Windows Firewall blocking program even with inbound/outbound rule enabled.

[slim142]

So I have this program called Vertilinc (used for building and hotel management). It has the option to log-in contractors and visitors and print a badge with their information (which includes a picture of them that can be taken from a webcam). Once the picture is taken, it is saved on the Vertilinc server (which is located in-house).

The problem comes when the same user (non-administrator) tries to retrieve the contractor or visitor information. If I (the administrator) have the windows firewall enabled, the vertilinc user is unable to retrieve the picture (vertilinc shows a default picture). Whenever I disable the Windows Firewall, Vertilinc is able to retrieve the picture without a problem.

I have created the rules in the firewall for the both the main .exe and the updater .exe files, but as long as the Windows firewall is enabled, it won't work properly.

I also have the program to run with the following command:

C:\Windows\System32\runas.exe /noprofile /savecred /user:Computer9\PCAdmin "C:\Program Files (x86)\VertilincLive BackOffice\VLL_AutoUpdater.exe"

And we've told the employees to do "Run as Administrator", yet none of these seem to help.

At this point, I'm not sure what else to try. Any ideas?

 

[brandonwh64]

So I have this program called Vertilinc (used for building and hotel management). It has the option to log-in contractors and visitors and print a badge with their information (which includes a picture of them that can be taken from a webcam). Once the picture is taken, it is saved on the Vertilinc server (which is located in-house).

The problem comes when the same user (non-administrator) tries to retrieve the contractor or visitor information. If I (the administrator) have the windows firewall enabled, the vertilinc user is unable to retrieve the picture (vertilinc shows a default picture). Whenever I disable the Windows Firewall, Vertilinc is able to retrieve the picture without a problem.

I have created the rules in the firewall for the both the main .exe and the updater .exe files, but as long as the Windows firewall is enabled, it won't work properly.

I also have the program to run with the following command:

C:\Windows\System32\runas.exe /noprofile /savecred /user:Computer9\PCAdmin "C:\Program Files (x86)\VertilincLive BackOffice\VLL_AutoUpdater.exe"

And we've told the employees to do "Run as Administrator", yet none of these seem to help.

At this point, I'm not sure what else to try. Any ideas?

Are you running a hardware firewall as well? I have seen windows firewall act goofy and not protect what needs to be protected and let other things slide.

 

[Kursah]

Sounds like you need to find out what ports its using, should be documented somewhere. If you open the right ports you should be okay. Sometimes Windows Firewall and program filtering doesn't play nice as you're finding out.

 

[Steevo]

Windows firewall is like a fart when you have squirty dumplings, you shouldn't really trust it.


Disable the private network firewall, if the application works fine do this.

Open a CMD prompt window with admin rights. type in "netstat" without the quotes and press enter. You should get a list of what IP and port is connecting to what port and or service. Open those ports for the application, or just allow those ports to be unfiltered.

 

[slim142]

Are you running a hardware firewall as well? I have seen windows firewall act goofy and not protect what needs to be protected and let other things slide.

The computers at the hotel are connected to a domain. We use a Cisco Meraki as a firewall.

Sounds like you need to find out what ports its using, should be documented somewhere. If you open the right ports you should be okay. Sometimes Windows Firewall and program filtering doesn't play nice as you're finding out.

Just sent an email asking for the ports. Will try this as soon as they answer back.

 

[Ferrum Master]

Actually windows firewall aint that bad. It works fine usually.

 

[slim142]

Windows firewall is like a fart when you have squirty dumplings, you shouldn't really trust it.


Disable the private network firewall, if the application works fine do this.

Open a CMD prompt window with admin rights. type in "netstat" without the quotes and press enter. You should get a list of what IP and port is connecting to what port and or service. Open those ports for the application, or just allow those ports to be unfiltered.

Will try this asap. Thanks!

 

[brandonwh64]

The computers at the hotel are connected to a domain. We use a Cisco Meraki as a firewall.

Do you have rules setup on the cisco firewall and domain firewalls?

 

[slim142]

Opening the ports on Windows Firewall works. However, as soon as I log the administrator account off (from Windows), Vertilinc stops retrieving the pictures again.

Do you have rules setup on the cisco firewall and domain firewalls?

I really doubt it could be the firwall or domain ones. Like I said, whenever I disable the Private option (Home/Work) in Windows firewall, everything works just fine.

Running out of ideas here.