XFX Support?

Hockster · May 14, 2010

Good? Bad? Otherwise?

One of my old 4890's had the fan crap out and I just filed a support ticket. Just curious how their support system is.

n-ster · May 14, 2010

I know their fans crap out alot lol

Hockster · May 14, 2010

It's a reference fan, identical to the ones on my Sapphire 4870's. I had the heatsink assembly apart to see if there was something rubbing on the blades. Same part number as the 4870 fan.

n-ster · May 14, 2010

well, when I called XFX support, I noticed something: The people seem less professional, but more friendly

AsRock · May 14, 2010

only asked for a response from them once and they replied within 24hours. I did get another e-mail of them one other time if i tried accessing my account and if not let them know asap in which they thanked me for with in 24 hours all so lol.

alexsubri · May 15, 2010

I have XFX ever since nvidia 7950gt and they are great. I have their black edition 5850 and works like a charm. THe fan however, makes some wierd noises here and there. But, that's not too much to worry about. They have double lifetime warranty and one of my bridges just died and i am getting new ones for free

MakubeX · May 15, 2010

I've done XFX RMA and so far I'm very pleased with their service.

theonedub · May 15, 2010

One of my cards is warrantied by XFX, good to hear it shouldn't be a problem if it ever needs to be RMA'd.

mlee49 · May 15, 2010

I had an RMA w/an XFX 4830. Turn around was quick, like 4 tech's helped me. And they didnt care much about the card being shipped from another address nor shipped to another address.

Hockster · May 15, 2010

They're RMAing my card. I am bit miffed that I have to eat the shipping though. Gonna be a few bucks to ship to California. Logitech sent me preprinted UPS labels to send my broken mouse in.

sneekypeet · May 15, 2010

XFX was verygood to me when I had my 7600 GTs. Something I noticed then....if you arent getting a reply, one star your service in the support ticket, that usually throws a flag for attention

Hockster · May 15, 2010

All the replies I got were very prompt.

sneekypeet · May 15, 2010

on the other end, once I got my RMA # and shipped, it was about 2-3 weeks till I saw another card.

mlee49 · May 15, 2010

Hockster said:
They're RMAing my card. I am bit miffed that I have to eat the shipping though. Gonna be a few bucks to ship to California. Logitech sent me preprinted UPS labels to send my broken mouse in.

Not every company pays for shipping. Some companies pay for shipping on small items, but I just paid $5 for shipping my SSD back to Corsair that I wont recoup. Wish I could have one being sent to me right now, good thing turn around with them is lightning fast.

System Name	Project Neverending
Processor	AMD 9700X
Motherboard	Asus 870 TUF
Cooling	Corsair Titan 360
Memory	32 GB Kinston Fury 5200
Video Card(s)	Asus RX 7900 XTX OC
Storage	Samsung 990 Evo NVMe, 2 Samsung 860 Evo 1TB
Display(s)	Acer Predator X34 (3440X1440), Samsung U28D590 (3840X2160)
Case	Lian Li 011 Dynamic XL
Audio Device(s)	Supreme FX X-Fi, Logitech 5.1 speaker system
Power Supply	Corsair HXi 1000
Mouse	Logitech G703
Keyboard	Logitech G105
Software	Windows 11 Pro
Benchmark Scores	Updates coming soon ®

System Name	Homelabs
Processor	Ryzen 5900x \| Ryzen 1920X
Motherboard	Asus ProArt x570 Creator \| AsRock X399 fatal1ty gaming
Cooling	Silent Loop 2 280mm \| Dark Rock Pro TR4
Memory	128GB (4x32gb) DDR4 3600Mhz \| 128GB (8x16GB) DDR4 2933Mhz
Video Card(s)	EVGA RTX 3080 \| ASUS Strix GTX 970
Storage	Optane 900p + NVMe \| Optane 900p + 8TB SATA SSDs + 48TB HDDs
Display(s)	Alienware AW3423dw QD-OLED \| HP Omen 32 1440p
Case	be quiet! Dark Base Pro 900 rev 2 \| be quiet! Silent Base 800
Power Supply	Corsair RM750x + sleeved cables\| EVGA P2 750W
Mouse	Razer Viper Ultimate (still has buttons on the right side, crucial as I'm a southpaw)
Keyboard	Razer Huntsman Elite, Pro Type \| Logitech G915 TKL

System Name	Project Neverending
Processor	AMD 9700X
Motherboard	Asus 870 TUF
Cooling	Corsair Titan 360
Memory	32 GB Kinston Fury 5200
Video Card(s)	Asus RX 7900 XTX OC
Storage	Samsung 990 Evo NVMe, 2 Samsung 860 Evo 1TB
Display(s)	Acer Predator X34 (3440X1440), Samsung U28D590 (3840X2160)
Case	Lian Li 011 Dynamic XL
Audio Device(s)	Supreme FX X-Fi, Logitech 5.1 speaker system
Power Supply	Corsair HXi 1000
Mouse	Logitech G703
Keyboard	Logitech G105
Software	Windows 11 Pro
Benchmark Scores	Updates coming soon ®

System Name	Homelabs
Processor	Ryzen 5900x \| Ryzen 1920X
Motherboard	Asus ProArt x570 Creator \| AsRock X399 fatal1ty gaming
Cooling	Silent Loop 2 280mm \| Dark Rock Pro TR4
Memory	128GB (4x32gb) DDR4 3600Mhz \| 128GB (8x16GB) DDR4 2933Mhz
Video Card(s)	EVGA RTX 3080 \| ASUS Strix GTX 970
Storage	Optane 900p + NVMe \| Optane 900p + 8TB SATA SSDs + 48TB HDDs
Display(s)	Alienware AW3423dw QD-OLED \| HP Omen 32 1440p
Case	be quiet! Dark Base Pro 900 rev 2 \| be quiet! Silent Base 800
Power Supply	Corsair RM750x + sleeved cables\| EVGA P2 750W
Mouse	Razer Viper Ultimate (still has buttons on the right side, crucial as I'm a southpaw)
Keyboard	Razer Huntsman Elite, Pro Type \| Logitech G915 TKL

Processor	AMD 3900X \ AMD 7700X
Motherboard	ASRock AM4 X570 Pro 4 \ ASUS X670Xe TUF
Cooling	D15
Memory	Patriot 2x16GB PVS432G320C6K \ G.Skill Flare X5 F5-6000J3238F 2x16GB
Video Card(s)	eVga GTX1060 SSC \ XFX RX 6950XT RX-695XATBD9
Storage	Sammy 860, MX500, Sabrent Rocket 4 Sammy Evo 980 \ 1xSabrent Rocket 4+, Sammy 2x990 Pro
Display(s)	Samsung 1080P \ LG 43UN700
Case	Fractal Design Pop Air 2x140mm fans from Torrent \ Fractal Design Torrent 2 SilverStone FHP141x2
Audio Device(s)	Yamaha RX-V677 \ Yamaha CX-830+Yamaha MX-630 \Paradigm 7se MKII, Paradigm 5SE MK1 , Blue Yeti
Power Supply	Seasonic Prime TX-750 \ Corsair RM1000X Shift
Mouse	Steelseries Sensei wireless \ Steelseries Sensei wireless
Keyboard	Logitech K120 \ Wooting Two HE
Benchmark Scores	Meh benchmarks.

XFX Support?

Hockster

n-ster

Hockster

n-ster

AsRock

TPU addict

alexsubri

MakubeX

theonedub

habe fidem

mlee49

Hockster

sneekypeet

not-so supermod

Hockster

sneekypeet

not-so supermod

mlee49

System Name	2K Gamer
Processor	AMD 8370 @ 4.5GHZ
Motherboard	ASUS Pro Gaming / Aura 970
Cooling	Corsair H60 AIO
Memory	16GB G. Skill RipJaw @ 1600MHZ
Video Card(s)	Zotac AMP! GTX 1070
Storage	Samsung 600 Gig HDD (Raid 0 @ 7,500) / WD 1TB Blue @ 7,200 / PNY 128 GB SSD For Linux
Display(s)	27'' ASUS 144MHZ G-SYNC Read 1400p Gaming Monitor / 23'' LG LCD Flatron W2361VG 1080p @ 50,000:1
Case	NZXT Source 530
Audio Device(s)	Onboard 7.1 HD Realtek
Power Supply	750w Corsair HX
Mouse	Cougar Gaming Mouse
Keyboard	Saitek Eclipse
Software	Windows 10 64bit Education Edition

System Name	Sgr A*
Processor	Intel i7 3770K @ 4.7GHz 1.224v
Motherboard	Gigabyte Z77x UD5H
Cooling	Water Cooling + Air
Memory	16GB Team Xtreem DDR3 2400
Video Card(s)	EVGA GTX 780 Classified
Storage	500GB 840 EVO, 2 x 830 256GB, HDDs
Display(s)	ASUS VG248QE + G-sync
Case	Cooler Master ATCS 840 Black
Audio Device(s)	X-Fi Titanium HD
Power Supply	Corsair HX850
Software	A bunch of it...

System Name	Erakith \|\| AsRock NUCS
Processor	AMD ThreadRipper 2990WX ES (32c/64t 3.5ghz@1.02v) \|\| Intel i7 1360P Raptor Lake-P
Motherboard	MSI X399 MEG Creation \|\| AsRock OE
Cooling	EK Supremacy TR4 Full Nickel, D5 w/ EK Top, 2X EK-CoolStream XTX 360 & Photon 270 Res \|\| OE
Memory	32GB (4x8GB) Corsair Vengeance PRO RGB DDR4 3000\|\| 2x16GB Corsair DDR4
Video Card(s)	Vega 64 EK FC\|\| Intel Iris Xe
Storage	250gb WD Black NVMe & (2) 2TB Intel 660p NVMe \|\| 2TB Corsair MP600 Pro
Display(s)	34" Dell Ultrasharp U3415W
Case	CaseLabs Merlin SM8 \|\| Aluminum Unibody
Power Supply	Corsair HX1000
Mouse	Corsair Harpoon Wireless RGB
Keyboard	Corsair Strafe RGB w/ Cherry MX Silent
Software	Windows 10 Pro x64 \|\| WIndows 11 Pro x64
Benchmark Scores	WCG & F@H Only

System Name	The Dove Box Rev 5.0
Processor	9800x3D
Motherboard	Asus 870E STRIX
Cooling	Custom Water
Memory	32 GB 6400 MTs
Video Card(s)	Asus 3080 TUF
Storage	2TB Crucial T705
Display(s)	32" LG 1440p 180hz
Case	Lian Li O11 Dynamic
Audio Device(s)	ON BOARD FTW
Power Supply	Corsair 1000W
Mouse	Corsair something
Keyboard	Steelseries
Software	Win 10 64x

System Name	EVA-01
Processor	Intel i7 13700K
Motherboard	Asus ROG Maximus Z690 HERO EVA Edition
Cooling	ASUS ROG Ryujin III 360 with Noctua Industrial Fans
Memory	PAtriot Viper Elite RGB 96GB @ 6000MHz.
Video Card(s)	Asus ROG Strix GeForce RTX 3090 24GB OC EVA Edition
Storage	Addlink S95 M.2 PCIe GEN 4x4 2TB
Display(s)	Asus ROG SWIFT OLED PG42UQ
Case	Thermaltake Core P3 TG
Audio Device(s)	Realtek on board > Sony Receiver > Cerwin Vegas
Power Supply	be quiet DARK POWER PRO 12 1500W
Mouse	ROG STRIX Impact Electro Punk
Keyboard	ROG STRIX Scope TKL Electro Punk
Software	Windows 11