that level ,generally our first responses ,is normally the right one ,more often than not. I'd say it would be best to test with a different keyboard ,or a different computer to rule out a host of different issues that could be specific to either the keyboard ,or the computer .

It must be something with my phone because I don't see system specs for your account. Oh well

,i dont see them for anyone, my bad.
 
enxo218 said:
i was planning to do that but i just thought first i should ask here and that maybe i was missing something because of flawed test methodology


i would like to boot with keyboard in usb 2 without errors and find what the problem is, how it occurred and if there is a simple fix i can implement if i come across the problem again
Click to expand...
I don't know why but for some reason Windows 7 and uefi secure boot has trouble with keyboard support at times
 
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