where else to complain when AT&T has done wrong?

[[H]@RD5TUFF]

AT&T screwed things up for me and from multiple sales rep and 1 superviser, so far nothing has been really rectified. Is there like someone or something else I can contact that could get me things done or some freakin compensation for wasting my time and screwing things up?

You could let them know you will be contacting the BBB, as well as taking your case to the intertubez.

 

[Darkgundam111]

so got the BBB to talk to them, now some customer's appeal guy called me and promises to rectify the problem at hand. It has been 5 business days since they promised it to be refunded (some supervisors said 2 days some said 3 days some said 3 business days). Ridiculous. I have emailed the customer's appeals guy and demanded that something be done immediately before I contact other agencies. What are some good watchdog agencies that deal with these kinds of issues?

 

[[H]@RD5TUFF]

so got the BBB to talk to them, now some customer's appeal guy called me and promises to rectify the problem at hand. It has been 5 business days since they promised it to be refunded (some supervisors said 2 days some said 3 days some said 3 business days). Ridiculous. I have emailed the customer's appeals guy and demanded that something be done immediately before I contact other agencies. What are some good watchdog agencies that deal with these kinds of issues?

Consumerist is a quick way to draw attention to your problem, has worked more than once for me.

 

[jasper1605]

TBH after a major f*ck up like that, I would just stop playing 'nice' with them. take them to a small claims court (Its like criminal court but taking on small claims - e.g. if you want to claim back money from a company) Or even find a lawyer whose willing to take on your case.

The court and attorney fees would outweigh the money he would get back from them even if he were awarded "damages" by the court. I looked into that when i was going to go to war with zip zoom fly a few years back.

Gundam I'm feelin' ya with the ATT issues. I had internet through them and they never once billed me properly for it, finally after about 30+ phone calls in a course of 2 months, being repeatedly and blatantly lied to, and put on hold for more hours than I would spend gaming in a year I had enough of it. What I did to get things fixed was put on my nicest voice as possible and asked the C.S. rep for a supervisor. I just explained the situation for the supervisor and asked them for credit back to the account.

From what I've read your issue is slightly different though so my strategy probably won't work that well. Some may say to pick up your pitchfork and torch and storm the ATT headquarters, but it won't get you anywhere. Your biggest voice now is your $$ (after you get it back) and I'd say you call, or better yet stop into an ATT store (actual one not a reseller) and explain your issues to them and cancel any and all contracts.

The biggest 2 lessons learned here are:
1) don't use ATT as they are seemingly the anti-christ of customer support
2) don't use Apple products as they're never worth what you pay for them anyways.

 

[Deleted member 67555]

Ok quick Questions..
Are you talking to sales or Customer Service? and did this order originate through sales or Customer Service?

and yes there is a big Difference.

 

[[H]@RD5TUFF]

At work we use AT&T and I hate it, whenever one of 1000's of phones breaks thay always blame us and refuse to replace it without major fee's.

No one should ever use AT&T unless you really need a global network.

 

[Darkgundam111]

how do i use the consumerist website? sorry for the noob question XD

 

[LordJummy]

The court and attorney fees would outweigh the money he would get back from them even if he were awarded "damages" by the court. I looked into that when i was going to go to war with zip zoom fly a few years back.

Gundam I'm feelin' ya with the ATT issues. I had internet through them and they never once billed me properly for it, finally after about 30+ phone calls in a course of 2 months, being repeatedly and blatantly lied to, and put on hold for more hours than I would spend gaming in a year I had enough of it. What I did to get things fixed was put on my nicest voice as possible and asked the C.S. rep for a supervisor. I just explained the situation for the supervisor and asked them for credit back to the account.

From what I've read your issue is slightly different though so my strategy probably won't work that well. Some may say to pick up your pitchfork and torch and storm the ATT headquarters, but it won't get you anywhere. Your biggest voice now is your $$ (after you get it back) and I'd say you call, or better yet stop into an ATT store (actual one not a reseller) and explain your issues to them and cancel any and all contracts.

The biggest 2 lessons learned here are:
1) don't use ATT as they are seemingly the anti-christ of customer support
2) don't use Apple products as they're never worth what you pay for them anyways.

Just wanted to touch on the small claims court issue. Small claims doesn't really require a lawyer and a bunch of fees. It's for people who need to settle small $ amount cases without paying all those fees and lawyers.

I used small claims to sue my realtor who had a 3rd party steal half of my property from my old house I was leasing. It worked very well for me, and I got the maximum allowed by small claims court. I couldn't replace the priceless stuff they stole, but the money helped

I didn't have to use my lawyer, and I didn't have to pay any crazy fees. I got my money and it was very fast and easy overall.

Small claims is not the same as a normal county court.

 

[Frick]

That's what we refer to as "bush league bullshit". AT&T is infamous for its absolutely horrid customer service and support.

If I were you I would find an alternative to AT&T ASAP. GO with a local company if possible. Don't support these monopolies. They do not care about you as a customer. They treat you as if you are an enemy!


In the hosting industry the customers have a lot more say in what happens. If one of my sales or support engineers treats a customer poorly or F's something up you had better believe I will hear about it within 5 minutes on a public forum like webhostingtalk, and the public will demand that I make the situation right.


It's not as easy to put the fire to AT&T's feet because they are such a gigantic corporation. They will do everything they can do close the doors on you. Every time you open one there's a bigger door with a better lock. It's possible to get to a solution, but it is NOT easy.

You don't have 96 million customers in the mobile space alone, do you?

And you had some bad luck man. It seems that it's the people working for them who screwed up, the company as a whole didn't screw you over willingly. Be patient and it will be solved in time.

Now if you're not refunded it's time to take out a beating stick, but you will be.

 

[Darkgundam111]

hilarious how the supervisors were like oh for some reason we can't even find those transactions anymore cuz they were cancelled....then another who gave a long run down of the technicalities said that they have NO department whatsoever that deals directly with refunding (therefore they cannot give my bank the authorization code they need to release the funds). so basically i'm being told that AT&T sucks and has a really cheap and pathetic system....that loses valuable customer records, or simply don't even have all the proper departments to help customers accordingly.

 

[Kantastic]

Sounds like Citibank to me. I had a teacher who once received a call from AT&T about renewing his wireless service, and he told the agent that he didn't think he was going to be renewing. In the few months following that, up to his final bill, all of his bills went from the original balance of around $100 to about $500 per month. He called up AT&T and was told they had records of him making random calls during random hours of the day, when in fact our school has poor AT&T reception in most areas, AND he's a TEACHER, he has witnesses (both faculty and students) who can attest that he was not making calls during work.

He did some research online and discovered that there had previously been a class lawsuit against AT&T for the same reason. He called up the lawyer in charge of that case and asked if he wanted to start another one. He didn't.

Now this teacher used to be a snob Wall Street lawyer for one of those big firms, and he probably did a cost-benefit analysis and concluded that it wasn't worth suing. That is exactly what AT&T is taking advantage of; it would be more profitable to overcharge clients who were about to leave and to deal with the lawsuits from only a portion of the victims than to just let them go. My teacher implied that he ultimately took it up the ass and paid the bills, but swore to tell all of his future classes this story and how they shouldn't use AT&T.

 

[FreedomEclipse]

Hell, If my internet bills suddenly went up $400 for no reason every month. Id cancel my direct debit with them straight away and go to a small claims court to get my money back.

----

Probably a long shot. but you could try contacting a local newspaper and trying to get yourself heard. big newspapers probably wouldnt be interested in publishing your story as it has no ties to celebrities. but local community ones might do.

if the local papers do publish the story then it gives the chance for the story to spread and a big paper could be bored enough to publish it and get in contact with you.